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“Throw back in time”

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Jetwing St. Andrew’s
Ranked #5 of 29 Hotels in Nuwara Eliya
Certificate of Excellence
Manchester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Throw back in time”
Reviewed October 11, 2012

we stayed at this hotel for two nights during a tour of Sri Lanka, what a fasinating place to stay, old fashioned charm and looked after extremley well by the waiters just as if we had travelled back in time.

Yes the room we stayed in was a little dated but added to the charm, the food was lovely and if you stay here make sure you go and play on the snooker table, the hotel takes great pleasure in letting you think you are back in the Ceylon days of British rule.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
Thank pete m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, December 17, 2012
Dear Guest,

Thank you very much for your encouraging comments on Trip Advisor. We are very pleased to hear that our efforts had been successful to delight you. We have already started our refurbishment program and once its completed it will bring us to even higher standards.

We eagerly await your next visit to Jetwing St. Andrew’s.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Melbourne, Australia
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 8, 2012

This is an old Scottish Hunting Lodge with plenty of charm. Yes it needs a bit of an update but it was warm, clean and comfortable. The staff were very attentive. We ate dinner and breakfast in the dining room and were very pleased with the quality. It was very busy but it all seemed to flow well. It is in lovely colonial gardens and is an easy walk into town to soak up some of the atmosphere. Close to the golf course if that is of interest. We were very happy with our stay.

  • Stayed August 2012, traveled as a couple
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Helpful?
Thank Peachie000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, December 17, 2012
Dear Guest,

Thank you very much for your genuine remarks on Trip Advisor. It is indeed our pleasure to know that you enjoyed your stay with us and we believe guest feedback to be of the utmost importance to strengthening our services and hospitality.

Best wishes from the highlands of Sri Lanka.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2012

Me and my friends ( from SL ) stayed in this hotel for two days in later part of september and was pleasantly surprised during the stay . At first I thought its yet another expensive hotel ,but after staying in other star hotels I realised how good it was. Rooms were so spacious and cosy . A mixture of modern and traditional room layout including furniture. Bathroom was high class and clean ( Which is one of those things I look for to measure a hotel room ) . We booked a B&B so the breakfast was even more special. There were so many variety of options including Sri Lankan , English and even healthy stuff . Plenty of juices , fruits and also a omelette bar etc. I would say the best I had in any hotel which is even better that Hilton , Holiday inn , pan pacific etc. The service we got from duty managers to room attendants was top class and overall I cannot say anything bad about what we enjoyed during the stay. I would highly recommend anyone visiting Nuwara Eliya to stay at this place. There might be other hotels which may or maybe better that this but for me this is one of the best hotel I stayed.

  • Stayed September 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank satheesh v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, December 17, 2012
Dear Guest,

Warm greetings from the highlands of Sri Lanka. It was indeed a great pleasure to read through your lovely comments about your stay at Jetwing St. Andrew’s. I am sure our entire team would be delighted to hear your encouraging reviews.

Jetwing Hotels is a pioneer in the hospitality industry with that distinctive Sri Lankan touch, that sets very high standards and we are truly happy that we have reached those standards to satisfy our valued guests.

Once again thank you very much and hoping to serve you soon.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nahariya
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 7, 2012

The hotel looks nice from outside but when you come in you see the carpets in the lobby are with spots.
The bedroom was not renovated for years and the room looked shabby.
The Bathroom was in a poor condition.The light near the bed was not working well.The room looked like a room in a very good guesthouse not like a room in a 4 star hotel.
We had a buffet dinner with a lot of food but it was not very tasty.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank OrlyNahariya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 6, 2012
Dear Guest,

We are really disappointed to know that your stay with us was not enjoyable as expected. We would like to bring to your attention that most of your comments have been addressed.
We try our best to make all our guests feel comfortable by maintaining high standards, unfortunately we have fallen short in doing so, and for this I truly do apologize. You will be pleased to note that the property is undergoing renovations and will surely be restored to glory.

