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“Not recommended!!!”

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Pulau Umang Resort & Spa
Ranked #6 of 13 Hotels in Serang
Jakarta
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
“Not recommended!!!”
Reviewed April 9, 2007

Umang Island; it could be heaven but it doesn’t even come close. The island is beautiful, as is the architecture of the buildings on it. However because it is not clean, not well maintained and not well managed, we do not recommend it to anyone.

When we arrived at our room, there were several things not in order. We found dirty sheets with blood on them from previous guests. The sheets obviously hadn’t been changed for a while.
Moreover there was no running water. When we reported it, the management said they were very sorry and would fix it. However nothing happened. After waiting for an hour we called the reception to enquire about the status and the people from the reception said they would send the mechanic over right away. Still nothing happened. Only after we complained for the 3rd time (2,5 hours after we reported there was no water) and we threatened to leave the island did the management have the water supply fixed.
Furthermore the room was not well cleaned or maintained. There were stains on all the furniture. The floor and the sofa were sticky with dirt. Lots of things were broken. Obviously cleanliness and maintenance of the rooms are not a priority with the managament of Umang Island.

On the rest of the island cleanliness and maintenance are not a priority either. Lots of things are broken and you get the feeling that everything is dirty.
In the restaurant area several things are not in order. After the meals the tables are not immediately cleared (even one hour after mealtime, tables remain dirty); new guests are directed towards dirty tables. And when tables are cleared they are not properly cleaned. We saw personnel cleaning the tables with dirty napkins left by the guests.
Due to this the tables and chairs are always sticky with dirt.
Once when we had dinner we saw a rat in the restaurant area looking for food.
If the personnel would clean the restaurant better, this would not happen.
The restaurant food is at its best mediocre. Which sucks, since you can not get food anywhere else on the island. And you are not allowed to bring your own food either.

We have to say that the personnel of the restaurant and the guest relations officer Edison are very nice. They try really hard but obviously the personnel of the restaurant has not been trained well.
Furthermore the indonesian massages from the spa were excellent, the best we have ever had.

It’s obvious that management doesn’t know how to organise their employees in an effective way. And the management does not train their employees well. Moreover they do not inspect the work of their employees. This leads to the general miserable state of the resort. What a waste, with good management it could be the perfect holiday destination!

Margot & Jeffrey

  • Liked — the island on which the hotel is situated and the surroundings
  • Disliked — the hotel
  • Stayed April 2007
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Margot_Jef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
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Additional Information about Pulau Umang Resort & Spa

Property: Pulau Umang Resort & Spa
Address: Jln. Pandeglang, Serang 42117, Indonesia
Location: Indonesia > Java > Banten Province > Serang
Hotel Style:
Ranked #6 of 13 Hotels in Serang
Number of rooms: 17
Also Known As:
Pulau Umang Resort And Spa
Pulau Umang Hotel Serang

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