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“Just WOW!!!!!”

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Hanging Gardens of Bali
Ranked #6 of 10 Hotels in Payangan
Certificate of Excellence
Reviewed January 5, 2014

Let me start by saying sorry for posting my review just now..
Hanging Gardens...just an amazing place..yes a bit expensive, but then again..it's Hanging Gardens..
Guys, it's a really 5 stars establishment, with all the toppings and extras..
We stayed in, at the end of November, and it was amazing..
The check in, the staff, the facilities, the swimming pool, the Villa...guys...the Villa..it's something else..But again, you have to stay in order to experience..don't take all the reviews seriously..some of them are really silly.."there were bugs on our veranda"..come on..the hotel is in the middle of a tropical forest, not in the middle of Hong Kong...guys when u post a review and u feel that u want to complain about something, at least have something concrete to cry about..anyway..
We had a small issue with the breakfast..didn't know that the small cards they leave hanging by your door in the evening, are actually orders for your breakfast in your Villa..well..didn't know that..The breakfast was out of this world..AMAZING..
At the check out, I told them about the misunderstanding and they fix it on the spot..
Also, another thing they kind of forgot..
Before arriving to the hotel, we sent them an email, explaining that the day we are checking out, is actually the day we are getting married, so we were expecting something extra from the hotel...especially that we got a email telling us that,, honeymoon decoration in the villa will be provided..
We did not get anything..sad..
But, at the check out, we did mention this to Tari, a very sweet and attentive front office employee, which immediately took action, and returned with a small present for me and my wife..it was very nice of her, and remember..becouse of people like Tari, we will return to the hotel..they make all the difference..give her a promotion..she deserve it..
So Thank You Hanging Gardens for a beautiful time..
We will be back.

Radu & Irina

Stayed: November 2013, traveled as a couple
Thank Radu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bengottosmith, Manager at Hanging Gardens of Bali, responded to this reviewResponded February 12, 2014

Dear Radu & Irina,

I just saw your review of Hanging Gardens Ubud and wanted to personally thank you for your kind words, which have been shared with the team here, who always appreciate feedback.

So sorry the information about your wedding day was mislaid – we hope it all went well and wish you every happiness.

We very much look forward to your next visit.

Warmest,

Ketut
Resort Manager
resortmanager@hanginggardensubud.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 - 674 of 1,598 reviews

Reviewed January 4, 2014

This property has a LOT of potential! The setting is gorgeous, having your own villa with your own private plunge pool (that you can actually swim in) is romantic, and the couples massages in the open-air palapa are wonderful (and just what is needed after long flights to get there). What is needed is consistency and better communication skills by the staff. We went down for breakfast the first morning and had excellent service and lots of variety. The next morning, the staff was different (and indifferent) and the choices fewer. Also their descriptions of offerings on the website need to be updated. The morning "walk" is actually a hiking trek, which requires more than walking shoes and a walking stick to help get you up and down steep muddy terrain during the rainy season. Also, the reception staff (and yes, I know I am in another country) needs to learn more English. Most of those staying there were either American or Australian. They did not know how to respond to questions at times. No property is perfect and no guest is either, but this had been touted as a 5-star property so that is what we expected. This used to be an Orient Express property but the owner recently decided to manage it. Hopefully he is working on issues like this.

Room Tip: Rooms near the top always get sun so the pool water temperature was nice and warm. Also, rooms 11...
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  • Stayed: December 2013, traveled as a couple
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1  Thank beav16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

We paid approx $800 US per night to relax at the high end hotel in Ubud. One of the biggest draw cards of this hotel compared to others was the pool. What they don't mention on the website is that every day cabs full of rowdy backpackers arrive to use the pool which they are allowed to do for $20 for the day. This means there were no deck chairs available for guests and it the atmosphere degenerated into a hostel like scene of yelling, bomb dives and endless photo taking.

  • Stayed: December 2013
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24  Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bengottosmith, Manager at Hanging Gardens of Bali, responded to this reviewResponded January 10, 2014

Dear Rll1986,

Thank you for your feedback about our hotel pool use. We are very disappointed to hear that you were not happy with this aspect of your stay and have looked in-depth into this issue.

During December, and in the spirit of Christmas, we did indeed make a few exceptions and allow outside guests to use the pool. These exceptions were mainly for friends of hotel guests, visiting the hotel for spa treatments or lunch.

We apologise sincerely these guests did not behave in an appropriate manner, and will ensure no repeat of this scenario.

We do currently still allow outside guests to enjoy our restaurants and our spa treatments, however hotel guests are always given priority bookings.

We pride ourselves on being a five star private luxury hotel, situated in the heart of the serene rainforest and are truly sorry that your experience was not up to our usual standards.

We would very much like to welcome you back to the hotel one day to enjoy the full tranquillity of our property and allow us to make up for your disappointment - please contact me personally should you be visiting again.

Best regards,

Ketut
+62-361 982 700
resortmanager@hanginggardensubud.com

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Reviewed December 28, 2013

I stayed 4 nights here in October and its a great place if you just want to relax and spend some time with your loved ones. Located right on a hill slope within a valley the views are breathtaking. Restaurant menu is pretty decent and spa was fantastic.

Pool looked great but it was too cold! Maybe due to the time of the year and its location in a valley.

Service is good but not outstanding. Discrete and adequate

Overall a great place just to get away from it all and rest and recuperate.

  • Stayed: October 2013, traveled as a couple
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Thank lazy_tiger81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

This is an exceptional nice place. Hidden in the Forest of Ubutu.
A very good place to relax for a few days and regenerate.

