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Heritance Tea Factory
Ranked #1 of 31 Hotels in Nuwara Eliya
Certificate of Excellence
Reviewed January 20, 2013

I was very sceptical following lots of people's reviews on here. Lots of people said it was "odd" and very "kitsch."
We had stayed in some places that were really expensive up until this point in our two week trip. Some of these places had the theory of more is best in regards to decorationg it. Gawdy and over the top is the best way to describe those places.
Heritance was none of that. It was classy in the greeting and so welsoming with the little Indian blessing and treat you got on arrival. The rooms were comfortable and the view was incredible. The food was good also. We really enjoyed our stay. One night is sufficient though.

Room Tip: One with a view.
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  • Stayed: January 2013, traveled as a couple
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1  Thank AnaAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,787 - 1,793 of 2,684 reviews

Reviewed January 19, 2013

We stayed here for 2 nights in December and had a pleasant experience. The views from the hotel are truly breathtaking. Being so high up in the mountains is both what is so appealing to the experience but equally can be its downfall being so remote from everything else. It has a real retreat feel to it, being so remote. For this reason, its best to stay here for no more than 2 nights. You have the opportunity to go tea picking dressed up in a sari for the ladies and sarong for the blokes. Definitely worth doing. The tea making process is also explained and a complimentary packet of tea is provided. The nature tour is also worth doing, the young boy who carries it out was a pleasure to talk to. Being a tea facory, the drinks in this hotel were fabulous. The cup of tea provided on arrival with the spices was delicious and the tea mocktails were the best i have ever had. The fine dining experience on the train was much fun. The train conductor was a lovely chap with a great sense of humour.
My only criticism for this hotel would be the quality of food. The food was very confused and of not great quality. Similarly the breakfast was very disappointing. Croissant/breads were very stale, the fruit spread would be sitting out from 6.30 so those coming to breakfast bit later are faced with eating discoloured/old looking fruit. Even the 'fine dining' meal wasnt as fine as one would expect. More attention needs to be focussed on the meals/breakfast, but otherwise it was a pleasurable experience.

  • Stayed: December 2012, traveled as a couple
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Thank Itsyrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

Really beautifully restored tea factory, rooms are comfortable and all have views across the tea plantation, which are fabulous. Restaurant (and dress code for dinner) are formal. This is a long drive from the nearby town so you will need a driver if you want to come and go. It's remote and very little to do if you plan to stay for more than two nights.

  • Stayed: January 2013, traveled as a couple
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3  Thank LondonTubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

The most unusual and brilliantly conceptualized lobby, a refreshing and novel experience. Loved the setting amidst verdant greenery where you wake up to see clouds below in the distance.

An old tea factory converted into a cosy hotel - a night or two is a must if your planning to visit this lovely island.

The tea plucking trip was a unique experience.

Room Tip: Do go for the morning bird-watching trek and don't miss the tea-plucking session.
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  • Stayed: December 2012, traveled with family
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5  Thank Raujot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We stayed in this hotel over Christmas as part of a three centre holiday all at Heritance hotels. The Tea Factory was an interesting experience. We were attracted by the fact that we would be staying in a renovated tea factory. The hotel was well maintained and the staff were charming, efficient and most helpful. Our room was quite small and the bathroom cramped but were quite comfortable. Anyone with mobility difficulties would find it difficult to use the combined bath/shower.

The staff worked very hard to make our stay enjoyable. Unfortunately, the weather we experienced was not the best we could have hoped for. Kandapola is about 2,000m above sea level and it was chilly, misty or raining on every day of our stay, we saw blue sky once during our stay. Consequently we decided to cut short our stay and moved on to our next hotel (on 28/12/12) which was another Heritance hotel on the coast (The Ahungalla). The reception staff at the Tea Factory facilitated the change to our itinerary which was difficult to arrange as the Ahungalla was technically fully however the change was facilitated for which we were very grateful.

Pony rides are available for children and Kumar, the man who looks after the pony was delightful. He was one of the many staff who made our holiday - Thank you Kumar!!!

Room Tip: Beautiful countryside provided you can see it through the mist. I suspect that may be seasonal. The...
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  • Stayed: December 2012, traveled as a couple
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2  Thank aharriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

My wife and I stayed 2 nights at this hotel. The website gives an accurate description of the hotel , although it is really difficult to capture the enchanting and pretty location.

We enjoyed:
- the food was probably the best food we had on our 2 week trip through Sri Lanka . Lots of local options to try that we never had before and helpfull staff
- relatively easy access to World's end and other excursions. If we would have known that you can do Adam's Peak from this location we might have considered it .
- Great walking in the local Tea plantations and forest . The local person that organizes the walk speaks good English and actually gives a realistic picture of what life is like for people in a tea plantation and the history of the village .
- unique location and design
- the guy in the cocktail bar has an award winning cocktail - misty mountain - worth a try
- staff was well trained and friendly

Less perfect:
- bring some earplugs if you are a light sleeper because the dogs in the village and the regular religious festivals may disturb your sleep
- packed lunch - sandwiches were quite poor compared to the food they regularly serve
- smoking in the bar
- excessive focus on dress code ... is this a Buddhist temple ?

I presume everybody has different expectations. If you expect a different, unique hotel in a unique landscape - then this is the place for you. If you expect that the (not so cheap) price you pay for visiting this hotel results in super 5star luxury experience -- you may be dissapointed

And yes -- thanks to all staff for the good vibes on New Year's eve

  • Stayed: December 2012, traveled as a couple
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2  Thank MrLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We spent one night here at the end of November. It was a welcome change of climate after the hot and humid weather at lower altitudes. The journey up the long winding roads is very well worth the effort (and the road in surpirisingly good condition!). The hotel is very charming and different from so many chain hotels. The staff are exceptionally friendly and helpful. Lovely gardens and a miniature "tea factory" in the grounds. There is an option to dine in the railway carriage restaurant outside the main building, which looked fun but a bit on the expensive side. The room was small but very clean and well equipped - bit tricky getting into the shower via a small step! All in all, well worth a visit.

Room Tip: If you are thinking of dining in the railway carriage, don't pay in advance for dinner, as there...
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  • Stayed: November 2012, traveled as a couple
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1  Thank SueandDavid34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites
Hotel Style:
#1 Spa Hotel in Nuwara Eliya
#1 Luxury Hotel in Nuwara Eliya
Price Range: $262 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

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