I arrived at the Hotel after booking and paying in full in August to be informed that there were no rooms available and we were being relocated to a 'better hotel'.
The Manager did not apologise for this and could not see why we were clearly disappointed by the change but moreso by his attitude and a member of staff. There was no reasonable explanation as to how and why this happened and The manager on duty, clearly was not concerned or displayed any Customer Service. Reading previous reviews it seems it is a common practice !!!!
The whole purpose behind staying there was to experience the 'colonial' atmosphere as we were only there 1 night and although service at the other accommodation outshone St Andrews the quality of the accommodation certainly did not meet their qualities.
Not what we expected after booking and paying for this in advance .... an appalling experience and I would not recommend risk making a booking...
- Official Description (provided by the hotel):
- Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more less
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- Also Known As:
- St Andrews Hotel
- Hotel St Andrews