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“Unique experience”

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Heritance Tea Factory
Ranked #1 of 28 Hotels in Nuwara Eliya
Certificate of Excellence
Bengaluru, India
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Unique experience”
Reviewed January 8, 2013

The most unusual and brilliantly conceptualized lobby, a refreshing and novel experience. Loved the setting amidst verdant greenery where you wake up to see clouds below in the distance.

An old tea factory converted into a cosy hotel - a night or two is a must if your planning to visit this lovely island.

The tea plucking trip was a unique experience.

Room Tip: Do go for the morning bird-watching trek and don't miss the tea-plucking session.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Raujot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (522)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Russian first
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  • Swedish first
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  • Any
English first
London, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 8, 2013

We stayed in this hotel over Christmas as part of a three centre holiday all at Heritance hotels. The Tea Factory was an interesting experience. We were attracted by the fact that we would be staying in a renovated tea factory. The hotel was well maintained and the staff were charming, efficient and most helpful. Our room was quite small and the bathroom cramped but were quite comfortable. Anyone with mobility difficulties would find it difficult to use the combined bath/shower.

The staff worked very hard to make our stay enjoyable. Unfortunately, the weather we experienced was not the best we could have hoped for. Kandapola is about 2,000m above sea level and it was chilly, misty or raining on every day of our stay, we saw blue sky once during our stay. Consequently we decided to cut short our stay and moved on to our next hotel (on 28/12/12) which was another Heritance hotel on the coast (The Ahungalla). The reception staff at the Tea Factory facilitated the change to our itinerary which was difficult to arrange as the Ahungalla was technically fully however the change was facilitated for which we were very grateful.

Pony rides are available for children and Kumar, the man who looks after the pony was delightful. He was one of the many staff who made our holiday - Thank you Kumar!!!

Room Tip: Beautiful countryside provided you can see it through the mist. I suspect that may be seasonal. The...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aharriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
172 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed January 8, 2013

My wife and I stayed 2 nights at this hotel. The website gives an accurate description of the hotel , although it is really difficult to capture the enchanting and pretty location.

We enjoyed:
- the food was probably the best food we had on our 2 week trip through Sri Lanka . Lots of local options to try that we never had before and helpfull staff
- relatively easy access to World's end and other excursions. If we would have known that you can do Adam's Peak from this location we might have considered it .
- Great walking in the local Tea plantations and forest . The local person that organizes the walk speaks good English and actually gives a realistic picture of what life is like for people in a tea plantation and the history of the village .
- unique location and design
- the guy in the cocktail bar has an award winning cocktail - misty mountain - worth a try
- staff was well trained and friendly

Less perfect:
- bring some earplugs if you are a light sleeper because the dogs in the village and the regular religious festivals may disturb your sleep
- packed lunch - sandwiches were quite poor compared to the food they regularly serve
- smoking in the bar
- excessive focus on dress code ... is this a Buddhist temple ?

I presume everybody has different expectations. If you expect a different, unique hotel in a unique landscape - then this is the place for you. If you expect that the (not so cheap) price you pay for visiting this hotel results in super 5star luxury experience -- you may be dissapointed

And yes -- thanks to all staff for the good vibes on New Year's eve

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 8, 2013

We spent one night here at the end of November. It was a welcome change of climate after the hot and humid weather at lower altitudes. The journey up the long winding roads is very well worth the effort (and the road in surpirisingly good condition!). The hotel is very charming and different from so many chain hotels. The staff are exceptionally friendly and helpful. Lovely gardens and a miniature "tea factory" in the grounds. There is an option to dine in the railway carriage restaurant outside the main building, which looked fun but a bit on the expensive side. The room was small but very clean and well equipped - bit tricky getting into the shower via a small step! All in all, well worth a visit.

Room Tip: If you are thinking of dining in the railway carriage, don't pay in advance for dinner, as there...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SueandDavid34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
164 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed January 5, 2013

The idea of staying at an old tea factory was very enchanting. As we paid $397 for a room, we expected to get the utmost luxury experience - it was not. The lobby of the hotel is beautiful - but I usually do not care about the lobby since this is not where I spend most of my time at a hotel. The room was basic. I understand it is an old hotel, but making sure the bathtub drains properly and the hair-dryer does not sound like an industrial vacuum cleaner, is very simple and cheap to fix. I would not notice these things at a hotel if I paid $50/night, but at the price we paid it is unacceptable.

