My son and I took a three week road trip. I made a two night reservation on-line for Staybridge months ahead of our stay. When we got to Hot Springs, we decided that we'd rather stay just for one night instead of two. I was aware of the policy of no refund but decided to ask at the desk anyway, because we had experienced the same situation earlier in our travels, and that hotel waived their policy and accommodated a cancellation. I specifically asked the person at the front desk that,if there was not a penalty, I'd like to cancel the second night. He went ahead and cancelled the second night. However, when I checked out in the morning, the charge for a second night was still on the bill. I talked with the manager, who told me that "as you know, when you book on-line, you've already paid." When I asked her about honoring an employee's actions, she told me she would need to call the person. We did decide to stay due to the cost of the room. I asked for another room, since our headboard and blanket were dirty. To make a long story short, we had a dirty room, and the staff was very unaccommodating with a bit of attitude. Won't be staying at a Staybridge again!
- Official Description (provided by the hotel):
- Staybridge Suites is the choice hotel for anyone visiting Hot Springs, AR! Whether you are here on business or leisure, we have everything you need to feel right at home and have an outstanding stay!Our hotel is located on beautiful Lake Hamilton providing some of the best in room views in the entire city! We boast the amenities that are sure to please, including: -Free Buffet Breakfast-Indoor Pool & Hot Tub-Free High Speed WiFi-Fully Stocked Kitchenettes-Business & Fitness Center-Theater Room-Free Guest Laundry-24/7 Bridgemart Convenience Store-Outdoor Patio w/ Grills-Complimentary Evening Socials Tues-ThursWe are located just seconds away from the fun and excitement of the water activities on Lake Hamilton as well as fine dining, shopping and the luxurious spas and baths of Hot Springs! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Hotwire, IHG, TripOnline SA, Cheap Tickets, Cancelon, Priceline, getaroom.com, HotelQuickly and HRS so you can book your Staybridge Suites Hot Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Staybridge Suites Hot Springs Hotel Hot Springs
- Hot Springs Staybridge Suites