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“Good Facility - Poor Location Expect Road Work Soon”
3 of 5 bubbles Review of Alpa City Suites

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Alpa City Suites
Ranked #1 of 13 Hotels in Mandaue
Manila, Philippines
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Good Facility - Poor Location Expect Road Work Soon”
3 of 5 bubbles Reviewed November 14, 2013

Note that the street in front of the hotel will be torn up in the next week, making the area very muddy for the next...If you are driving suggest contact the hotel to ensure the parking ramp is not blocked.

Some items on their web site are not accurate:
- No extra charge or a deposit for WiFi
- Credit Cards are not charged on check-in, only authorized.

This is a very complete hotel.
- excellent staff. A problem with my water heater was fixed very quickly
- Fine, large room with nice furniture
- Very clean floors
- Fairly Quiet
- Free breakfast is better than expected
- Very big bed
- Small kitchenette with microwave, large fridge, sink
- Air con adequate and quiet
- Two large mirrors are appreciated
- Close to major malls: 60-80p taxi ride
- Very nice restaurant
- BBQ grill restaurant next door
- Flat screen tv with several movie, sports and news channels
- Best room rate is available booking online with the hotel web site.
- Wireless WiFi Internet router available at no extra charge, also direct Ethernet LAN connection.
- 10th floor conference rooms have an open air balcony, a good place to grab a smoke.

Some negatives:
- Internet a bit slow, not sure if this may be a result of the recent earthquake
- Water pressure not terribly strong
- Demand water heater not particularly hot
- Street in front of the hotel is very crowded and often chaotic when there is no traffic enforcer
- Not really much near here worth walking to. If you walk several blocks towards Ayala you will find a 7-11 and some nicer restaurants
- Streets here are in rough condition. You may be standing in mud etc waiting for a taxi
- There is work installing a drain pipe along the street. In the next week the street in front of the hotel will be torn up with this work. After they are finished, there will be mud left over until it is repaved

Room Tip: Rooms x01 to x10 will be most quiet. Rooms x15 and x16 will be noisy as they are next to the street.
See more room tips
  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamboME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpa City S, Director of Sales at Alpa City Suites, responded to this review, November 17, 2013
Hi! Thank you so much for your comments. The city government is currently working on the drainage system in the area. Thus, the roadwork. This is great to ensure that the main street in front of our hotel will not have flooding problems in the future vis a vis other areas in the city which, I may say, are really prone to flooding. We do not anticipate a lot of rain prior to the completion of the roadwork along with the clean up so it being muddy should not be a concern.

Again, thanks for sharing your experience. We really appreciate it.

Warm Regards,

Anna Galicia
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
    96
    103
    35
    11
    5
See reviews for
28
96
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Gouda
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

Service was excellent, rooms are spotlessly clean, all up to European standard and yet at great rates. Yes you can spend hundreds more and stay at a resort hotel, but it's a much better idea to stay here and just book a day at a beach resort when you feel like catching some waves and sun. Breakfast buffet is free, extensive and varied, with a distinct asian touch. But you will not need to miss scrambled eggs or omelet (made to order), toast, cereal and the like. Truly value for money, will stay here again.

Room Tip: As Cebu/Mandaue are busy cities, higher floors are recommended as they are farther from the street n...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tackholland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 5, 2013 via mobile

I stayed in Alpa for 2 nights for a business trip in Cebu. The staff of the hotel are friendly and helpful. The rooms are clean and well-maintained. Breakfast is very filling, if you take your brekkie late in the morning, you won't have to eat lunch.

Insider's Tip: there's a good carinderia (local canteen) beside the hotel that sells Lechon Belly. It's very good and cheap! Ü

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eynjel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

Only stayed here for a night, but wish we could've stayed longer. The staff was very accommodating to our needs. We requested wifi in the room and received a wifi hotspot, free of charge. And since we had to leave the hotel by 4:30am to catch our flight, they offered to provide us breakfast in takeaway bags, also free of charge. The room was clean and very spacious (included a kitchenette with sink, microwave, fridge, water boiler), bed was comfortable, and bathroom was large.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 7, 2013 via mobile

We stayed at Alpa City Suites in Cebu for one night as a transit between our flights from Manila and Siargao. The hotel is close-ish to the airport and has everything you need for a one night stop over - but not much more. The hotel can arrange pick up from the airport but note it has to be done well in advance as they take a while to respond to emails. Instead, we had the Cebu airport information desk organise an airport driver for us and it ended up being a cheaper option than the hotel service anyway. The rooms were lovely and spacious, comfortable beds, large bathroom and a good shower. The hotel restaurant was reasonably priced and pretty good food. We booked through agoda.com and got a much cheaper deal than through the hotel website, so this is a good option to keep in mind. Our room rate also included a buffet breakfast which is always very handy! Overall, our stay was very comfortable and we would stay here again if we ever needed to stop over in Cebu in-between flights. Our only complaint would be that there is no WiFi in the rooms, only in the lobby (very strong in the lobby though), but this seems to be very common throughout large hotels like this throughout Asia.

Stayed September 2013, traveled as a couple
Helpful?
Thank TaylorPee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpa City S, Director of Sales at Alpa City Suites, responded to this review, October 8, 2013
Thank you so much for your nice comment. We will check on the turnaround on the email reply since we are most often than not, pretty fast in replying to emails. Perhaps, one of our staff has dropped the ball on this one. We will check. We are now addressing the WiFi concern and this should be resolved soon.

We hope to see you again here in Alpa City Suites on your next visit to the P.I.

Safe travels,

Anna Galicia
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed September 26, 2013

Room door lock was broken on arrival and despite promises never fixed.
It took in excess on one hour to open the door and access the room.
Every time we left or returned we had to call for somebody to lock or unlock the door.
Ridiculous.
Room ok, Channel selection poor, Room functional.
Breakfast bearable to ok.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pluto0926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bago City, Philippines
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

This was the second time we stayed at Alpa Suites. Both times we were happy. All the staff, from the front security, front desk, doorman, and the housekeepers were excellent. Fast check in, fast check out with no surprises. Large rooms, very clean, comes with fridge, coffee, and micro. No wifi in the rooms but was in the lobby. Have 2 PCs to use near the lobby. Breakfast buffet was excellent. Very good restaurant 30 meters to the left, Pido's Grill.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpbago3862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpa City Suites

Property: Alpa City Suites
Address: Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines
Location: Philippines > Visayas > Cebu Island > Mandaue
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 13 Hotels in Mandaue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alpa City Suites 3*
Number of rooms: 84
Official Description (provided by the hotel):
The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more   less 
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Also Known As:
Alpa City Hotel Mandaue
Alpa City Suites Cebu Island/Mandaue

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