One of the best hotel which I have went in my life and it’s an amazing place to enjoy with your friends. Unlimited beverages, unlimited food and excellent service from the staff as well. Highly recommended hotel for your next holiday in Sri Lanka. (Hopefully if the COVID situation is over )
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We, a group of friends stayed at the hotel. Poolside bar was pretty decent and there were plenty of local guests. There was a good variety of food and it was delicious. At night there was a musical show with a live band and the crowd enjoyed it to the fullest. Rooms were spacious and comfortable and the overall experience was quite good.
We had 160 PAX office trip at RIU. Sisitha Sales Manager given us fullest support. We had team building outdoor training at their premises in morning. At the evening we had a office function with Indian chairman on Zoom. Internet connection, projector
and other equipment needed for function was really well provide by the hotel. Unlimited food & unlimited liquor increased our fun. Next day morning we had great time in the pool with pool bar. They have planned very well. Thanks for Sisitha and IT director in RIU.
I had a wonderful time at Hotel Rui with my Old school Mates.
The Hotel staff was exceptionally Hospitable. including the General Manager.
All the health and safety measures were in place.
The verity of food is rally nice. Would have enjoyed more of Sri Lankan Cuisine
We really enjoyed the evening musical entertainment by the pool side
Would highly recommend and would love to visit again
Dr Chula Goonesinghe - Sri Lanka
Excellent Service
we were at RIU 12th & 13th Sept.
Hotel was packed with many guests and having a large number of local guests inhouse must comment about few things by being specialy a hotelir by proffesion .
* we came late in hours but the FO team was very informative and humble to offer Lunch in following day though we did not wantd to. thrs a foreign lady as always very accomadative and helpful .
* The energy and quick service of Bar staff irrespective of how busy they are with many requests . superb .
* the F&B staff of the main restaurant . superb. my main concern is their attention . specialy for table clearence and cleaning. very attentive and polite .
* Good spread of BF Buffet . and kitchen team was assured they serve what ever u want in line with covid guidelines.
* My key card was not working , and FO guy came but he even cud not open the door with the Master card. finally engineering team came and open the sliding window from outside and open the door. matter seems due to battery dead or drrizle watter absorb in the door lock. but team handle the matter attentively
the only process deviation is i have collected my hang luggage by my self walking in to the place , identifing on my own. guy who was thr really busy and release the luggage with no question . thrs a Tag pasted marked nothing. this is a bit RISK as if i mistakenly collected someone else luggage . but i understand the work load of 700+ guest arrival . find a way of improve .
also need proper alert sinage for elevators as it cud overloaded
overall in a massive crowd with 700+ guest , specially being locals team was doing a great job. the only concern is adhering to the the COVID 19 Guidelines . (Ex Social Distancing ect. ..) need to find a way forward with such inventory hotel.
Better fix more and more attention Notice and precaution signage to alert people on COVID Safety.
weldone team.
Beautiful hotel Riu ahungalla we stayed one night room number 5070 feel so comfortable lovely '''staff.. special thanks to chaminda from room service. and gayan from buffet rest. Sure we ll came back we recommend this best experience ever had thank you ❤
