My family thoroughly enjoyed our Christmas holiday at Pan Pacific Nirwana. The resort and surrounding area is very nice and is a great selection for a holiday. Especially when compared to the atmosphere of Kuta. I would say it was 80% families during our stay. I would not say the resort is an elite class overall yet. Some items of the resort are elite level but there are a few items requiring some attention to detail to be elite overall. I look forward to my next visit to see if some of these details might be put in place.
Smiles and lots of them. If I could paint a picture of warmth, graciousness, humility and service it would be the faces of the staff at the Pan Pacific. The only issue I encountered with the staff was a few people and a language barrier. I have no issue with this since I am a visitor in their country so it’s really me with the language barrier. Just be patient, point to the menu item or talk to someone else on the staff if you are not able to make your request clear. Everyone I encountered really wanted to make sure we had a great time. At the pool the staff communicates via an earplug radio so you can ask anyone for anything and they work to fulfill your request immediately. The restaurants, bars and spa were also all the same, gracious and warm.
FACILITIES – GENERAL:
Inside and out the hotel is very impressive. Especially when you have to consider the maintenance headaches of being in the tropics. The resort is big and spread out but somehow doesn’t feel massive like a Las Vegas resort feels. It’s well designed into the terrain and with the golf course and ocean adjacent has a great atmosphere. The grounds are well maintained and as clean as any Disney resort. Other posts have said there are issues with cell coverage but I had 5 bars the whole time. The hotel provides wi-fi and coverage was great in the rooms and at the pool.
The view looking west over the golf course, ocean and Tanah Lot is amazing. Be sure to take a walk past the 7th green, the par 3 on the ocean with the view of the Tanah Lot Temple, for a sunset drink. If you walk past the open bars you also come into the little town. It’s a lot of T-shirt shops but worth the visit.
TWO BEDROOM VILLA: With my GHA status I was able to upgrade into a two bedroom villa which was perfect since it was my wife and my two sons. It is two separate en-suite villa’s and each has an outdoor shower which is fabulous. We share a covered patio overlooking the 12th green and there is a plunge pool. The bed is very comfortable. Firm under a soft mattress topper and you sink into a deep sleep after a day in the sun. The down side of the room was the walk in closet area. It’s a large closet area with a poor closet design. Limited shelving, which should be slide out and not dark shelves which makes it hard to see what’s in the closet, and limited hangers. We took hangers from the kids villa so we had enough. The closet, bathroom and outdoor area also needs some wall pegs to hang wet items. I’m sure the hotel doesn’t want it looking like a caravan park with stuff hanging outside but to have no wall pegs to hang shorts, jeans or wet bathing suits is missing details that are needed. So make plans to deal with your wet clothing since there is nowhere to hang it up.
ONE BEDROOM VILLA: There were one bedroom villa’s near ours and they have the same outdoor shower, plunge pool and outdoor patio. They just do not have the extra villa with the two beds. Otherwise it’s exactly the same as the villa with the King bed my wife and I had.
STANDARD ROOM: I was able to get a look at a standard hotel style room and it’s like most high end hotel rooms in styling and is in the range of 350 to 400 square feet. All rooms have balconies and you get 2 chairs and a small table. Nearly all the rooms appear to have a good view of the grounds regardless of being garden, golf or pool view.
FACILITIES – RESTAURANTS:
MERICA: Open for breakfast with a better than average buffet. It’s ample and can handle the different cultural tastes at the resort but I wouldn’t call it spectacular. We had dinner here once and the service was S-L-O-W. At least three times we had to go in search of our server. Food was good but not amazing.
POOL GRILL: Overlooks the pool area and we preferred this over Merica. Everything from casual satay to steaks. Food was better, service was better and they had entertainment out here a couple nights.
SUNSET LOUNGE: Beautiful view with overpriced drinks and B-O-R-I-N-G. We made friendships with other guests and hung out here some but almost always we were the only ones there. This place needs drinks specials, maybe a small two piece band and any other ideas to get more people to the bar. Maybe the hotel needs to add some free evening activities for the kids that are supervised by the hotel to free the parents from their rooms. Add a game room nearby for the kids and that way the parents can enjoy the bar for an hour or two. Please do something if it hasn’t been tried already.
