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“What a wonderful surprise”

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Jetwing Warwick Gardens
Certificate of Excellence
Reviewed July 23, 2011

St Andrews was full and so they suggest we stay here. What a wonderful surprise.

Notwithstanding the road leading up to it does seem a bit treacherous, wow what a lovely experience. Edmond explained that the road was originally built for access by horseback or by horse e drawn carriage.

The house has been lovingly renovated to represent a quintessentially “English man’s” home. The attention to detail is amazing. The 35 acre tea estate was bought by Jetwings and is being slowly restored. So, you get to experience not just the boutique hotel/ house but the whole estate. You experience the quiet and the solitude.
You can imagine the life of the Scottish Superintendent who would have lived there and live the romantic fantasy of the Raj. What with the Russian’s occupying the secret room & the Arab family the room opposite you expect Poirot to turn up any time to explain who dunnit from one of Agatha Christie’s latest novels!

Because of what we imagined about the road we were reluctant to venture back into Nuwara Eliya during our stay there. Hence, I missed out on the intended game of golf. However, this forced us to go for walks in the hills, inhale the eucalyptus along the drive way and enjoy the views and the waterfalls.

The comments in the guest book gives you a strange connection with people from all over the globe with a similar sense of adventure and holiday experience.

I can only reiterate what has been written in earlier reviews that the staff make this special; from the warm welcome to the moment you leave. I can assure you that the food tastes much better as it is grown on the estate including their very own Warwick tea & coffee. We are all used to being served at a restaurant but being served a three course meal to a personal menu in “your own” dining room is kind of special.

This place gave a whole new twist to our Sri Lankan holiday.

Room Tip: Ask for the White Room
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  • Stayed: July 2011, traveled with family
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2  Thank Jeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 - 239 of 284 reviews

Reviewed May 22, 2011

It has been a while that I visited this beautiful place, but I still have very fond memories of my stay at the Warwick Garden. The residence is very authentic: an impressive bungalow with antique interior, without looking old-fashioned or cliché.
The hospitality of the personnel made me feel more than welcome, it felt like we were part of a very swell, open-minded family. A big relief compared to the other places were we used to stay, where the hospitality and humbleness of the people seemed too artificial and third-worldly.
The meals we got over there were truly delicious: lots of the ingredients are fresh and homegrown, it gave us another different taste of the Sri Lankian cuisine.
Most impressive of all was the environment. The teagardens and the view from the hills: I've been such overwhelmed by nature than at the Warwick Gardens. If there's a paradise, than it's pretty similiar to this place.
Altough the place is very remote from everything and it was very hard to get there (well, adventurous at least), I highly recommend this place who wants to taste a different side of Sri Lanka then Colombo or the touristic beaches. Value for money, most definitely.

  • Stayed: June 2010
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1  Thank renihilation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2011

In the poor weather, the welcome we received at Warwick Gardens from Faris and Desmond and staff was a delight...especially when the wood fires were lit in the sitting room and our bedroom!

We found all staff charming and helpful; Faris sat and chatted to us about local sights to visit, the tea factory process and his work in the estate growing tea and coffee etc, Desmond took us for a walk around the garden, and the young waiter (whose name I forget) explained cookery ingredients, Sri Lankan recipes and his love of cocnut roti! The quality of food was excellent.

A lovely place!

  • Stayed: February 2011, traveled as a couple
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Thank traveldog2748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2011

Getting to this hotel from Nuwara Eliya should be straightforward, but took 90 minutes each way. The reason is that the main road from Nuwara Eliya is being totally rebuilt with one way traffic and traffic lights for the whole 12km. We understand this will continue throughout 2011 until the road works are completed in 2012. However after leaving the roadworks, the road becomes positively dangerous. The last 2-3 km are on a very narrow track round a mountain with a shear drop on one side and no safety barriers. Not only was my wife very nervous but so was our driver, who has said he will refuse to take clients here again until the access road is improved and made safer.

However the hotel itself is nicely appointed and our bedroom was beautifully furnished. Service was good and walks nearby are wonderful, particularly chatting with the children on their way to school. Whilst the walks are very picturesque, it would be nice if the hotel had some printed walks to give to clients.

