2 Nights in early October with my Dad.
When an owner of a place justifies the cost of his place by saying things like - 'There was a table, the table had a lamp, there were 2 chairs etc etc', you know the place can't be that great! Unfortunately I hadn't read all the reviews.
I'll start by saying - When on a trip, avoid checking into more than 3 hotels during the course of the trip. Why? Because one bad experience will ruin the whole trip for you. I always try to follow this and so instead of staying one day at Kandy and one day at Nuwara Eliya - I did a quick pit-stop at Kandy and chose to spend 2 days at MountView in Nuwara Eliya. Why? Because of its splendid Trip Advisor rating.
The experience began when we were driving to Kandy. I called in to inform Kasun (the owner) that we'll be slightly late and that it will be great if he could sort driver's accommodation for us. His reply to this was - whether you've booked directly or via Agoda? So I guess they (and many other hotels) have this No-Driver's-Accommodation policy for people who book on Agoda. Then he took 15 minutes to confirm that I actually had a booking - with me saying the booking number nearly 20 times. And I don't have an accent. I'm an Indian. Sri Lankans usually get what Indians are saying instantly.
Then the experience really started.. Google Maps showed us the wrong MountView cottage. We over shot the real place. Ok - our fault. We called them and on the 5th call they actually bothered to take our call. They gave us some directions and said reach so-and-so place and call us. We reached the place and called them. No response. We asked around for MountView and absolutely no one had heard of MountView. Not even people who had shops 100 metres near their cottage. On the 9th call Kasun's wife finally answered the phone. Trust their cockiness - "Don't you have Google Maps" is what they said to me. Then they resorted to making excuses like - we were on the phone, we were serving our guests - excuses which kept changing.
The room was small. Nothing great. Lacked a cupboard - but our dear owner has already highlighted the table, table cloth, table lamp and all the other things the room offered in a comment to a review before. The view? Well there was no view (at least in our room) - And I'm attaching pics too. I think there is only one room at MountView which has any sort of a view.
The food - This is when it all went horribly wrong. They didn't have 90% of things on the menu card. No beef, no fish, no mutton. The only thing they had was chicken. Ordered for grilled chicken and I was served 2 small dry and burnt pieces of chicken. I had no clue on what to eat the rice with! (Pic attached). I love food. Grilled chicken is never usually served with rice and if it is, the chicken usually has some sauce - some sauce to eat the rice with. When I suggested this point to them, the reply was - Only Indians have a problem with this food. 150 people have ordered for this dish and no one has ever had a problem with it! Then Kasun (the owner) goes on to say - If you have so many problems with my hotel - you can leave it.
Woah! Who ever says that to a guest?!
Then our driver was treated shabbily. He was asked to figure out his own stay in the middle of the night. A reasonably cold night.
As expected, we were awake at 5 because of the prayer chants from a monastery near by. It's a great alarm clock if you want to be up at 5, if not - you should get some ear plugs. The next day we avoided staying or eating at the hotel. We prefered being outside and explored Horton Plains and the rest of Nuwara Eliya.
- Official Description (provided by the hotel):
- Warmly welcome to mount view Hotel. We are proud to say our hotel is located in the border of highest mountain in Sri Lanka. Nuwara-Eliya is more about cooler climate relaxing getaway from the busy hectic hotter Colombo life or any other busy life Sri Lanka cities. Specially things to see: beautiful greenery hills, fresh vegetable farms, dairy farms, delicious fruits and beautiful flowers, most of tea plantations. You can choose best of the hotel accommodations and cuisines, and many detours to find some history. Enjoy and relax panoramic view of hill country valuables. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, getaroom.com, Hotwire and Agoda so you can book your Mount View Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mountview Cottage Hotel Nuwara Eliya