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“if you don't want to get cheated, don't do any business with them...” 1 of 5 bubbles
Review of Single Tree Hotel

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Single Tree Hotel
Ranked #120 of 216 Nuwara Eliya B&B and Inns
Lucerne, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“if you don't want to get cheated, don't do any business with them...”
1 of 5 bubbles Reviewed February 2, 2013

to be fair i have to say first that we didn't stay at the hotel. we took a tour with them, which was enough to get a sample of their attitude. the deal was to get a jeep for two people to the horton plains for 3500 rs or for 1000rs a person if there are more people, which is fair enough. we ended up being a group of 6 people, which was already a good deal for the guest house since they got 6000rs for the jeep. the first bummer was that we got an unconfortable jeep instead of a van like everybody else.
the entrance fee for the national park is a mix of group and individual fees, so the more people you are in a group the cheaper it gets for one person. the driver asked each one of us for the money and went to buy the ticket. after the hike in the park i asked the driver for the ticket. he started to act a bit strange and nervous and "forgot" about the request. we thought that this was a bit suspicious, so we kept insisting. basically he never ended up showing us our ticket, having different excuses. since he had tons of other receipts in his pockets the fact that he had to hand over the ticket at the entrance for sure wasn't true. eventually he gave us some other four day old ticket of a group of 2. based on the prices on the ticket we calculated the cost for our group, which was 200rs less a person (1200 in total) than the driver had asked us for. instead of admitting the mistake the driver just stopped talking to us. imagine if he does that every day!
when we arrived back at the guest house we told the staff there, but instead of just blaming the driver to keep their reputation clean they insantly started to make up excuses (different $-rate, that we got a cheaper price because they called ahead, blablabla...). after insisting they suggested to give us part of the money back.... of course we kept insisting until they gave us the whole 200/person, while doing that the guy at the guest house was having a bad mouth.... excuse me sir, who tried to cheat, you or us????
a lot of fuss for little money, but it's just not right and i hope they stop things like that. it really seems like beeing mentioned in the newest lonely planet issue has really spoilt their attitude.
it just seems even worse since the had already made a good deal and were still greedy to squeeze more money out of the tourists....
my advice: just stay away of this place!

Stayed January 2013, traveled as a couple
Helpful?
1 Thank sandra m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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London
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed January 31, 2013

I felt this hotel had much potential and could be a really nice little place when full. however, I think they take advantage of the fact that they are mentioned in a certain book and capitalise on it. Breakfast was included when negotiated, but still expensive... others got better deals than me - so you have been warned. Despite this, staff and manager were very helpful.

  • Stayed January 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ht23London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

We stayed at Single Tree Hotel for 3 nights. The room was clean (ask for ones without carpet, but tiling), wifi was working throughout the hotel. An extra bedsheet and blanket as well as toilet paper was handed out on request. One of the blankets was a bit smelly. Otherwise everything was ok.
The staff organed a tour to Horton Plains, another day tour to botanical garden and tea factory and the transport to Tissa. Prices were fair.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mika_1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 10, 2013

Our room was very cold and the bathroom did not feel cleaned properly. Quite wore down place. Breakfast was OK, you can pre-order rotti which was a plus. I have not stayed at any other location in Nuwara Eliya so I cannot judge the standard, but this place felt like no one really "took care of it".

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nuwara Eliya hotels

Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 13, 2012

We stayed there for 2 nights, 4500 rupee inkl. breakfast. The staff was very helpfull with arranging tours. We got a lovely guide and had a wonderfull day. The place is clean and the food is good. Perfect location a little out of town but tuktuks are easy to catch and cheap.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank alex p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed December 2, 2012

This place needs a lot of work. It's lacking love and could be so much nicer for a lick of paint and some new sheets. The worst place we stayed in our two week trip to Sri Lanka and I would not recommend it as an option. There are many other places in town that I am sure would be much nicer for the same price.

  • Stayed September 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kate14478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 14, 2012

Dodgy!!, When I rung them from Kandy I was quoted 7000 Rupee for a room!!! and they persisted with the price when I asked again (this was October hardly high season). I then queried this with my Kandy guest house owner who rung them on a different phone and got it down to 4500 Rupee (wow). Once there it may of been half full at best.

For my stay the weather was terrible non-stop heavy rain and poor/zero visibility but they still tried on/insisted everyday that I should take up the Horton Plain / End of World Tour!! even though I would clearly see nothing!!

The room i ended up with was clean though as opposed to the other reviews and the shower worked. No rats or bugs spotted. The other areas i could see seemed ok.

Very expensive even the taxi ride back to the train station was more than one of the touts tried to charge me.

Stayed October 2012, traveled solo
Helpful?
Thank Turin74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Single Tree Hotel

Property: Single Tree Hotel
Address: 1/8 Haddon Hill Road, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Hotel Style:
Ranked #120 of 216 B&Bs / Inns in Nuwara Eliya
Price Range (Based on Average Rates): $
Hotel Class:1 star — Single Tree Hotel 1*
Number of rooms: 6
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