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“amazing place”

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Heritance Tea Factory
Ranked #1 of 29 Hotels in Nuwara Eliya
Certificate of Excellence
Warsaw, Poland
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“amazing place”
Reviewed August 19, 2013

we had only one night in this hotel but we should have some more. Hotel is located on the top of tea hills so the view is great. Room was spacious for all of us, furnished in very good style. It is a true luxury in "colonial" style.

Room Tip: ask for the room at high level
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank PiotrGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,497 reviews from our community

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Traveler tips help you choose the right room.   Room tips (531)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Rugby, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 19, 2013

We had one night here during our honeymoon and "Wow!"
The welcome is amazing and the room we had just took my breath away! We arrived on a cold, very windy and very rainy day so visibility was poor and we weren't able to take advantage of the tea factory museum but it didn't matter. We sat downstairs for a while and had a cup of tea. One of the waiters brought over a small heater for feet! Was a nice touch.
We had the buffet dinner and absolutely loved it. I thought it was some of the nicest food I had in Sri Lanka. You can pay to eat in the train carriage and have a more 5* experience but we didn't feel the need. The ginger pudding in the buffet was superb! And the breakfast was lovey too.
The conversion of the building has been beautifully done. I'll never forget this beautiful hotel.
The staff were exceptionally friendly and helpful. Our bed had been decorated with flowers as we were on honeymoon. I spent quite a long time soaking in the bath looking out over the tea plantation. It was luxury.
It was very windy though and we were on the third floor so the room was shaking in the night! Still, I slept well!
Do take a warm cardigan though and long trousers... Fortunately a friend had warned me that Nuwara Eliya would be chilly so I came prepared. The heater in the room warmed it up nicely but was still glad I had my fleece!

Room Tip: We had a corner room so the views were pretty spectacular!
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank DanielleLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 16, 2013

Good hotel that is situated in a tea estate. Has the ambiance of a tea factory. Has a small tour display of the tea making process. Average to mediocre food at the restaurant. Concern is that the hotel chain mgmt has a policy that states that persons over 12 years are considered as adults. Thus we a family of four had no choice but to get two separate rooms, which restricted the family fellowship. In North America, this manner of restrictive policy is not prevalent, expecially in establishments such as Homewood Suites by the Hilton chain.

Stayed July 2013, traveled with family
Helpful?
1 Thank Aubowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reigate, UK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 15, 2013

We stayed two nights at the Tea Factory as part of a tour around Sri Lanka at the beginning of August. What a place! The conversion from factory to hotel has been done very sympathetically, and staff were all friendly, courteous and would do all they could to make our stay as special as possible. The buffet meals both at breakfast and dinner were first rate with a very wide choice of both Sri Lankan and Western food, but the highlight has to be the dinner in the railway carriage. Not only was it a fun and unique experience, but all 7 courses were absolutely superb. We were given tours of both the little tea factory and the cottage garden. Would certainly stay here again if in Sri Lanka.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank dfcReigate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 14, 2013

fantastic five star experience at tea factory... we booked this hotel for 2 nights in July end and we had fantastic experience of luxury... hotel is located on the hill and has tea gardens surrounding it...

It has fantastic entrance... hotel has 3 restaurants although we just went to only 1 restaurant biggest one all time.. Food was excellent...price of food was very reasonable..

We had gone around the gardens next day morning and it was all lush green, we enjoyed the walk.. to our surprise when we came back to our room it was decorated with some flower leaf...The wind flow was so strong at night and evening that you feel to wear jackets to go out in such strong and cold wind... Wind flow at late night was very loud and it made difficult for person like me to sleep well, as I am sensitive to sound...

Even though I dint able to get sound sleep... overall I had good experience of hotel stay and food

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Nirmal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 13, 2013

After driving around Sri Lanka for two weeks, we arrived at this magnificent old renovated Tea Factory in the mountains, and it was though we had driven into another world.

The building has a colonial charm about it, and the grounds and views are superb. Sitting back in the gardens with a pot of Tea (a bit of a change from Lion Lager for me) and watching the fog roll in of an evening was quite mystical. You will need a pullover in the evenings.

I see someone complained about the Buddhist Temple/parade, but we felt that it just added to the experience.

The rooms are small and basic, but they are comfy and definitely don't have a run of the mill Hotel feel about them.

As it is a fair way from anywhere, you tend to eat here but we found the food and service to be great. Sri Lankans love a buffet, but even though it's not really our style, it was the best variety we had on the trip. The chef even came out to ask our opinion.

There is a nice little bar for pre dinner drinks, which we utilised!

I tend to think most people stay overnight on their tour around, and two nights is probably maximum but It's a good base from which to explore Nuwara Eilya.

The staff are exceptionally trained and very friendly. Just chat to them about cricket, and you will have made a friend for your stay!

A highlight for us.

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank windiewillows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
대전
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2013

Expecting real blue sky and clouds but the scene is not good enough even good weather.
Hardware is good but software is not.

I can not find shapoo and body gel at bathroom so I have to request them and no brushes and razor.

I can accept all if the price is half.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c9silverdaejeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritance Tea Factory

Property: Heritance Tea Factory
Address: Kandapola, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

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