The food at the restaurant was excellent - we really enjoyed our Christmas dinner and breakfast. But the service was horrendous. Amazingly pretentious and inattentive. The staff walks around with an air of arrogance. We did not feel welcome or taken care of. The bell boys were also extremely pushy waiting for tips - I had to ask two of them to leave our room as they artificially delayed their departure expecting to be tipped.

We also had a situation when we booked a room for 3, but had a 4th friend join for that day it being the Christmas eve. While we had a reservation at another hotel for her (since this one was was booked to capacity), we really hoped to find a way for her to stay with us. The management was adamant about not letting us do that at first. They even asked a bell boy to spy on us to ensure that the 4th person does not end up staying in the room - denied her to go up to the room with us and watching her moves. Because before arriving to the property I was told that 4 people could not stay in the same room, I approached the manager (Roshan) and asked for the reasons. To my surprise it was to "improve our quality of our stay". Once I explained to him that it would make us extremely happy to spend Christmas eve together and would improve our experience manifold, Roshan was amenable to add her to the reservation for which were extremely grateful. We were charged an additional $50 for her though, which again was mind-boggling given the price we already paid and the fact that the room was already set up for 4 - two of us slept on a pull-out couch.

And this brings me to the reservation fiasco. We booked the initial room on Agoda, but then when we had the 4th person join, I tried to add a 2nd room through the hotel reservations. A representative first told me there was a room but when I asked to book it, she did not respond for 3 days and by the time she responded the room was gone. Then she offered another (more expensive) room, which we were going to take, but then her colleague misquoted the price and was again not available to complete the booking...we finally had to give up. Again, for this price, this is a ridiculous way to manage reservations.

One final positive observation - the mini-tea factory was a pleasure because of the staff that works there. The ladies from the village working the shift when we were there made us feel wonderful - they were all smiles and warmth. Maybe the rest of the hotel staff can learn from them.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruchei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 5, 2013

The Tea Factory is a refreshing change form the chain hotels. A thoughtful and well executed conversion of a Tea Factory to a delightful hotel. Can be in the mist on top of a hill surrounded by tea and market gardens. We enjoyed the dinner in the train carriage - it was hammy and amusing and the food was good. Wifi worked well. We tried the tea mocktails but they were not very well made. Plenty of choice for breakfast.

Room Tip: High floor for the views
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobalServicesGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sapient Systems
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 5, 2013

We travelled to Nuwara Eliya post christmas. A sleepy hill station located in Sri Lanka, the place is not known to much people but you might be pleasantly surprised to see the plethora of superb hotels on offer there. Moreover another reason for choosing the place was that my wife is extremely fond of different varieties of tea and Nuwara Eliya is considered the Tea capital of islands. Srilankatravelhouse.com booked the whole srilanka tour for us starting at the pickup from the airport.Their price were low and services very good as compared to online travel agents

We reached at evening and were too tired to travel that day. The next day, we were given a tour of the hotel and while on it we saw some of the original equipments of the earlier tea factory which existed at the place. The tea bar, the grinder and the conveyor support particularly intrigued my wife. The mini organic tea factory was a place from where we could pluck our own tea leaves and the nature walk through the tea plantations was all very romantic. The dinner in the train carriage followed and it offered a delicious seven course dinner along with an eclectic array of teas as beverages.

Our room at 400 sqft was may have been slightly small but given the low temperature we enjoyed the cozy closeness which the bed offered. Modern accessories available inside the room may actually surprise you as the place seems detached from modern civilization from the outside.
The spa at the resort is something to be definitely experienced and the Balinese therapists provided the best couple massage we had experienced in a long time. Both the dinner and lunch ala carte and the buffet were extremely heavy and extremely tasty. Thus this is a highly recommended resort.

Room Tip: most rooms r kindda same with lil modifications
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Akhilesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritance Tea Factory

Property: Heritance Tea Factory
Address: Kandapola, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 28 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

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