We paid Rs.30, 000 to the Silver falls hotel's bungalow (known as waterfall bungalow) facility to accommodate 14pax (10 Adults + 4 kids). The bungalow was advertised via Lanka Holidays website with pictures, looked satisfactory (this is adjoining the hotel – same management). We called the manager many times (3-4 days) prior to booking to confirm, and make necessary arrangements as he insisted, we settled the full payment before 3 days i.e. before leaving Colombo. We clearly informed the Manager the packs count and stressed that if the path to the bungalow was safe and friendly for senior citizens, because our mom (70+) was suffering from the aftermath of an accident and finds it difficult to walk on unlevelled and steep tracks. Not only the manager ensured the path was good, he also said it’s the only bungalow in nuwara eliya opposite a waterfall and bragged.
With all great hopes we reached the bungalow at 4.00pm. We reached late and tired due to mismanaged traffic jam caused by road closures (seasonal races), and to add to that the hotel/bungalow manager was not being helpful guiding us on the detour with his blunt and rude answers. We are positive he knew about this all along. Ones we reached there, we realized we can’t drive our van up the steep road (30-50mtrs) to the bungalow from the main road, mom walking up was not an option either. So we hired a tuk tuk to transport my elderly mother along with the bags from the main road to the bungalow entrance and got her to slowly climb many steep stairs which are not friendly for senior citizens. The bungalow management and maintenance was shocking - unfriendly (there was no one to welcome us nor was there a welcome drink or a cup of tea), ,unsafe (there were no bolts for the doors and quite open for an outsider to see inside), unhygienic with below average facilities (e.g. no cutlery, no fridge, no gas cooker, broken pantries, broken door locks, loose electrical wires and sockets, useless lighting, dirty carpets and broken ceiling - (please see the images uploaded by me to get an idea). there were no Cooks nor proper facilities for us to cook, which means we are left with the option to order from hotel and for that they charge heftily. Shockingly we found only 4 bedrooms (sheets and pillows stained) - We had beds to accommodate only 6 people contrary to what was promised to accommodate 14 packs. We then had to cramp in to just spend the rest of the day and leave ASAP. The children's room had 1 broken bunk bed which is completely unsafe for children. The 2 bathrooms for the entire bungalow were worse, had a strong stench and the taps were broken. The manager did not speak with us till 8pm although we insisted to speak with him many times so we can resolve this amicably - they refused to refund, we were also told the owner has no time to speak with us. We left early morning at 7am to another bungalow after writing a letter to the management in vain. And last but not the least you won’t have a privacy as anyone and everyone walks in, on their free will through the kitchen doors.
This was the worst bungalow we had ever been to and we were cheated with lies and deception.
Please don’t go to this place ever. We are planning to lodge a complaint to the consumer authorities.
- Official Description (provided by the hotel):
- Hotel Silver Falls is located in the most picturesque part of Nuwara Eliya overlooking a natural waterfall. Located on the main Colombo - Nuwara Eliya Road, it is just 2 Kilometers from Nuwara Eliya Race Course. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your Hotel Silver Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.