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“Beautiful place” 5 of 5 bubbles
Review of Jetwing Warwick Gardens

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Jetwing Warwick Gardens
Certificate of Excellence
London, UK
Level Contributor
118 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Beautiful place”
5 of 5 bubbles Reviewed April 8, 2013

I have read many of the reviews and have nothing to add. This place is so lovely and peaceful The staff was so friendly, the food delicious, and the gardens magnificent. We stayed for 2 night but could happily have settled down for a week. The road to Warwick Gardens was no problem - brought a bit of excitement to a long and dreary days drive.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cobweblondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this review, July 9, 2013
Dear Guest,

Thank you for taking your precious time to post a wonderful review on Trip Advisor. All of us at Jetwing Warwick Gardens are happy, that we have reached your expectations.

We hope to serve you soon in the near future.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
    179
    43
    20
    9
    6
See reviews for
55
162
4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Colombo, Sri Lanka
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 3, 2013

This Boutique hotel owned and managed by Jetwing is a place you will not regret visiting and staying. The Rooms and facilities are just fantastic. The care you get is unbelievable, Mr. Faris and his team will do everything possible to make your stay memorable. Saman and Wije are fantastic and they look after you so well,Their caring ways made all the difference for us to enjoy every moment at Warwick Gardens. The Chef produces some fantastic cusine. The House keeper does her part very well. We will definitely return. I have been telling my friends about this new find.
Congratulations Mr. Hiran Cooray.
Best regards

Sunil Hettiarachchi

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SunilH_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this review, July 9, 2013
Dear Guest,

I would like to thank you for your heartfelt remarks with regard to your stay at Jetwing Warwick Gardens. It is an absolute pleasure to read your review and the positive comments have already been passed down to Saman, Wije and the team.

Once again thanking you and waiting to serve you soon in the near future.

Sincerely,

Upul Leukebandara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed April 2, 2013

The remote setting was isolated and offered no easy access anywhere once deposited in this tea estate valley the rooms had no heat and an erratic hot water system. Both rooms we tried had malfunctioning toilets. The downstairs room had no privacy so while we were isolated we had to keep the curtains drawn and listen to the sound of people walking and talking outside our room. This in a scenic rural valley was cruel
There are no listed prices and one assumed that the group dinner, arranged seating, no menu, was included in the bill. Not so
The linens are not 5 star quality, nor is anything else about the place, but it is close. If the weather had been nicer we might have felt better about the place, but not at for the prices charged
Checkout time , when people with adding machines and poor language skills and little manners came out of nowhere to create bills
If the other guests are fun then the experience could be special but otherwise you are trapped

Room Tip: Don't take the,downstairs room
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank alice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Breathtaking location away from the hustle and bustle. Getting to the cottage was an adrenaline rush. From arrival, we were treated like royalty with personalized service from the cottage butler. The food was wonderful and we loved the fact that dinner was had with all the hotel guests. We met some great people.

Would highly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakewell, United Kingdom
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed March 28, 2013

Warwick Gardens is an interesting house, standing in pleasant gardens all set in a beautiful location. We stayed in the Master suite, at the front of the house this is a good sized well-appointed room taking full advantage of the magnificent views down the valley below.
The building interior has a very tired rather than period feel, and refurbishment seems to have been driven by budget rather than quality. There are four nice benches in the garden, but with only one set of cushions so relaxing can be somewhat uncomfortable.
Meals were no more than average and getting a drink could be a slow job waiting for some anonymous gentleman with the keys, presumably the same individual who locks away in cabinets all the books and magazines in the “library”, and certainly the man who demanded to see our travel voucher when we were leaving!
We moved here after three nights at Jetwing Vil Uyana and find it difficult to believe how these two hotels could possibly be operated by the same company. The manager referred to in other Warwick reviews was not in and evidence, and with the exception of Vijay there was none of the service ethos we found at Vil Uyana. This property has enormous potential, but Jetwing really need to get a grip on things.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PeakTravellers12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leigh-on-Sea, Essex
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 24, 2013

On our way to The Warwick Gardens we were told that our rooms were not available as there had been a mix-up at Head Office. We booked this hotel about nine months previously. We refused to go to an alternative hotel and eventually we were given two rooms. We were up-graded to a very nice room but then were asked to move rooms for our third night. The food was very nice but eating together with the other guests in the dining room which was in semi-darkness was a bit like a 'murder/mystery evening. Breakfast was the best, and the staff were eager to please. Take some warm clothing as it is a bit cooler in the mornings and evenings. If you are going to this area by train take some pens for the children who come and wave to you on the train. They ask for pens or sweets.

Room Tip: We spent two nights in the 'Secret Room' which was very nice then one night in a room on the...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rosyglow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed March 23, 2013

Well... maybe this could be a good hotel many years ago. Not anymore. No internet... to me, that is a deal breaker. Food was horrible. Just a big communal table. Cold room. Small bed.

Ok, the place is very beautiful... but that was not enough. Go to Tea Trails, a really good hotel, and you will find a top notch place. We did it.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marcos_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jetwing Warwick Gardens

Property: Jetwing Warwick Gardens
Address: Ambewella, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Beverage Selection Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 166 Specialty Lodging in Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jetwing Warwick Gardens 4.5*
Number of rooms: 5
Official Description (provided by the hotel):
A restored colonial tea planter's bungalow set amidst verdant hillside scenery, Jetwing Warwick Gardens is the ideal getaway from life's tribulations. Consisting of a range of exquisitely designed rooms, this stay allows one to experience the enchantment of historic elegance and glory surrounded by nature's perfection. ... more   less 
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Also Known As:
Jetwing Warwick Gardens Hotel Nuwara Eliya

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