I have stayed here on a number of occasions over the years and always found it comfortable and friendly. Not this time though. They said they were under new management. Well in that case, it is of very poor quality.
We are a group of 5, two couples and a single. We wanted to check out our rooms and bathrooms before a meal, and one of my friends who was German went to the bathroom to have a look around. When she noticed that the shower was faulty she told management about it. They accused her of breaking it. We had not been there for more than 10 minutes - there was no time to have a shower after bringing our luggage in. We were so disappointed by their confrontational attitude that we all just left.
Such a shame because previously, we've had such good service.
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- Also Known As:
- Rising Lion Hotel Nuwara Eliya