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“Excellent biz trip”

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Grand Zuri Palembang
Ranked #7 of 50 Hotels in Palembang
Jakarta, Indonesia
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent biz trip”
Reviewed May 17, 2012

Nice breakfast, and great comfy beds. Really a plus for a biz trip. Haven't really try all of their facilities, but overall it was quite a nice new hotel with a modern touch. The bathroom was clean all the time, the air-con works perfectly. If it was, a biz trip, i really recommend you to stay here. But for a family, it wasn't really close to city center.

Room Tip: Try to find the non-smoking floor.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Liw_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 13, 2012

First impressions of Grand Zuri was the rather grand lobby. After travelling (and bouncing along) the dusty streets of Palembang, it seemed like we had landed in the lap of luxury. Staff were very courteous and friendly. I was also able to borrow an adaptor plug from the front desk which was a life-saver.

Rooms are great, very clean and of high standard. You can feel that the hotel is still very new and it lends a very nice ambience overall.

Breakfast was average, edible but not memorable. Free Wi-Fi available in the rooms.

I would definitely come back again to stay, it was an excellent experience.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sflea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 6 Contributor
166 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed May 9, 2012

The surrounding is not so bad. There's a kopitiam, just accross the hotel.

The size of the room is suitable, not so big, and not so small.

However, if you are given on the 3rd floor, ask them to change, because its the same floor as the swimming pool, and the access is open for public.
Unless you want to use the pool too, it is ok.

The furniture in my room is in severe conditions, if you put several heavy items, i think it will do more damages.

TV was something of a extraordinary, big big lcd .
The big, that i can find , i think.
Shower was kind a funny, the hot water was unstable.

Overall i find the cafe on the 2nd floor, was cozy.
But the resto for the breakfast still need to improve their service quality.
You really need to call the waiter for some small errands, like changing the spoons, and etc.

Room Tip: Dont stay at the same floor as the swimming pool, unless you want to use the pools.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 7, 2012

the hotel is basic and new. standard room with good tv channels, clean bathroom with basic amenities, not-so-tasty-but-quite-a-lot-varieties breakfast, speedy checkin and checkout, strategic location with some good restaurants beside the hotel serving chinese and traditional Palembang foods. the best yet disappointing is the wifi. i really love the idea of free wifi in the room but yet the signal is very poor, so it's kind of useless facilities.

airport transfer is quite expensive but there is nothing you can do since there is no official airport taxi. yet the blue bird in Palembang is not reliable.

overall, i rated 3 1/2 stars for this hotel and will be back for sure.

Room Tip: request rooms with front view, back view is the swimming pool
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ifoeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 19, 2011

This is my second time stayed in this hotel and found the hotel just new with very affordable room rate compare to the similar star in Palembang.

- Location is a bit further from activities and not so much taxi or public transport. As from frondesk for hotel taxi that you can charge into your room bill. Price is depending on distance, however you can also book from the driver and ask for his mobile number just in case you need pick up somehow. Or call Blue Bird taxi but tae time due to line was always busy

- Room and facilities are quite clean and good condition, as this hotel is just new (less then a year) with 42-ich flat screen with some cable channels and the best part is free wireless internet in the room.

- Small local chinese restaurant in front of the hotel and also local food beside the hotel. Both are affordable in price and fair in term of taste for local. You need a transport to go other resto such KFC, MCD or others.

- Room service and breakfast are good but no so much variety like international breakfast.

