The hotel is around 16km from the town and the road is very narrow and thus the approach was difficult which is why I won't go there again. But the experience itself after reaching the hotel was nice, a hilly place surrounded by greenery and nature and the decor inside made it very unique. Although we were initially given a room with a view of rusted hut roofs and a chimney, we had to complain to our tour operator to get it changed. The new room also had a bowl of strawberrys and cream which I heard was a norm (thus felt discriminated as to why it was not in the room in first place). The food was okay although you would expect a much better spread given there is no alternative in the neighborhood ( that may be a reason not to improve the quality and variety of food). The weather was just awesome and despite rains we just felt like strolling around. Some members of staff seemed arrogant/unresponsive. The restaurant had lot of trainees as waiting staff, who didn't know what they were supposed to do and thus service was not efficient. Overall worth at least one visit.
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- Also Known As:
- Heritance Tea Factory Hotel Nuwara Eliya
- Tea Factory Nuwara Eliya
- Tea Factory Hotel Nuwara Eliya