Out experience is as follow:
• The Reception is nice and friendly.
• The rooms, as expected nice and clean. Also the pool of the villa.
• The Veranda, especially the chairs. do not really invite to spend some time on it.
. The railing could use some fresh varnish.
• Restaurant and Kitchen are really good.
o All Food we enjoyed was fresh and well prepared, and also served on nice plates with Balinese decoration. Well Done.
o Superb Beef Tenderloin!
o Breakfast Buffet does not leave any wish.
• If you promise free WiFi, you got to look for a functioning WiFi, and not used the remote place as an excuse for almost non existing WiFi.
• The staff is quit friendly but somehow a bit artificial.

Let me put it this way. For spoiled people like us there is about 25% room for improvement. Try a bit harder, you got the potential.

  • Stayed: November 2013, traveled as a couple
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1  Thank WBa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bengottosmith, Manager at Hanging Gardens of Bali, responded to this reviewResponded January 13, 2014

Dear WBa1,

Thank you for taking the time to share your review with us. We appreciate your business and value your contribution, as we recognize your you as a seasoned reviewer.

All your points are important and have been carefully addressed and indeed many are already on our current scope of improvement works, with some such as the breakfast buffet already actioned, and others such as the Wi-Fi and continued staff training as red-hot priorities.

We are pleased with your encouragement to reach our full potential and will, for sure, try harder to improve and impress  that elusive 25% and definitely want all our guests to feel pampered, appreciated and spoiled!

Please do return and give us an opportunity to share with your our improvements.

Best regards,

Ketut
+62-361 982 700
resortmanager@hanginggardensubud.com

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Reviewed December 10, 2013

I stayed here on my visit to Bali and I was really disappointed. I stayed in other five star resorts like Ayana spa and resort in Uluwatu where I had great service and an experience.

First of all the pool is way overrated its not that big and the pool chairs are not well maintained.most of them were dirty and had leaves on them not five star service at all! however the views are very good.

When we arrived there was no five star greetings at all we had to take our own luggage out of the car our self's there was no bus boy or concierge which is very disappointing for this sort of resort. The receptionist looked confused to be honest when we arrived. I was very surprised with the service. where in Ayana as soon as we arrived there was a bell boy to greet us with a welcome drink and luggage etc... now that's five star service.

The villa is beautiful and the views are great, however the outdoor area in the villa was very dirty with leaves and dead insects which surprised me, they got a room attended to clean it after I complained but one would assume for a FIVE STAR RESORT they would clean the outdoor area before the guests arrive????

The food is average and way overpriced even for Western standards I had better food in Australia for a much cheaper price.

we got two calls asking about checkout times the second one was obviously a mistake but for a five star hotel they cant afford to make those sort of mistakes.

Overall The hotel is very overrated the greetings are very poor and overpriced food. but great surroundings and views. I have had way better for a cheaper price and star rating

Room Tip: Way overrated and dirty, if you are looking for good views this is great but other than that not wor...
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  • Stayed: December 2013, traveled as a couple
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5  Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bengottosmith, Front Office Manager at Hanging Gardens of Bali, responded to this reviewResponded December 11, 2013

Dear Mark,

Thank you for sharing with us your experience. We appreciate your contributions and take these shortcomings seriously.

We are very sorry that your experience fell short of expectations at Hanging Gardens. We have run though each of your concerns with the relevant departments and addressed recertification training to ensure there is no repeat.

We are especially disappointed about your experience on arrival - our staff, most of whom have been with us for years and live in the local village, love welcoming new guests to the hotel, pride themselves on their hospitality and we always strive to ensure at least two team members are on reception at all times, especially when we are expecting new guests. You must have arrived during a rare chink in our schedule, for which we humbly apologise.

When we took over management of the hotel we uncovered several areas where we felt the need for improvement, including working even harder to keep the villa outdoor areas clean and fight off the intrusion of the jungle's leaves and insects. We have stepped this up a notch or two but clearly need to do more, so between now and December 20 each and every villa will be closed to guests so we can do a deep clean, and then strive to maintain that level once the villas reopen.

I hope that on your next trip to Bali you might be kind enough to revisit our property to see the positive impact of our programme of improvements and in the meantime please accept our heartfelt apologies once more. If you do return please contact me directly so we can ensure your stay is perfect in every way.

Warm regards,
Ketut Putra, Front Office Manager, Hanging Gardens Ubud
+62-361 982 700, fo@hanginggardensubud.com

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Reviewed December 8, 2013

Beautiful, quiet, confortable, and absolutely luxury. Great food and service. The closest to paradise you can imagine. The climate private pool is amazing, and the villas are so confortable.
The room is plenty of details

Stayed: July 2013, traveled with family
1  Thank Pebelssoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bengottosmith, Front Office Manager at Hanging Gardens of Bali, responded to this reviewResponded December 9, 2013

Dear Pebelssoto,

We are happy that you enjoyed your stay with us in our jungle paradise.

Thank you for your praise and recognition of some of our key features. We are thrilled you enjoyed them.

We look forward to your return. Thank you.

Warm regards,

Ketut Putra, Front Office Manager, Hanging Gardens Ubud
+62-361 982 700, fo@hanginggardensubud.com

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Additional Information about Hanging Gardens of Bali

Address: Desa Buahan, Payangan 80571, Indonesia
Location: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Payangan
#3 Top resorts Hotel in Payangan
#6 Spa Hotel in Payangan
#6 Luxury Hotel in Payangan
Price Range: $533 - $891 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hanging Gardens of Bali 5*
Number of rooms: 44
Official Description (provided by the hotel):
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Hanging Gardens Of Bali Payangan

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