The Grosvenor offers a great colonial atmosphere, reminding you of past glory. Similar to that is the hotel. While having a very majestic architecture, the rooms are not so bright, windows can be cracked and damp. There were no towels at first and the ones we were brought had a bad smell.
Nuwara Elia has a rather cool climate and hence, one should bring some jumpers. In consequence that, it was very cold in the hotel during the night.
The pre-ordered dinner was not really recommendable.
While the staff is friendly and helpfull, the quality of the service is not up to Sri Lanka-Standards. Judging from the stay, a new management could bring glory to this place.
You do not get harmed when staying there but you are not sad either when leaving.