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“Travellers Beware!”

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Heaven Seven Hotel Nuwara Eliya
Ranked #13 of 29 Hotels in Nuwara Eliya
Robertsbridge, United Kingdom
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Travellers Beware!”
Reviewed December 22, 2013

Major problems here first there was no hot water and we had to change rooms and secondly the western menu needs to be seriously reviewed as most of the other guests were French, which is usually a good sign. We actually looked to take dinner elsewhere but there were not many alternatives. We complained directly to our tour company and the manager was very apologetic . It remains to see if the quality can be made more appetising for foreign guests. Please remember this location is at 2000m or 7000ft and take warmer clothing if you are travelling in the winter months

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tankengine47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
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    97
    37
    28
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Colombo, Sri Lanka
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 16, 2013

Beautiful property with excellent service.
Staff are kind and very helpful.
Excellent to stay being the property is right inside the heart of the city.
The view from the balcony was breath taking- so fresh it was indeed rejuvenating sought.
Room service was good was well to have nice tea every morning.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Girish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterhead, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 5, 2013

This is the worst hotel we have ever stayed at. It is listed as 3star not true it is barely a 1star. The food offered was terrible and the staff very badly trained and surly. It was not a happy experience. Please take care if you are touring in Sri Lanka and get offered this hotel by your tour company.

Room Tip: Do not go to this hotel
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank duncan_elizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nuwara Eliya hotels

Toronto, Canada
Level 5 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 28, 2013

Stayed one night at the hotel, but it was absolutely perfect. The hotel, the rooms, and all areas makes you think that your are staying in a Swiss hotel somewhere in the Alps. Everything looks new, and spotlessly clean. The entire atmosphere is great. See it yourself on the photos. Breathtaking view from the balcony. As for dinner the food was very delicious. Regarding breakfast, it was okay for a limited continental breakfast, but I would expect more variety and food as well. Also it is a bit sad the hotel does not have liquor licence. For that perfect four-course dinner it would had been nice to have a bottle of red wine. Nevertheless since the overall impression was so great we could care less about breakfast and alcohol. I would definately stay there again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speedingkoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 6, 2013

This was the second stop of my honeymoon and this was by far the second best part of my vacation, the best being Mirissa. My wife considers this the best part of her travel. This is a very well built hotel but with a few shortcomings. The price we were offered was lower than what most others were charging. So the rooms with the balcony facing the main entrance are great! You have views of the mountains and fields and sweeping misty changing clouds. Excellent! Cant say much about the others though. The rooms is cozy, could have sacrificed a bit of the humongous bathroom to make it a bit bigger. They do not have inroom heating but will give you a heater on request. Do not keep your hopes high, this is a fairly small handheld thing but serves well. The nights are cold and the room does stay warm, I did not hear much of the wind like a few others mentioned. But what I did have a complain about was the intermittent hot water supply. It will just shutoff and you then are shocked by this blast of cold water. The food was fine, good breakfast, we only had dinner one time, very little variety, but well there are few other options around. I would recommend this place if you get a good deal.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank shri_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 7, 2013

Stay was pleasant, however the hotel needs to improve on the variety & quality of food available for breakfast. Room service is good albeit a little slow, but that somehow adds to the laidback culture of the town.
Rooms were neat & clean, nothing to write home about.

Room Tip: Ask for rooms on the upper level.
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  • Stayed June 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank sushant_bhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2013

Apple Holidays booked this hotel for me and I was terrified after seeing the room.Internet does not work in the rooms.They switch the wireless off at 10pm which is unbearable.Blocked view from all rooms. They charged me for a 3 star and offered this 1-2 star hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uaeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heaven Seven Hotel Nuwara Eliya

Property: Heaven Seven Hotel Nuwara Eliya
Address: No 24 A, Haddon Hill Road, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #13 of 29 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heaven Seven Hotel Nuwara Eliya 3*
Number of rooms: 23
Official Description (provided by the hotel):
Surrounded by lush greenery, Heaven Seven Hotels is located in the peaceful Nuwara Eliya. Free WiFi is available at all areas and guestrooms come fitted with a private balcony. The accommodation is located 1.6 km away from both Nuwara Eliya Golf Club and Royal Colombo Golf Club. Enjoying panoramic mountain views, all the rooms feature a flat-screen TV, a dining area including an oven and a dishwasher. There is also a private outdoor terrace and an attached bathroom. Guests can utilize the free motorbike rentals and free parking facilities. The friendly staff at Heaven Seven Hotels can arrange for various activities including horse-riding, cycling and hiking. Other facilities include car rentals and barbecue facilities. Traditional Sri Lankan-style meals can be enjoyed at the on-site restaurant. Room service is available and packed lunches can be arranged. ... more   less 
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