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“Unique Experience” 4 of 5 bubbles
Review of Heritance Tea Factory

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Heritance Tea Factory
Ranked #2 of 27 Hotels in Nuwara Eliya
Certificate of Excellence
Bedford, United Kingdom
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Unique Experience”
4 of 5 bubbles Reviewed August 17, 2014 via mobile

The journey to the Heritance was unforgettable and not for those who do not like windy roads. At 2000m the climate is quite different to that of Kandy. It was 16oC at the time of our visit. The surrounding countryside is spectacular. Once at the hotel we were a captive audience as it is a few Kms off the main road. The buildings are seeped in history and much of the original tea plantation building and features remain.
We were disappointed by the quality of the dinner which was acceptable rather than Wow! However we were happy to have stayed at the Heritance for a night to sample this unique hotel and it's very special surroundings.

Stayed August 2014, traveled with family
Helpful?
Thank Happytraveller190737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (518)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Nottingham, England, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed August 15, 2014

Looked great in the brochure but failed to live up to my expectation.

Our room on the first floor was tiny and basic. Given the stunning location there was no view from our window and our daughter's room looked out onto a metal fire escape! The rooms were so small that there wasn't even enough space to open our two cases. The bathroom fittings were tired and in need of a refurb. Our room was also noisy we could hear everything from the restaurant below.

The concept is unique and the reclamation of a former industrial building interesting and well done. The location is stunning but there isn't really anywhere to sit and admire it. The public spaces inside like restaurant, lobby and seating areas are interesting but book this hotel for the novelty and experience and don't expect 5 star comforts. I'd certainly recommend paying for a room upgrade!

  • Stayed July 2014, traveled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stonegate, United Kingdom
1 review
5 of 5 bubbles Reviewed August 12, 2014 via mobile

We were only here 1 night, but all wished it was for longer. The location and views were stunning, hotel staff attentive and friendly and the food was delicious. Also lovely tea. The only shame was that our rooms overlooked a service area at the back of the hotel.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 7, 2014

We stayed one night in this converted tea factory. The drive up from Kandy was spectacular with amazing scenery. It is much cooler so dress accordingly. The interior of the hotel is unique with lots of old machinery all painted and looking great. The rooms aren't that well soundproofed we could hear people above and below us. Service was a little slow and I felt we could have been better briefed about things to do and dinner etc. Unfortunately we didn't arrive early enough to do the tea picking which other reviews had recommended. This was an experience - I wouldn't have wanted more than one night but wouldn't have missed the breathtaking scenery on the drive up and back.

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Charlie186403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 6, 2014

The hotel built in the tea factory. The concept itself is so awesome that I decided to stay here, rather than more famous and better hotel, The Grand.

This place is wonderfully designed inside a old tea factory, with all the chains and gears restored and fitted. Even the lift is taken from some mine and re-used. Rooms are confy, but due to zero insulation and remote location, it gets extremely cold inside the rooms. Our room heater was not working and I did not get any support from staff, so please check things first at check-in.

Purely based on hospitality, I wouldn't like to go here again

Room Tip: Don' take top floor rooms. Tin roofs make it extremely cold. Spa facilities are very good.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Crazy_Andy1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

I have never been in such an hotel in my life ! Located in the middle of tea plantation in the mountains, the climat is fresher than on the coast which a relief after the high level of mist we had suffered ! The hotel is in fact a former tea factory very well preserved which has been changed into a 4* hotel with nice and quiet rooms, very good food and perfect service. I highly recommend you to try it at least for 1 night.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cris2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 5, 2014 via mobile

Great staff. Unique hotel. Superb friendly service. Deserved 4* in a 5* location. What can one say about the tea plantation and Newara Eliyah area. Look at the other reviews. We were here with two families and we had just the best time. Tea picking. Walks. Enjoying a really fabulous and unique hotel.

Stayed August 2014
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritance Tea Factory

Property: Heritance Tea Factory
Address: Kandapola, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #2 of 27 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

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