The hotel property and concept is amazing.
If you are not traveling by your own vehicle, reaching the hotel and going around the town can be an issue, esp during cloudy/rainy weather. While the staff is friendly, they could do better on professionalism, and promptness of service. For 3 different things, the different services (housekeeping, front desk and laundry) were late in their service or provided none as per their word. Food was ok, not very tasty. But the chef and waiters were attentive and prompt. Few features of the hotel should be given for free to all guests and not charged, such as tea plucking, nature trails or mini tea factory visit. When you are aware that the tourists are atleast a 20-min drive away from nearby sights/hotels, the hotel should not charge for these, and entertain the guests themselves!More
- Free Wifi
- Free Parking