This was our 3rd trip to The Maldives. From start to finish, we were amazed at how rude reception and general bar staff were. The food in the buffet restaurant was dire and when we reported seeing rats in both the reception area and buffet areas, staff laughed! If they were seen in the gardens or on the island in general, I could have understood, but not in an area where there is food being served and consumed. None of the food was covered, other than bread, rolls and pastries. You're assigned a table in your buffet restaurant. You have no say in where you sit and, even if tables overlooking the gardens or beach were free (always the case when we went there), you still had to sit at your assigned table.
We stayed in a Water Villa with a jacuzzi as we both snorkel and enjoy swimming. On day one, we were shocked at how little water there was. Check out the photo and see for yourself! We were moved which was a slight improvement but still too shallow to swim in and too rocky. The local Kuoni Rep stated it was tidal so out of their control. Overall, very uninterested.
The jacuzzi had an unpleasant smell at all times.
We reported problems with water coming up the drain in the shower on three occasions and smelling awful, but the hotel never fixed it.
Most of the a la carte restaurants were, at best, basic. The ones that were consistently very good were the Thai and Indian restaurants - all meals were available, service was good and food was delicious. The remaining were substandard. Our breakdown of our experiences:
The fish restaurant, The Reef, only ever offered locally caught tuna. All other fish was imported. Staff at The Reef seemed clueless as to why this disappointed us - a fish restaurant with no fresh fish?! Tried it 3 times.
Island BBQ Grill - unable to cook beef to order and worst pork ribs ever! Tried it 2 times.
Italian restaurant. Lovely setting, good choice in pizzas and salads and ice cream choice varied. However, pasta not fresh but dried so hardly authentic and fish undercooked and salty so went back uneaten. Tended to go here for lunch to avoid rats in buffet restaurant. Tried 5 times - lunch and dinner times.
Duneye (pronouned dunnie) is the island's "creme de la creme". Starters (octopus and chorizo concoction and scallop ceviche with wasarbi mousse) absolutely horrid, mains not much better (overcooked tuna, tiny portions), so walked out during meal and went to Thai restaurant instead for dinner. Staff at restaurant seemed uninterested and generally not bothered.
Restaurant booking system - when we were there (end Dec 13 to mid Jan 14) you had to be at reception in person by 8am to book any of the restaurants up to 48 hours ahead. You couldn't book over the telephone - this meant we had to set our alarm every morning to stand any chance of going to a restaurant of our choice. We did query this with the Hotel Manager but received no response. The last day of our trip, the timings were changed to 10am but this also proved unpopular with holiday makers - what do you do if you're on a morning excursion?
Dive centre not the standard I would expect in The Maldives. I did three local dives (none impressive) and wasn't asked if I'd enjoyed any of them.
You are only allowed soft drinks in your villas, there isn't room service and you're not allowed to take a drink back to your villa (say a cocktail or beer enjoyed on your terrace). So much for enjoying "some bubbles whilst in the jacuzzi"..... On the couple of occasions at the start of our trip when we discovered this, bar staff became highly aggressive and abusive, not what we would expect. We thought it could be a concern of glass getting broken but I experienced the same in a pool bar with a plastic beer tankard. And you are are limited to 2 litres of drinking water daily in your room. Why? another strange Kuramathi management rule.
The house maid, however, was excellent and cleaned our villa to a high standard and the Sri Lankan cocktail barman at the Italian restaurant was also excellent.
Sadly, too many staff were incredibly rude at all times and made no effort whatsoever - you were a room number. This island isn't a true reflection of The Maldives, which should be relaxing, friendly and idyllic.
We would never return and would never recommend.
- Official Description (provided by the hotel):
- Measuring 1.8 km long, this idyllic resort in North Ari Atoll is dotted with lush flora and fauna, turquoise lagoons and tapers into a pristine sandbank. Catering to all budgets, the choices for villas are many, and ranges from the simple yet stylish Garden Villas to the ever popular honeymooners' favourite over water choice, Water Villa with Jacuzzi. Early 2016, Kuramathi is set to extend the options with new villa categories that will features villas over water, several with private pool and also two bedroom houses suitable for families or friends travelling together. Savour exquisite recipes from over 10 restaurants catering to diverse taste buds. Imbibe tropical concoctions in 6 bars conveniently placed around the island, and they have the added plus of regular evening entertainment. Leave your worries behind, and choose our great-value all inclusive packages to enjoy the best that Kuramathi has to offer. The Basic All Inclusive includes a wide range of premium beverages while the Select All Inclusive is ideal if you wish to have a taste of Kuramathi at its best where you wine and dine at any restaurant of your choice. Rejuvenate, revitalize and beautify at Kuramathi Spa, with its blend of diverse therapies using signature product line Voya, which comes from Ireland and is made from hard-harvested organic seaweed. Dive with eagle rays, friendly sharks and explore world class dive sites. Become a certified sailor at the only Royal Yachting Association certified water sports school in the Maldives. Bond with your family at Bageecha Kids Club and let the children indulge in fun yet educational programs. Learn more about the thriving organisms both in and out of water at the multi award winning Eco Centre. There is simply something for everyone on an island that is naturally Maldives - Kuramathi Island Resort. ... more less
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- Also Known As:
- Kuramathi Island Hotel Kuramathi
- Village Hotel Kuramathi
- Kuramathi Village Hotel
- Kuramathi Cottage Spa
- Kuramathi Island Resort Maldives