This was the only slightly disappointing hotel on our tour of Sri Lanka, and even that's relative. The room was excellent (there was a heater, which we needed on a drizzly day at 1800 metres altitude) and the food was OK, although the dinner choice was limited. What lets the place down is the service - it's as if nobody has been to hotel school (whereas at every other hotel we stayed in in Sri Lanka, it was as if they had been on a refresher course last week). However, we're fairly seasoned travellers who are quite used to European "garni" hotels with no service at all, so we're not complaining. We gave the dinner waiter a special tip for trying so hard - I just hope he will get to go to school.
- Official Description (provided by the hotel):
- The Glennfall Reach, a brand new sixteen room property designed with a mix of colonial and modern architecture boasting timber floors, king size beds and warm down comforters is located in the heart of Nuwara Eliya with a magnificent view of the highest peak of Sri Lanka “Pidurutalagala” and the namesake waterfall of Glennfall falling from the heights of Single tree hill, boasts of the finest temperate climate accommodation with warm cozy rooms, & warm supper served by friendly staff in a cozy basement restaurant. ... more less
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