Staff provided excellent service.
Howeve poor quality of building and rooms, given price bracket. All areas, including reception and dining showing obvious signs of wear - particularly noticeable in room and bathroom.
Food merely 'meh'. Not bad, but not consistent with 4-5 star experience.
Gardens, tea plantation, and opportunity to pick tea all up to par. But I would recommend saving money by staying elsewhere and nipping up for a wander around the gardens/tea picking.
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- Also Known As:
- Heritance Tea Factory Hotel Nuwara Eliya
- Tea Factory Nuwara Eliya
- Tea Factory Hotel Nuwara Eliya