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“ATTN : SLTB”
Review of Windsor Hotel

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Windsor Hotel
Ranked #16 of 29 Hotels in Nuwara Eliya
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“ATTN : SLTB”
Reviewed November 8, 2011

This is to bring to the notice of SLTB. SLTB has to take necessary actions to refurbish the property immediately as this is brings disgrace to the country. I as a Holiday Consultant who work in a travel company, personally i have visited the property & it is not suitable even for locals. unclean rooms & bath rooms. food is good for nothing..

I hope that SLTB will take necessary actions immediately on this regard.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ash H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • Danish first
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English first
Mumbai (Bombay), India
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 23, 2011

The hotel is extremely dull and has poor ambience. Everything seems old in the hotel.
We had already read the reviews,so we knew this place would be dull.
The only advantage is the location. In our 2 might stay in Nuwara Eliya, we decided one day in Windsor only for the fact that this property was located in the prime location. So in the evening we could walk about the roads and get back safely even without our driver's help.
The staff were friendly and had packed us the breakfast early in the morning since we had to start to Horton quite early.
Advantage: Location, Staff
Cons : Dull, not so clean, food :(

  • Stayed December 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DeepuVivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 18, 2011

We went for a trip to Sri Lanka in the second week of Aug 2011. One of the places in our itinerary was Nuwara Eliya. Our reservation was at Windsor.

We were 2 families and had booked 2 standard rooms with half board basis.

One of the rooms did not even have a telephone, we complained & the house keeping staff fitted them in a while.
None of the rooms have televisions. (They have a TV lounge at the lower level)
The rooms do not even have a doormat
The washbasins do not drain properly & take a while.
we just discovered that the biggest problems are yet to come by -
It was dinner time - we were told of a buffet during booking - but we got to know that they serve only a set menu. Unfortunately the set menu does not cater to the indian palate.
We ordered for noodles & fried rice - both were horrible & couldn't take more than a few spoons. Then the desert - choice of fruits or ice cream - 3 of us ordered fruits & 1 of us ice cream. we were given 4 half slices of pineapple each - thats it !!! We we were not allowed any second helpings at all................

Next day's breakfast again was a set menu - choice of egg - & toast, tea or coffee. One of us wanted a second omelet. We were denied told we would be charged 200 sri lankan rupees for that. The bread was a little hard but still managed to have that.

One of the rooms we checked in - the drain in the shower area got flooded after one of us used it. The house keeping staff came over & couldn't do much about it. The bathroom in that room was unusable after that. We were given only the option of using the bathroom / shower in another room in our floor & getting back to our room.

The room service staff are not attentive & this cost us a little more because of this. they brought the wrong order & charged us for that too.

Overall I would rate my experience way below average - WOULD NOT RECOMMEND ANYONE TO STAY AT THIS PLACE .

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Great_Traveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Durgapur, India
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 4, 2011

In my recent tour at Srilanka , I Visited the TEA TOWN of Nuwara Eliya, When my guide drove me to Hotel Windsor I felt the diferrence immediately.It is a hotel apperently bit gloomy , with insufficient light, even no lift to go upstaires, But with heritage in every corners of it..Even all the chairs are old british make, some love seats of old designs in every lounge. In the Breakfast lobby there is a Piano. My wife asked for to play , & the attendant immediately braught the key to open it.( Though the result was not very encouraging).
There is a little lack in service area, Less stuff than requirred. But The Foods are comfortable.There is no variety in the breakfast .But it was not bad either. You will love a piece of old english country side touch in this small tea town hotel if you come for just a couple of night.

Room Tip: Take a room on 1st Floor.
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  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank amitsarkardsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sutton
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 11, 2011

situated in the heart of nuwara eliya this hotel is ideal for afew nights stopover when touring sri lanka. it looks abit old fashioned probably up to date in its hey day but it is elegant and convenient. the service in the dining room was slow but the food was good.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ole12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 28, 2011

We accepted the second room offered to us once we had convinced the recetionist that we had a prepaid booking. This room still featured black mould and those taking a shower before dusk were exposed to the workmen opposite. The toilet seat was badly cracked.The lounge/dinning area jute carpet was filthy and there was no chance to escape to the garden since the grass was overgrown as well as the furniture being broken and dirty. I am sure this was once a lovely place and could be again but it is not a good place to stay at present.

Stayed January 2011, traveled as a couple
Helpful?
1 Thank fen09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 28, 2011

This hotel was so bad that we did not stay but our Guide and driver used the room instead and said how poor quality it was and one of the beds was broken, room was mouldy and bathroom indescribble! They also said that the drivers accomodation was worse than a cow shed which is why we gave them our vacated room as it was pre - paid..

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duckyderbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel

Property: Windsor Hotel
Address: 2 Kandy Road, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #16 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Windsor Hotel 3*
Number of rooms: 50
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