Room Tip: Always ask for NON SMOKING room if you are not smoker, otherwise the room smells will kill you
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  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Crashbandicot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 19, 2011

I read that this is a new joint in town and the front desk told me that it was only 8 months old. But don't let the new look makes you want to "upgrade" it to a 3*+ status. Checking in/out with no hassle. It's a minimalist hotel. I like the idea of not just going green, but actually doing it. Such as, they put a all-in-one liquid soap dispenser, instead of separated bottles of it. Tap card technology, instead of slot-inserted key cards. Room amenities were nice, but could be more to it. If only the desk chair had a cushion. Oh, well... The downside for me that the breakfast had little to choose from for a 3* hotel. I was expecting a bit more variety. But for lunch or dinner there are local culinary (also durian hawkers) to choose from, just outside the place. Free wifi was adequatly provided.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Aji2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 6 Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed January 18, 2011

Booking
Booking can be made easily via online travel agent or by calling directly the hotel. Unfortunately the hotel website does not allow for online booking at press time. I booked a superior twin room for my stay.

Facilities
The hotel has several parking spots around the properties. More parking space is available across the road. Parking is free for hotel guests only. The hotel ground is always patrolled by security guard. The glass facade of the building gives it a clean and modern look. The lobby, despite smallish can do its job as a meeting place. To the left side of the lobby is where reception desk and lifts to guestrooms are located. To the right is Cerenti restaurant. There is a stair leading to the upper floor where one can find the bar (Zuri Lounge), business center, and few meeting rooms. Recreational facilities; from smallish indoor unheated swimming pool, fitness center, and a spa is located on 3rd floor. Guestrooms spread from level 3 to 9 (no level 4 in this building).
This hotel is equipped with elevator-identification system. Guestrooms floor can only be accessed by scanning the room key into the slot in the elevator.

Arrival
Doorman/bellboy only available at certain hours. By the time of my arrival (around 4pm), no one was manning the lobby, I could only saw a security guard and 2 front desk staff. Strangely, on other occasion I went to the lobby, there is doorman/bellboy standby at the lobby.

Check-in
Check-in was smooth and fast. I was asked about my room preference (non-smoking) and quickly given the key to room 633. Breakfast voucher for 2 is also issued.

The Room
I was disappointed to learn that my room does not have the view of Ampera bridge, the landmark of Palembang. However, I found the superior room is quite roomy to be occupied by 2 travelers. The room has earthy tone and wooden furniture (all in the same dark olive colour), very modern and cozy. The room has 2 single beds (it was twin room), a 32-inch LCD TV, minibar, lounge chair, and tea/coffee making facilities. My room has open-plan wardrobe with laundry bag, small electronic safe (not laptop-size), and clothes hangers brilliantly stored on each side of the wardrobe area with huge mirror in the center.

The Bathroom
Bathroom has modern look with marble and concrete wall. The sink has soap dispenser by the side (see photo), two glasses, and toiletries. There is also a shower stall with other soap dispenser (this one contains 3-in-1 liquid soap). I am not a fan of soap dispensers and prefer the toiletries to be packed individually.
Bathroom amenities including a shower cap, a comb, and 1 set of toothbrush and toothpaste (despite I was put in a twin room which supposed for double occupancy). For the hotel of this scale, I was expecting more amenities such as hair dryer, bathroom mat (there were only 2 towels and 2 hand towels), face towels, bathroom scale, and more toiletries (cotton buds, razor, etc). Pretty poor toiletries offering in all.

Dining
Breakfast at Cerenti coffee shop has pretty extensive selection of local and international choices, the Zuri Lounge upstairs has small stage for in-house band, a bar, and couple of cozy sofas. One can enjoy internet access from this venue. The lounge has extensive menu, but alcoholic beverages are pretty expensive.

Check-out
Check-out was swift and I was cleared in no time.

Verdict
I would rate this hotel as 3-star deluxe as it has more features than a regular 3-star (keycard recognition security system, recreational and business facilities, etc. However, it's definitely not quite a 4-star for lack of some amenities. Staff are quite courteous and hospitable. This is a good choice to explore Palembang, despite not located nearby any of major tourist landmark.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cirque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Zuri Palembang

Property: Grand Zuri Palembang
Address: Jl. Rajawali no. 8, Palembang 30113, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Luxury Hotel in Palembang
#4 Business Hotel in Palembang
#4 Spa Hotel in Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Zuri Palembang 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Zuri Palembang Hotel Palembang

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