We stayed at the Tea Factory in Nuwara Eliya for 1 short night in March 2010. We arrived late in the afternoon and was sorry to leave early in the morning. Like everyone here has stated, the road leading to the hotel is brutal. On the way there, it took about 40 minutes from the main town to the hotel. 20 minutes the road is bumpy and then the last 20 minutes to the hotel the road is really bumpy and full of pot holes. It is ridiculous that the hotel as classy as they seem cannot fix this road. Everyone using it is going to and from the hotel.
The surroundings are beautiful and the temperature is divine compared to the rest of Sri Lanka which was hot and humid when we were there. It was great walking the grounds and in the English garden and admiring the view. The hotel is quaint and unique as it was a converted tea factory. If you are looking for an unusual experience in a tea plantation, this is an excellent choice. It is not your usual cookie cutter hotel.
The room was adequate. The bed was not plush but comfortable enough. The bathroom definitely needs updating. If it wasn't for the old bathroom, I would have given this hotel a 5 rating. There are no other frills in the room. Our view was to the back section of the hotel so not much to see.
We had half board which included a buffet breakfast and buffet dinner. Food was better than I expected. The buffet items were good and there were things cooked to order like stir fry and pasta which were both very good. The dessert spread was very good with excellent selection and everything I tried was delicious. The only complaint we had with the meal was the service for dinner. We asked for the bill for drinks with 3 different people and waited 30 minutes. After growing impatient, we got up from our table and it was only then that we were shown the bill. Service was definitely lacking.
The hotel does not have free wireless. We bought two one hour wireless cards in the lobby. The first one worked just fine but the other one did not work because they were having problems with the server. They told us the cards were not refundable so we wasted $2.50 as you can only use them in a 24 hour period. No big deal as they were not that expensive.
I would definitely recommend this hotel to anyone. The surroundings are beautiful and the hotel is very unique.
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- Also Known As:
- Heritance Tea Factory Hotel Nuwara Eliya
- Tea Factory Nuwara Eliya
- Tea Factory Hotel Nuwara Eliya