We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor experience from start to finish. Overpriced.”
Review of Villa Acacia

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Villa Acacia
Certificate of Excellence
Reviewed August 27, 2013

Quite hard to find (quite a distance from town), and on a rough road.

Seemed promising on arrival - but if you look beyond the nice view (which most hotels in this area have) and friendly smiles (most of Sri Lanka), what you get is a pretty basic B&B which charges way above its pay grade.
Arrived to find one of our room double booked. Apparently as we arrived “late” (7.30pm) they had re-let it. Not sure why, as rooms were pre-paid for through Agoda.

They offered to house us in what they assured was an equivalent hotel nearby. Instead was an empty building with no heating, and a 'bathroom' that consisted of a shower hose connected next to the toilet with a hole in the wall to let the water drain.
Ended up back at the hotel when the nightclub kicked off next door and had to share a room with friends who were also staying there.

1st night no hot water, but water dripping into the living room, and no hot food as the cook had apparently taken ill after working 48 hours straight. Patchy hot water days following.
Day 2 when they gave us our room, manager gave us the wrong room. Instead of the ensuite we booked (and paid more for), we were given one with a bathroom off the landing (so running in bathrobes in front of staff and other guests).

Bedroom and Bathroom had not been cleaned properly and linen/towels were dirty. Hairs in shower, no windows (so smelled musty/moldy), and all light bulbs bar one had blown (apparently the halogens fitted could not be bought locally to replace once blown). Patchy wifi (not a deal breaker for me, but fyi).

Breakfast was simple vegetarian but tasty (rotti with egg and sambols, with toast, jam and tea).

Staff really tried to be helpful, but didn't know how to deal with the issues and kept calling the owner in Colombo.

On initial complaint the owner ‘graciously’ offered to refund the double booked room (the one he had already occupied with other guests) and offered a $20 discount. Seemed like poor compensation so contacted Agoda direct.
After providing photos to Agoda, got a full refund for one of the rooms and the hotel gave us a free dinner (apparently worth $60 for 4 people). Not the only guests to request a refund, heard other guests complaining as they left also.

Overpriced at $80-100/night. At this grade and quality (in Sri Lanka) this should be $60/night max.

Dinner is apparently $15/person (just to put into perspective, a dinner in a local diner will cost less than $4, and even a main at the Grand hotel/Hill Club, an exclusive old members club nearby, is about $8-10).

Nice view and friendly (if hapless) people, but doesn't do anything near enough to justify the (compared to other local hotels) pretty steep price. Worth looking elsewhere.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank amali_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (141)
Traveler rating
Traveler type
Time of year
Language

94 - 100 of 141 reviews

Reviewed August 19, 2013

Amazing p
lace, wonderful hospitality, very clean & comfortable room, awesome bed. One of the best places we stayed in Sri Lanka.If you intend tko visit Nuwara Eliya Villa Acacia is not to be missed...Special thanks to the hotel manager Mohan for his unique attitude & service.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank SButterfly_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013 via mobile

..from South Africa and Armenia.. When we arrived at Guest House we were immediately greeted and asked if we would like tea or coffee. We were then seated in front of a fire place to relaxed... The whole stay we were treated with kindness. Thank you Mohan! Vir my mede Suid Afrikaners hierdie is 'n baie skoon en netjiese plek en die diens was puik!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Tea-an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

We stayed here for only one night, but this was one of the best guest-houses we have visited in Sri Lanka. The house is very new and beautiful. If the clouds disappear the view of the lake is absolutely stunning. The manager Mohan was extremely kind and cooked us a fantastic diner. He is a great guy and made our stay very pleasant. Even when we left the house at 5 in the morning to go to Horton Plains he was upbeat and helpful (with sandwiches). Because this was our honeymoon we got a friendly discount on our diner, but otherwise it might have been quite expensive (10 US dollars pp). Since this guest-house is far up the hill you don't have much choice but to eat in the house. Anyhow, fantastic stay, with only one downside: the shower produced almost no water...

Room Tip: don't stay in the "promo" room :)
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lennart V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Booked because it was new so I reckoned it wouldn't suffer from damp as I had heard many places do. This was true. Location had an amazing view and the place was well equipped with a games room. All very pleasant but lacking any atmosphere and dinner was grossly overpriced,although pretty good.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Even it was only one night, it was so excellent. So fantastic. Mr. Mohan and his staff gave us a wonderful service which we'll remember forever. So generous. We are so over welled by their service. Great place for everyone.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank JanHS_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

We stayed only one night and we arrived very late. But the staff did a tremendous Jobb which made us so happy and over welled. Great staff...who do the best service in the world. And specially the location of the villa is just beautiful. Nice view. Nice food and excellent service. Will recommend to any one who will visit Nuwara Eliya in Sri Lanka.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Cahrles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nuwara Eliya hotels
2.6 mi away
Midky Hotel
Midky Hotel
#12 of 31 in Nuwara Eliya
228 reviews
1.3 mi away
Araliya Green Hills Hotel
Araliya Green Hills Hotel
#4 of 31 in Nuwara Eliya
878 reviews
2.0 mi away
Jetwing St. Andrew’s
Jetwing St. Andrew’s
#5 of 31 in Nuwara Eliya
1,589 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Sanctuary Hills Nuwaraeliya
Sanctuary Hills Nuwaraeliya
#16 of 264 in Nuwara Eliya
47 reviews
1.3 mi away
Villa Cassandra
Villa Cassandra
#6 of 218 in Nuwara Eliya
71 reviews
1.3 mi away
Ferncliff
Ferncliff
#1 of 264 in Nuwara Eliya
251 reviews
Show Prices
Show Prices
Show Prices

Been to Villa Acacia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Villa Acacia

Address: 10 Lady Hortons Walk | Kalukele, Nuwara Eliya 22200, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Hotel Style:
Ranked #22 of 218 Specialty Lodging in Nuwara Eliya
Price Range: $51 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Villa Acacia 3*
Number of rooms: 5
Official Description (provided by the hotel):
This is the place to travel around srilanka ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda and Priceline so you can book your Villa Acacia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing