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“Gorgeous hotel, attentive staff.”

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Jetwing St. Andrew’s
Ranked #5 of 28 Hotels in Nuwara Eliya
Certificate of Excellence
Cairns, Australia
Level Contributor
228 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Gorgeous hotel, attentive staff.”
Reviewed November 10, 2012 via mobile

Amazing old hotel. We felt at home immediately. It was chilly when we arrived and we were welcomed with warm pumpkin soup and warm hand towels. The staff are friendly and attentive! Very close to town but far enough away to feel relaxed with no street noise. The room was quaint and clean. The only down side to the room is that it wasn't 100% secure. Wooden and glass doors and windows with locks that were a bit dodgy. Turn down service included a hot water bottle under your bed covers.

The food was absolutely amazing, the best quality we had in Sri Lanka by far. Brekkie, lunch and dinner were all great. The wait staff in the restaurant were efficient and curtious.

Bring some winter Woolies when heading here, it gets chilly at night!!!!

All in all, fabulous stay. Recommended 100%!!!!!!!!!!! Wouldn't recommend for children.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling_sister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Thank you for your honest review and recommending Jetwing St. Andrew’s on Trip Advisor. I was happy to hear that you enjoyed the soup on arrival and all the associates made your stay comfortable. I will ensure that your compliments will be passed to the chef for the amazing food you had during your stay. We look forward to your return during your next visit to Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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kuala lumpur
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 5, 2012

Booked this hotel as part of our tour with jetwing travels across sri lanka. Very cosy place added with a good heritage value. Buffet dinner was worth every penny. Every room has got a nice feel. I would suggest to get the newly upgraded one. Down side is most double bed are actually 2 singles joined as one. Otherwise staff are attentive and caring. There are o many nooks and corners in this place you would need 2 hours just exploring this place. I stayed here in september. Its the best hotel i experienced in sri lanka.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank reu_g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

It was a great pleasure to read your review on Trip Advisor, and I was happy that overall you had an enjoyable stay. I would also like to thank you for your praise of my team who looked after you whilst staying with us. I will definitely ensure that your compliments are passed on to them. I look forward to welcoming you back to Jetwing St. Andrew’s in the future.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australians in Egypt
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 5, 2012

The room was charming, but the mattress on the 4 poster was hard and the pillows were lumpy. The rain was relentless and the roof leaked in many places throughout the hotel which unfortunately gave it a dreary, uncared-for atmosphere. The dining room, however, was cozy and the dinner and breakfast buffet were excellent.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank expatsinEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor.

I would like to thank you for your kind words in relation to the room, as well as the restaurants and food. We regret that you weren't comfortable with the mattress and pillows in the room and we will look in to it. Most parts of the hotel have been in existence for many years, we have been maintaining the building and making improvements to meet the expectations of our guests. We have already resolved the problem with the leaky roof and as renovations take place all areas will be covered.

Thank you and hope to see you again at Jetwing St. Andrew’s.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 28, 2012

We were booked in this hotel as part of a tour of Sri Lanka, but sadly only for one night. The food was excellent and we would have liked to stay for dinner but were booked into the Hill Club. Our room was amazing, very well furnished and roomy, with an excellent bathroom. There are lovely gardens to explore, and the staff were very attentive and welcoming. On arrival it was chilly and there was a lovely fire burning in the reception area. We had a very comfortable stay and would love to go back to stay longer.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blue-gentian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Thanks a lot for staying with us and the lovely review about your experiences at our charming colonial hotel. We appreciate your comments and we are pleased to read that you enjoyed your stay. We hope you had a safe journey back home and would like to welcome you again upon return to Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ross-on-Wye, United Kingdom
Level Contributor
256 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed October 27, 2012

Very 'old world' colonial and a bit ramshackle, this hotel has a great ambience. Check in and service generally was good - with cups of hot soup on arrival (great soup too!). As a plus our room was fantastic - one of the best we have ever had - with creaky floorboards, wood panelling and a huge double bed. Had an upstairs floor with 2 beds for the children - which they loved.

Lots of original features, billiard room, nice restaurant and great little bar with graffitied walls - the kids enjoyed adding their comments. Log fire in the bar and also hot-water bottles for the kids at night gave this place character. Not 5 star luxury, but a charm and experience that is hard to come by these days.

We loved this place and were sad to only stay one night. Have to go back one day.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Voight-Kampf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Thank you for staying with us and sharing your thoughts on Trip Advisor. It was a pleasure to read your review and we were delighted that overall your family had an enjoyable stay with us. We are looking forward to welcoming you back to Jetwing St. Andrew’ in the future.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sri lanka
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 23, 2012

Located at the end of the town this charming property has a great breakfast buffet with a good balance of eastern & western fare
we were not in house guests & called on the way from kandy and the staff were very accomodative & kept the buffet going untill we arrived

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SYRNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent visit to Jetwing St. Andrew’s. It was a pleasure reading your compliments regarding the hotel and breakfast buffet and that you enjoyed the property during your short visit.

Thank you for taking the time to post your review on Trip Advisor and we hope to welcome you back to Jetwing St. Andrew’s in the near future.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
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middlesex
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2012

Very pleasant stay at this hotel, were given a beautiful room and service could not have been better, they even lit a fire for us in the bar when we were feeling a little cold! Lovely setting and really is like being in Scotland, I would have no hesitation to recommend this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jodie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 25, 2012
Dear Guest,

Please accept our sincere appreciation for your lovely review on Trip Advisor, I was please to read that you highly recommend the hotel. Our entire team would also like to thank you for your compliment regarding the hotel, as well as the associates who looked after you during your stay.

We look forward to welcoming you back to Jetwing St. Andrew’s in the near future and once again thank you for taking the time to post your review on Trip Advisor.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jetwing St. Andrew’s

Property: Jetwing St. Andrew’s
Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 28 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jetwing St. Andrew’s 4*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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