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“Lovely”

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Jetwing St. Andrew’s
Ranked #5 of 29 Hotels in Nuwara Eliya
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely”
Reviewed January 11, 2014 via mobile

Great location, great food, great food presentation, lovely rooms, very clean and a very pleasant experience overall. Free fast wifi everywhere even in the room. Tv with different interesting stations in the room. Nice welcoming staff.

The only missing thing is a computer for resident use (obviously through a cost) as if someone wont have a tablet or smart phone one would be stranded without internet commection.

Stayed January 2014, traveled as a couple
Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 20, 2014
Dear Guest,

We would like to thank you for taking time out of your busy schedule to post such a wonderful review on Trip Advisor. We are delighted that your stay was such a success and that you enjoyed our beautiful property and everything it has to offer. It means a lot to us and your kind words will only encourage the entire team to serve you better.

Hope to welcome you back to Jetwing St. Andrew's on your next visit to Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
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Kritou Tera, Cyprus
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 5, 2014

We were pleasantly surprised our driver pulled up the drive of this establishment instead of where we had initially been booked to stay. A last minute cancellation allowed our travel agent to change our stay to St. Andrews. This is a hotel that feels more like a club, reminding one of the Bangalore Club or the Tea Planters' Club in Darjeeling. We stayed in a room in a newer wing, that was a mahogany-paneled massive space, with 18 ft. ceilings, a fireplace, superb bed and window seat overlooking the vast gardens. A wooden staircase took one up to a second sleeping area in a high-ceilinged loft, again with king sized bed and Arts and Crafts period furnishings. The bath was contemporary and spacious.

High tea in one of the fireplace lounges was lovely, and for once, one could enjoy a real English tea that did not cost the earth and sky to enjoy: finest Sri Lankan tea selection, scones, cakes, sandwiches, etc. Other meals were excellently prepared and offered with gracious understated service. Nuwara Eliya is called "Little England", and indeed this reminds one of the England of Jane Austen. Snug and cozy in the chilly weather of the hills.

The hotel has not been gentrified beyond recognition, so original furnishings and facilities have not been tarted-up for the tourists. Creaking staircases, a rabbit's warren of wood paneled corridors, shabby-chic chintz curtains, all typify a hotel that makes few compromises. WiFi only available in the dining room and public lounges, which is a tiny nuisance.

The Jetwing Group has made a real effort to maintain the character and integrity of the hotel while keeping it updated in terms of services and facilities. Originally a Scottish run hotel that later was owned by a prominent Sri Lankan family who maintained it for several generations before selling to the Jetwing group, this is a very reasonable hotel, and a chance to bask in a truly historic atmosphere, and not one contrived for the tourists.

Room Tip: The deluxe rooms in the old wing are preferred, but even the ones in the new wing are stylish and hu...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RJCardinalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 12, 2014
Dear Guest,

It was a great pleasure to read your wonderful comment on Trip Advisor. It is nice to hear that you enjoyed your stay with us at Jetwing St. Andrew’s and even more so that you fully understand and appreciate the concept of the property. We are very much glad to share your compliments with our team and surely this helps us to do better in future.

Whilst thanking you for the wonderful review we hope you will come for a longer stay with us soon.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 3, 2014

Wonderful Hotel
Well Maintained the rooms and were well appointed and cozy the large roons can easily accomadate 4 pax they have a lovely loft with cozy large 4 poster beds
The food was outstanding the breakfast was a super spread
Its location is perfect and central The Wifi is free and fast
The Xmas dinner and lunch was fab
The kids enjoyed it too

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mehernavaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 12, 2014
Dear Guest,

We sincerely thank you for choosing to stay at our charming old world hotel, Jetwing St. Andrews, during your recent visit to Nuwara Eliya. Your comments will be sent to all relevant associates which we believe is very important.

We thank you for sharing your comments and look forward to extending our Jetwing Hospitality to you during your next visit to Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
290 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed January 3, 2014

We enjoyed our one night in this atmospheric hotel which transported us back in time, while still providing all the modern conveniences. It is not the height of luxury and isn’t the cheapest hotel, but it is charming, and service is mostly decent. We only ate one meal here – an early breakfast which was annoyingly late starting (we needed to head out early but the egg chef was missing). Food was OK, as was the service – nothing exceptional though.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mundii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 12, 2014
Dear Guest,

Thank you for your review of our charming colonial hotel. We shall share your views with our team for improvements in future.

I hope you had a wonderful vacation here in Sri Lanka and hope to see you again soon.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 2, 2014

We were here for a 1 night stay and were greeted with a cup of warm delicious soup upon arrival. That was a great especially after a long day of travel and sightseeing.

The rooms were large and beautifully decorated. The dinner was great and so is breakfast.

The location is also near the town and we could walk to the bazaar and the supermarket.

I would love to spend more time here. I also visited the Grand hotel during my stay here and I would say it is a tough choice among these 2 hotels.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nkhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 12, 2014
Dear Guest,

It is wonderful to read your comments regarding Jetwing St. Andrew’s. Your thoughts have been shared with the team and they appreciate it very much.

Hope to serve you longer during your next visit and we hope you will select the correct choice once again to host you in the City of Lights.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, NB
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

We stayed here early December during a one night stay in Nuwara Eliya.
It is a beautiful colonial hotel in the heart of Nuwara Eliya and it is quite easy to find it. The warm soup upon arrival was a great welcoming touch. The rooms were simple and clean. A bit cold because of the weather in Nuwara Eliya, however they provide a heater in the room which solved the problem. We were on the lower floor and had no problems with noise or construction. Dinner was absolutely delicious in their dining room, and breakfast buffet was great as well.

We really enjoyed our stay! Recommend it if you are looking for an affordable stay in Nuwara Eliya.

Stayed December 2013, traveled as a couple
Helpful?
Thank Martine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 5, 2014
Dear Guest,

We sincerely thank you for choosing to stay with us during your recent visit to Nuwara Eliya. We shall share your genuine compliments with our team and specially with our chef.

Once again thanking you and wishing you a wonderful 2014.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmouth, United Kingdom
Level 5 Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 29, 2013

This was a wonderful hotel with a roaring fire going in all rooms set in lovely gardens.the entrance was amazing at least hundred of steps going up to the main entrance could have stayed there longer a stroll around the garden was a much

Room Tip: All the rooms were great
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review, January 5, 2014
Dear Guest,

Thank you for taking the time to post a wonderful review on Trip Advisor, we greatly appreciate it.

Wishing you a very happy new year and hoping to see you soon.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jetwing St. Andrew’s

Property: Jetwing St. Andrew’s
Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jetwing St. Andrew’s 4*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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