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“Famous hotel in Sri Lanka's Hill Country”

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Jetwing St. Andrew’s
Ranked #6 of 31 Hotels in Nuwara Eliya
Certificate of Excellence
Reviewed October 25, 2009

We stayed here for one night as part of an organized tour of Sri Lanka. I have to admit that I did have high expectations from reading guide books etc. but I was slightly disappointed in some aspects of our stay. The location and setting of the hotel are stunning. Our room was OK but nothing memorable. The food in the hotel restaurant was edible enough but not as good as other Sri Lankan hotels that we stayed in. The main problem was slow food service which did create a few problems of having to rush food in order to be away on time.
In spite of these shortcomings I think that the hotel is probably the best available in the area.

  • Stayed: October 2009, traveled as a couple
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1  Thank LightAleCavalier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,204 - 1,210 of 1,660 reviews

Reviewed October 4, 2009

Being a tour leader I've had to pleasure to stay at St. Andrews Hotel in Nuwara Eliya, Sri Lanka several times. I don't think there has been one single pax that has ever made a complaint to me about this beautiful hotel that in its colonial years used to be a Scottish Club. The hotel is situated near the center of Nuwara Eliya beautiful gardens full of flowers surrounding it and has romantic and comfortable rooms. The exclusive Nuwara Eliya Golf Club is situated around the corner and National Park Horton Plains is an hours drive away. Want a romantic evening? I'd recommend you choose one of the fine wines from St. Andrews wine cellar and drink it in front of one of the fire places in the hotel. After that do have diner in at St. Andrews since their meals and buffets are absolutely superb! If you want to experience the colonial atmosphere of Nuwara Eliya but also want up to date comfort and friendly service, I can definately recommend St. Andrews Hotel.

  • Stayed: October 2009, traveled on business
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Thank NetherlandsLot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2009

Looked impressive as we approached but we were quite disappointed.

The welcome drink of a cup of soup was a surprise and tasty. As we were part of a tour I have no comment about reception but it did not seem too organised as our keys took some time to be given to us.

The room was a great disappointment. Although it looked relatively clean the carpet was badly worn and stained. The furniture was quite old but solid. The bathroom was acceptable but very old. The corridor echoed considerably so an early night was disturbed by everyone passing by the door.

Service generally seemed OK (ie not great but not bad enough to complain).

Food - We thought that the dark dining room might suggest some good food. NO. My main course was cold. Not cool but cold. On complaining I was quickly presented with a "hot" version which suggested the use of a microwave. On the plus side we were offered seconds. Breakfast was a fairly standard affair.

I have to say I was disappointed by this hotel. It needs a total refurbishment and if it wishes to keep it's colonial past it should try it with style instead of age.

Stayed: July 2009, traveled as a couple
1  Thank nsander219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2009

On the approach to the hotel it appears to be a cute Colonial hotel which stands out from the shabby town of Nuwara Eliya. The lounge area is pleasant, but the bar has the feel of a hostel. The bedrooms are in desperate need of renovation with the bathroom being particually shabby and in need of a good clean.
We traveled as part of a group and over two days between us we had numerous occasions where the staff tried to overcharge for items and prices varying for items depending on who served you.
The one positive thing to say about the hotel, the food was great, one of the best meals we had in the two week holiday.

  • Stayed: September 2009, traveled as a couple
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1  Thank linzi_lou81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2009

We spent 9 days touring round Sri Lanka on the Virgin Holidays "Images of Sri Lanka" tour. St Andrews was the last hotel and we stayed for two nights. The building itself is an interesting old colonial house and the rooms are very nice (apart from the bathroom, which was a little tatty and the bath water was brown.)
The food was superb and, were it not for the rat that several people saw scurrying across the dining room floor, I'd have rated the restaurant 9/10 (I like to think that was an unfortunate one-off.)
The only down side (and it was a big downside for me) was the feeling of unease created by the staff. They just hang around, desparately waiting to help you in some way in order to get a tip. We'd been in the room about ten minutes when the bellhop came with our luggage and we tipped him a couple of hundred rupees, fair enough. But then 20 minutes later there was a knock at the door and a guy handed my wife a small plate of chocolates and biscuits, then just hung around waiting for a tip. Then 20 minutes passed again and the same guy was knocking on the door with a dish of fruit. Then we'd walk down the stairs to dinner and another member of staff spied us and hung around the bottom of the stairs, hoping to be of service. Then, in the bar, was some kind of 'bar waiter' chap in a quite comical and unironed snooker referee's type jacket, complete with handlebar mustache that made him look like a hybrid character of monty python, it ain't half hot mum and, most chillingly, the shining. He poured your drinks for you and, when no one's glass was near empty and everyone had a full bowl of peanuts, just stood there and watched you drink.
It was very creepy!
Also, if you're going to St Andrews Hotel (and especially if you've opted for an early morning visit to Horton Plains nature reserve and the cliff of certain death) then take some warm clothes. The rest of Sri Lanka is hotter than the surface of the sun, but it's proper parky up there!
All in all, St Andrews was creepy and we won't be falling over ourselves to visit again.

  • Stayed: September 2009, traveled as a couple
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3  Thank Bwadbwoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2009

My girlfriend and I spent one night at St Andrews during a tour of Sri Lanka. We had originally booked in to the Tea Factory hotel but our reservation was cancelled as the hotel was being refurbished.

St Andrews is a grand old colonial style hotel full of old British charm. We stayed B&B in a suite room and found it clean and spacious with a stunning four poster bed.

My only problem with the hotel was the cost of dinner which was far in excess of any other hotel or restaurant we visited during our 2 weeks in Sri Lanka. I would therefore recommend going half board or eating out if you are going to stay here.

  • Stayed: August 2009, traveled as a couple
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Thank mikegum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2009

Lovely old colonial style hotel with plenty of dark wood everywhere. Our room was a duplex with a fantastic 4 poster bed - very comfortable room with views to front and everything we needed. Bathroom a little tired. Food was of quite a high standard in the dark wood panelled restaurant, especially the salads, made with fresh local produce (lots of fruit and veg grown at this altitude). Good barbeque.
Quite cold at Nuara Eliya so the hot water bottles in the beds were a fantastic touch.
Nuwara Eliya itself not particularly exciting (fine for a day, but not a week), but worth a trip along the main street and a haggle in the market. Main thing to go for is the tea plantations all around.
Not sure why Nuwara Eliya became the holiday location for British tea planters as it is cold and damp compared with much of Sri Lanka.....must have reminded them of home. However, St Andrews is the perfect hotel for the climate - cosy and welcoming.

  • Stayed: August 2009, traveled with family
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2  Thank callmedave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jetwing St. Andrew’s

Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#6 Luxury Hotel in Nuwara Eliya
Price Range: $173 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jetwing St. Andrew’s 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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