The main disappointment with the hotel was the food. At dinner there was no Sri Lankan food and the western food was overcooked and served cold. Furthermore the portions were tiny. Fruit salad was 4 small squares of fruit. Other hotels provide 5-6 large peces of fruit or even whole fruits. The food at best could be described as poor.

  • Stayed: February 2011, traveled as a couple
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1  Thank Eurogolferoxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2011

We had two nights here in the rain of January 2011. The welcome was good and the upstairs room- you disappear behind the tapestry to find it!- was very good. The views would have been lovely if the cloud hadn't obscured them. Faris, the manager, was very nice but seems to be busy running a tea estate as well, so it's not clear who is in charge when he's not there, and Robert was off on his honeymoon... We had a day at Horton Plains, leaving at 6am (they'd forgotten to make the tea for us) and getting back at 2pm. The packed lunch was rather feeble as reported elsewhere. When we got back nobody had made up our room. Why? Because we'd taken the key with us, there being no-one to give it to at 6am, and they didn't have another one! Food was good, but not very hot; there were only five people to serve, how difficult should that be? Maps showing where you could go to walk would have been nice, but there was nothing written down, no menu or drinks prices. Hard to believe it's run by Jetwing if you've just come from Vil Uyana in Sigiriya.

  • Stayed: January 2011, traveled as a couple
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1  Thank AlpineMan59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2011

The only drawback is that this property is located quite far from most points of interest, but this isolation also makes it great because once you get there all you do is relax. Lots of nature trails, tea trails, fruit orchards and amazing vegetable gardens.

Our kids had a blast playing in the large lawns (yes, multiple), getting muddy and dirty in the gardens and going for many, many walks and spotting porcupines, birds, butterflies etc.,

The property has four or five rooms, and the full bungalow was occupied on one f the 3 nights we stayed there. This made it a little awkward at mealtimes because you had to share the large dining table with strangers, though not a major issue it could get tricky if you had noisy kids like we did. There is a smaller dining room and on request we were moved there (mostly in consideration of the other guests).

If all guests decide to stay indoors at the same time, it may get a little cozy but that never happened during our stay,

Other than this being an amazing property with fantastic views, what made it truly special was the staff, everyone from the chef to the room attendant went out of their way to make sure we had a great time. The chef always had personalized menus for us with most of the ingredients being sourced from the bungalow garden,The staff in general were superb.

They also have a great library with old Sri Lankan literature.

Amazing food, superb service and a very unique experience.

  • Stayed: November 2010, traveled with family
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Thank LocalMachang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2010

We stayed at the Warwick Gardens 2 nights as a base to visit Nuwara Eliya and the tea plantations. If you come from Kandy, you pass through Nuwara Eliya and then drive another 45 minutes to reach the hotel which sits in the middle of an isolated valley. If you are looking to stay put and relax for a couple of days in cool weather, it is a perfect place. If, like us you have come to visit Nuwara Eliya you have to factor in a lot of transfer time on very very poor roads.
The rooms are large, albeit a little austere. The hotel grounds are very nice and well maintained, they also grow their own vegetables. The food, however, is totally uninspiring considering that you are in Sri Lanka, it is served in a dark and gloomy dining room at a large table with other guests all whispering as if afraid to disturb the silence that reigns.

  • Stayed: August 2010, traveled as a couple
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4  Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jetwing Warwick Gardens

Address: Ambewella, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Beverage Selection Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 224 Specialty Lodging in Nuwara Eliya
Price Range: $190 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jetwing Warwick Gardens 5*
Number of rooms: 5
Official Description (provided by the hotel):
A restored colonial tea planter's bungalow set amidst verdant hillside scenery, Jetwing Warwick Gardens is the ideal getaway from life's tribulations. Consisting of a range of exquisitely designed rooms, this stay allows one to experience the enchantment of historic elegance and glory surrounded by nature's perfection. ... more   less 
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Also Known As:
Jetwing Warwick Gardens Hotel Nuwara Eliya

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