Quite hard to find (quite a distance from town), and on a rough road.
Seemed promising on arrival - but if you look beyond the nice view (which most hotels in this area have) and friendly smiles (most of Sri Lanka), what you get is a pretty basic B&B which charges way above its pay grade.
Arrived to find one of our room double booked. Apparently as we arrived “late” (7.30pm) they had re-let it. Not sure why, as rooms were pre-paid for through Agoda.
They offered to house us in what they assured was an equivalent hotel nearby. Instead was an empty building with no heating, and a 'bathroom' that consisted of a shower hose connected next to the toilet with a hole in the wall to let the water drain.
Ended up back at the hotel when the nightclub kicked off next door and had to share a room with friends who were also staying there.
1st night no hot water, but water dripping into the living room, and no hot food as the cook had apparently taken ill after working 48 hours straight. Patchy hot water days following.
Day 2 when they gave us our room, manager gave us the wrong room. Instead of the ensuite we booked (and paid more for), we were given one with a bathroom off the landing (so running in bathrobes in front of staff and other guests).
Bedroom and Bathroom had not been cleaned properly and linen/towels were dirty. Hairs in shower, no windows (so smelled musty/moldy), and all light bulbs bar one had blown (apparently the halogens fitted could not be bought locally to replace once blown). Patchy wifi (not a deal breaker for me, but fyi).
Breakfast was simple vegetarian but tasty (rotti with egg and sambols, with toast, jam and tea).
Staff really tried to be helpful, but didn't know how to deal with the issues and kept calling the owner in Colombo.
On initial complaint the owner ‘graciously’ offered to refund the double booked room (the one he had already occupied with other guests) and offered a $20 discount. Seemed like poor compensation so contacted Agoda direct.
After providing photos to Agoda, got a full refund for one of the rooms and the hotel gave us a free dinner (apparently worth $60 for 4 people). Not the only guests to request a refund, heard other guests complaining as they left also.
Overpriced at $80-100/night. At this grade and quality (in Sri Lanka) this should be $60/night max.
Dinner is apparently $15/person (just to put into perspective, a dinner in a local diner will cost less than $4, and even a main at the Grand hotel/Hill Club, an exclusive old members club nearby, is about $8-10).
Nice view and friendly (if hapless) people, but doesn't do anything near enough to justify the (compared to other local hotels) pretty steep price. Worth looking elsewhere.
- Official Description (provided by the hotel):
- This is the place to travel around srilanka ... more less
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