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“UNBELIEVABLE”
Review of Alpa City Suites

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Alpa City Suites
Ranked #2 of 13 Hotels in Mandaue
Caye Caulker, Belize
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“UNBELIEVABLE”
Reviewed July 1, 2013

I'm staying at this hotel for another 4 days, and I am very happy. This hotel has everything!
It's new
Has nice clean rooms with a lot of space.
There is a great restaurant in the hotel.
There's a good free breakfast in the a.m. with many food choices.
It is quiet.
It's near many attractions.
The service staff is knowledgeable, and helpful.
I am used to paying $75.+ for a room like this, so currently it is a steal to stay here. Check this hotel out on hotel websites & you can get all of the information about this place.
This is a wonderful hotel at discount prices.
HIGHLY RECOMMENDED

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imahawkeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    96
    104
    36
    12
    5
See reviews for
29
97
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Copenhagen, Denmark
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2013

Stayed at the hotel for 4 days and we enjoyed it. The room had an ok size, the tv had a lot of channels, and cool view over mandue. THe room service delivered as asked for and food was good. We also tried the laundry service and got our white shorts back completly clean for every stain.
We took a taxi when going to Ayala but you can also take the jeepney down the road, like we did one day when we wanted to go to the market.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mette m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Cebu City, Philippines
1 review
Reviewed June 12, 2013

i have a perfect and relaxing experience in this hotel,....great service, very clean room, the staff were friendly and accommodating, food also was hard to refuse for it was so tempting.i highly recommend alpha city suite to my friends and all the travelers who wants to experience a home away from home...

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 374JosephM374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 12, 2013

we stayed here for 2 nights and are extending for 2 more nights. hotel is nice, all the staff seem helpful. room is spacious- nothing fancy, bed is comfortable, there's a writing desk, flat screen tv with cable channels, fridge, sink. with hot and cold shower with good water pressure. buffet is good. they serve rice, bread, corned beef, fruits, cereal etc. (i'm not a heavy breakfast eater so i go for the fruits.) my son loves the mango shake they have which costs P100.00. we had the 3-course meal last night. the steak was very, very good (P888). the soup and dessert, i can do without. (sorry, chef! ) taxi is pretty accessible, about P70-120 pesos to ayala depending on the traffic. the place is close to whatever you need. there's a store and a laundry place within walking distance. WIFI is soo slow and very frustrating at times.

the only issue i ran into was the misunderstanding regarding the payment. i reserved online directly to ALPA suites and i was charged P460.71 to hold the reservation and this would be deducted from the whole amount. my receipt told me the remaining balance payable to the hotel was P460.71 (deducted already along with EVAT 12% of total room charge). when i was paying i was told that the P460.71 went to DirectWithHotels Ltd and therefore couldn't be deducted from my bill. i showed the receipt and the staff and i went back and forth about this. i emphasized to them that i had no problems paying IF i was informed byt the hotel reservation person about this BUT the receipt clearly SHOWED that what i initially paid was my deposit. if it was being paid to someone else, then the hotel should inform us when we book so we know because it is misleading the customers. the hotel rectified this by finally crediting the amount to me hence issue is now settled. thanks to reina, jv and the girls. I truly appreciate it.

wifi- it is sooo slow so make sure you have your own internet connection or go somewhere else because you can't do your work here fast. perhaps this is one thing the management needs to fix: WIFI please!

we are enjoying our vacation in cebu. it is a wondeful city, with nice people. a bit calmer than manila. but i'll write about cebu next time.

as you can see from my other reviews, customer service is a big deal to me. despite the issue about that deposit, i would recommend this hotel. the staff is accommodating, respectful and helpful (they resolved my deposit issue right away). they are hardworking and are always willing to assist. not once have i seen an unfriendly face here. everybody , and i mean everybody, has a ready smile for you. i'm sure they get tired too but they always look happy.

THANK YOU, alpa suites staff. you are making our stay comfortable and fun.

room 415

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cooltraveller1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 5, 2013

It was a nice average size hotel. The room was spacious and the staff were friendly. Breakfast buffet was limited but enough for the price. The hotel has scheduled free shuttle going to and from the SM mall and the Ayala Mall, that should save you around Php75 per one way trip. Be sure to have the hotel's address in hand since some taxi drivers doesn't know the hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ballpoint18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vallejo, California
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 22, 2013

Within my experience with Alpa city suites, hands down the best.
I will say this, their breakfast buffet may be small......................but everything was very very tasty. Im glad it was not "all western" or somewhat other foriegn based cusines. All local dishes properly presented.

The room ive book was clean and well stocked.
Although I highly believe the air-con blows cold, it wasn't really needed at times. The bathroom is very roomy and very clean.

Overall, this isn't your average city suite.
Worth coming back to.

Thank you Alpa City Suites.

-Marcel Tango-

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpa City S, Director of Sales at Alpa City Suites, responded to this review, May 26, 2013
Thank you so much for such a positive feedback. All of these feedback really encourage the Alpa City Suites team to strive harder in their work in order to provide guest satisfaction that exceeds expectations.

Again, thanks very much

Sincerely,

Anna Galicia
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 7, 2013

First class service. Nothing is to much trouble here.
Rooms are very clean with realy big beds!.
Food is good and all areas clean and quiet.
Management here is first class and keep the staff motivated with first class customer service.

Room Tip: Ask for the rooms with the big beds!
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MakatiTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpa City Suites

Property: Alpa City Suites
Address: Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines
Location: Philippines > Visayas > Cebu Island > Mandaue
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 13 Hotels in Mandaue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alpa City Suites 3*
Number of rooms: 84
Official Description (provided by the hotel):
The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more   less 
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Also Known As:
Alpa City Hotel Mandaue
Alpa City Suites Cebu Island/Mandaue

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