A totally delightful experience to stay here. This hotel shows just how well a heritage hotel can be maintained and repackaged for today's touring public. The state rooms are all grand and beautifully maintained. The grounds are very well stocked and the lawns are manicured. The individual hotel guest rooms are spacious and airy, and whilst they readily bring to our imagination the days long gone by, they are fully functional and very well maintained.
The buffet breakfast and evening dinner is excellent with plenty of choice. I was delighted by the musical 'combo' that played during the evening meal, it all echoed of the glory days gone by in the nicest possible way.
All staff members were cheery and welcoming, and nothing seemed to be too much trouble for them. Very well done, and many thanks from me to them!
Elsewhere I have said that the HR and staff of the Galle Face hotel in Colombo would do very well to visit the Grand Hotel to learn just how a heritage hotel should be maintained, staffed and run. Doubtless they will not bother - at their peril!
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- Also Known As:
- Grand Hotel Nuwara Eliya