We picked this hotel ourselves becasue of the positive comments about the waterfall view, and regreted at the minute we entered the room. Luckily, our travel agent and the driver guide assisted us to change to their originally suggested hotel after the first night (we supposed to stay here for 4 nights)...
Firstly, the hotel location is not really great, it's not near town, there's nothing next door. The view of the waterfall is not that attractive from the room or the podium garden, may be it's not the rainny season, you have to stand at the edge of the small balcony in order to see it!! The place is always cloudy, totally fit in the location of the hotel- Windy Corner. The room was cosy with a small heater, but quite dark as it was only lit through the tiny balcony door. The unacceptable part happened after about 10pm, when we are ready to go to bed, as every time the wind blows, the lose roof metal sheets kept producing the big "bang bang" sound right above us... we complained that we could not sleep because of the noise, but the reception seems did not understand and there was no follow up. We complained again at 2am and have to show the reception staff about the situtation; he finally understood, but kind of expected the condition, so we were very angry. We was so tired but managed to change to a room with no balcony, the sound was less disturbing. We only had 3.5 hours sleep that night, and our driver guide also complained that he could not sleep as there was no heater in his room.
Luckily, we managed to change to a popular hotel (see my another review) in town for the remaining 3 nights for the same price, which was a great relief. Avoid this hotel at any cost...
- Official Description (provided by the hotel):
- Hotel Silver Falls is located in the most picturesque part of Nuwara Eliya overlooking a natural waterfall. Located on the main Colombo - Nuwara Eliya Road, it is just 2 Kilometers from Nuwara Eliya Race Course. ... more less
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