We do hope to see you once the renovations are complete to serve you better.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 5 Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 6, 2012 via mobile

Beautifully presented hotel with lots of charm. The rooms were exquisite and the restaurant offered many choices both buffet and a la carte. The prices werent cheap but the quality was worth it. Beware that the bar is shut on full moon holidays but we were able to order room service and drinks in the restaurant. A great home away from home.

  • Stayed October 2012
    • Value
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Helpful?
Thank maitai2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 6, 2012
Dear Guest,

We truly appreciate your encouraging comment on Trip Advisor of your stay with us and it means lot to our team. We will share your kind words with our team. Sri Lanka being a Buddhist country, all bars are closed to honor full moon Poya day, this is the case across the island.

It was a pleasure having you and we hope to welcome you back to Jetwing St. Andrew’s in the near future.

Sincerely,

Upul Leukebandara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 5, 2012

Hotel building is quite old..something which the hotel takes pride in.,from colonial era. So aisles and interior is not modernly aesthetic..but the hotel has a very serene environment. Staff are very understanding and polite. We had a slight problem with our room as was its too small for our family; they swapped it with a deluxe.

Food was delicious, they even offered us to have our breakfast in our room, room service was good. Overall worth staying for a night or two.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank AfzalMinhas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, November 6, 2012
Dear Guest,

It was indeed a pleasure to hear that your recent stay at our colonial manor was pleasant and happy. We will pass your comment to our chef and his team as well as our associates and surely they will be delighted.

Once again thank you for your lovely comment and hope to see you soon.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vale, United Kingdom
Level 4 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2012

I had fairly high hopes for this hotel, but they were not realised. I had read that the place was "colonial"and "full of rustic charm", I should have interpreted these descriptions as "pretty depressing" and "very gloomy". It's all just a little Fawlty Towers meets Old People's Home. The hallways and bedrooms were state of the ark, and the shower room was in a very poor state. One nice touch was the turn-down service where they put a hot water bottle in your bed - much needed as it gets pretty chilly in the hill country.

The food at dinner was OK, but the service in the restaurant was terrible - so disorganised it was as if they'd never done it before. Even breakfast was a shambles. The bar was quite strange, but reasonably comfortable, however, the barmen didn't seem to have a clue what they were doing.

There was also some pretty horrendous "entertainment" one evening - I think someone was singing but it might have been someone being tortured - really this guy could not sing - at all. Unfortunately we were on the ground floor adjacent to the lounge area where this "music" was being played, so we couldn't escape from it and it went on for a long, long time.

We did have a very pleasant afternoon tea one day on the terrace whilst taking shelter from a thunder storm, so that was OK.

The gardens are well maintained but the general feel of the place is that it needs a lot of TLC and investment in order to keep the 1920's colonial feel and still bring it up to 21st century standards. Staff training however, should be relatively simple and cheap to implement!

All that said however, it's a great location from which to explore the tea plantations and factories and nearby Horton Plains. The scenery in this part of Sri Lanka is stunning.

I wouldn't stay here again.

Room Tip: Somewhere away from the lounge/front of hotel, just in case they provide "entertainment"!
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this review, October 7, 2012
Dear Guest,

Thank you very much for your review on Trip Advisor. Jetwing St. Andrew’s is a colonial property that dates as far back as the 18th century. We apologize for any inconvenience faced by you during your stay and we hope to rectify the issues mentioned. Since your stay at Jetwing St. Andrew’s, the hotel has gone into room renovations thus the rooms are undergoing an upgrade.

We generally have very encouraging observations regarding selection, variety and quality of our breakfast. We apologize if we did not maintain our usually very high standards and also for the restaurant service that was not up to your standards. We are greatly apologetic that entertainment was not to your liking; still we are receiving excellent reviews for our entertainers. We understand that you want the best and if you would like to provide a constructive analysis on these matters, please email me at leuke@jetwinghotels.com

We earnestly hope you visit us again once the refurbishment is in order.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jetwing St. Andrew’s

Property: Jetwing St. Andrew’s
Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jetwing St. Andrew’s 4*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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