I feel the hotel charges items higher since we are so remote. For instance Christmas buffet dinner, with a lot of choices to be fair, was $80 USD per person over 12 years in age. Maybe the cost of bringing the items in for the dinner requires this amount per guest but it just seems very high. Overall prices are higher than usual in Bali.
FACILITIES – POOL AND BEACH:
There is no swimmable beach and given the garbage issue on Bali you wouldn’t want to try. The pool grounds are amazing. Multiple levels, water slides, waterfalls and activities on your own. There are loungers and day beds but be warned, if occupancy is high you could get stuck on the grass without a lounger. I cannot believe that I saw guests on towels and handed out cushions on the grass terraces because there are not enough loungers and beds. This is another one of those detail items. In my mind you are not five star resort if you cannot accommodate people with loungers or day beds. The management would of heard from me loud and clear if I was provided a cushion and towel with instructions to sit on the grass.
The hotel also needs to add more daily activities. We were there a week and there was one hour with water aerobics and music. Again, not looking to go overboard with action but the pool area needs more life and music. These activities are also a great way for your guests to meet one another and then we socialize, drink and eat more. It’s a win-win. We have more fun and the hotel gets more revenue.
FACILITIES – SPA:
My wife loved the spa and the tour I took thru the spa looked lovely. She had an aromatherapy message and was very happy. The friends we made while there did a treatment about every other day and said the service and quality was exceptional.
FACILITIES - GOLF:
The golf course is fantastic. Brilliant layout and tougher than average but a very fair course. Green fee is $175 USD and includes the cart and caddie. The tip for the caddie is not included and should be no less than 150,000.
FACILITIES – KIDS CLUB:
My kids are too old for the Kids Club but this looked very nice and was well used by families. There is an outdoor climbing course with a zip line that is attended to by someone and very safe. There is also a rock wall with the same attention to safety. The club had activities like tie-dye and games. You can also sign your kids up for a turtle release.
I would choose to go to the Pan Pacific Nirwana again and if you choose to stay here I hope you enjoy your stay as much as we did.
- Official Description (provided by the hotel):
- Experience a flawless getaway in paradise against the dramatic backdrop of Bali’s iconic Tanah Lot Temple and the Indian Ocean.Pan Pacific Nirwana Bali Resort unveiled a brand new experience for guests with a US$10 million refurbishment of its 278 guest rooms including luxury suites and villas, restaurants, bars and event spaces completed in 2011. The renewed resort, complemented by the uncomplicated service and premium offerings synonymous with the Pan Pacific brand, will enable guests to enjoy enriching and unrivalled experiences.Experience the best location to enjoy a remarkable sunset in Bali with dramatic views of Bali’s iconic Tanah Lot temple, Indian Ocean, rice paddies, Greg Norman golf course and lush tropical gardens. In the resort, you can enjoy cycling around the resort grounds and the Bali countryside, a sunset walking experience with 103 hectares manicured gardens, spa indulgence at the Bale with endless view of the Indian Ocean, exquisite culinary offerings, relax by the three-tiered swimming pools with a 54-metre water slide, and many more activities awaits you. Complimentary shuttle service to Kuta and Seminyak is also provided.Children staying in the resort will be able to enjoy a wide-range of kid-friendly activities and experiences such as; painting, Balinese dancing, jungle gym, tennis, golf, Wii video games at Kids Club and Family Rooms or even join the fun environment activity of baby sea turtle release at the resort beach.Recently, Nirwana Bali Golf Club at Pan Pacific Nirwana Bali Resort received prestigious recognition as Asia’s 10 Most Elite Golf Courses by FORBES Travel Guide, voted 100 Best Golf Course outside the US (no 66) and No 1 Golf Course in Indonesia by Golf Digest-US and Indonesia’s Leading Golf Resort (2010, 2011, and 2012) and Indonesia’s Leading Spa Resort (2012) by World Travel Awards. ... more less
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- Also Known As:
- Pan Pacific Nirwana Bali Hotel Tabanan
- Pan Pacific Nirwana Bali Resort Tabanan