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“Eat, pray, love”

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Hanging Gardens of Bali
Ranked #6 of 8 Hotels in Payangan
Certificate of Excellence
England
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Eat, pray, love”
5 of 5 bubbles Reviewed September 27, 2012

Best hotel we have ever stayed at. Absolute magic from start to finish. Nothing can top the service, food and scenery. The staff were incredibly helpful anf friendly, nothong was too much trouble We'll be back for our one year anniversary and every anniversary after that.

  • Stayed October 2011, traveled as a couple
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5 Thank flyingprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Marbella
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

Recently got back from a 3 night stay at the hanging gardens hotel, and I must say it was exactly what we were looking for, overall it was also our favorite place in Bali. The villas are fantastic with their pools that (I think) all give view over the valley on which it is perched. The service was great, everybody was always welcoming with a smile and a pleasant word. Although it belongs to a chain (Orient Express) you get the feeling of a boutique hotel which we liked very much. Had a chat with the GM who mentioned that this is what they were aiming for.
The food was all round very good (which is important because there aren't many other options near by), and a special mention goes to the spa, Sri's traditional Balinese massages were out of this world!
As it is has been mentioned, this hotel is a bit of trek from Ubud itself, but they have a convenient shuttle service which leaves and returns every 30 minutes. To be honest though we didn't see any interest in Ubud, maybe we missed something...
We mainly made the most of the hotel, but there are plenty of activities on hand that the hotel can arrange for you.

  • Stayed September 2012, traveled as a couple
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Helpful?
3 Thank bjm20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenzuela, Philippines
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

We spent our last 2 nights in Bali at Ubud Hanging Gardens. A very perfect place to rest and unwind from the hassle and bustle of a city life. We stayed at Panoramic Villa # 20. The room is complete with all the amenities one should need. Plus, it has the view of the temple (sorry, didn't get the name) and the very serene forest. Almost all views are green, hearing the chirping of the birds, seeing the squirrel hopping from 1 tree to another....wow! A really really perfect way to spend our wedding anniversary all to ourselves. Unfortunately, our room's temperature is kinda inconsistent, sometimes it's cold, sometimes it's hot. The air conditioning must have failed is some ways. Also, wi-fi connections in our room is zero! We have to go down to the libray area or the cafe to get some good connections. Nevertheless, we only stayed there for 2 nights, it didn't much affected the great time we had.

A really must see place where you're in Bali! Thumbs up!

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Ailyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

The first thing to say about Ubud Hanging Gardens is that the hotel is nowhere near Ubud. It is a little like Ryanair calling Girona Airport "Barcelona-Girona". But whereas flying to Girona, then getting a cab to Barcelona is a bit of a pain, staying at the Ubud Hanging Gardens is almost an absolute pleasure. Being half an hour away from Ubud is actually a good thing - Ubud has gone from being a sleepily mysterious backpacker destination of 20 years ago, to a full-on "Eat, Pray, Love" 24/7, tourist shopathon, which in the middle of August, was completely rammed. the bus/taxi ride from Hanging Gardens didn't seem that much of a price to pay to preserve the the most precious thing about the hotel - the peace, quiet and the stunningly beautiful surroundings.
As its name suggests, the hotel sits in a vertiginous, heavily forested ravine. It sits on a number of different levels connected by lots of stairs or, more reasonably, by a little funicular. The reception area is handily placed at the top followed by a shop and library; the restaurant; the lounge/sundeck; the Hanging Gardens' signature infinity pools (on two levels); then there is a bit of a drop to the bottom bar, where afternoon tea is served.
Across the rest of the valley on multiple levels are the little thatched cottages which serve as the HG's rooms. These are gorgeous, spacious, comfortable and best of all, come equipped with their own mini infinity plunger pools. Our bathroom had the most enormous tub I've ever seen; a receptacle so large it took 45 minutes to fill. There was another, smaller tub on the veranda/sun terrace, which also had two loungers and a shaded sofa by the plunge pool. Privacy was absolute. In a word, nice.
The breakfast was workman-like, the bar snacks better than average. In the evening we trekked into Ubud to eat, so I can't comment on dinner.
Service was excellent, absolutely on the right side of being attentive without being overbearing or intrusive. I managed to leave my favourite swimming shorts at the hotel and the staff could not do enough to ensure they were returned to me, dispatching them via DHL to my home in North London and emailing repeatedly until, they arrived safely.
The only thing about Hanging Gardens that struck a bum note for us was the corporate vibe: the irritating way they would switch the telly on after turning down the bed at night, so that we would return to the room to be greeted by some horrific advert about climbing on board the Orient Express to spend weeks traipsing across the continent with carriage-loads of Eurotrash tourists. And the way the staff kept asking us whether we would be dining with them that evening. Once a day is fine, but to be asked the same question over and over again (before we'd had breakfast even) became very old, very quickly.
But these are minor gripes, Hanging Gardens is a special place and if you get the chance, stay there. Look out for the roving bands of monkeys and take a walk up the hill to the village where many of the staff live.

Room Tip: Rooms higher up the valley appear to get a little more sun.
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  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
2 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 5, 2012

We were staying in a villa in Seminyak for a week and so journeyed up to Ubud for just one night and stayed at the Hanging Gardens. Ubud is beautiful and full of interesting sights (and if you go there be sure to eat at the roast pig restaurant Ibu Oka by the way). The Hanging Gardens - - Wow what an amazing place. They really do 'hang' in a lush, jungle valley - the rooms are set into the jungle and reached by funicular railway. Each one had a fantastic, private infinity pool overlooking the jungle where you can see monkeys, various exotic brids and even a tree frog who watched us eating our breakfast. Rooms are fantastic. It's such a special place - would be amazing as a honeymoon destination though we took our two teenaged daughters and they loved the place. The staff are great and clearly love the place too. It's also apparent this hotel is very involved with supporting and working with the local community whch is to be admired. They had some local children come along at afternoon tea time to make kites - so sweet and good to experience a little local culture. There's a temple across the valley - when we were there a very long service was broadcasted via loud speakers which we felt added to the atmosphere though might not be everyone's cup of tea. The food is very good and the bar is nice. The two public infinity pools also extend over the jungle and are absolutely spectacular. The spa is small though special as treatments are outdoors though in a sheltered way - lovely to wake up from a long (and very competent) massage to the sights and sounds of the jungle. We've travelled a lot and been fortunate to stay in some amazing places though this one just about tops the lot if you're looking for luxury in a remote setting.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
4 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 2, 2012

Ubud Hanging Gardens is an absolute must! Each room has its own infinity swimming pool which is stunning. The resoet is built on the side of a steep hotel and you take a series of funiculars to get up and down the various levels. The room is large and two sides have floor to ceiling windows which look out to the pool and jungle. The room and bathroom are very clean and comfortable. The restaurant is excellent. Service is wonderful. As I was traveling alone, the staff could not have been nicer. There is a good mix of lots to do and nothing to do. The hotel has a huge binder with all local activities. You can either relax or stay active. I look forward to going back some day as this property is stunning and should not be missed!

Room Tip: I stayed in the lowest level closest to the river and the jungle. I liked it as it is the most priva...
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  • Stayed July 2012, traveled solo
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Helpful?
4 Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed August 31, 2012

I am a seasoned traveller; please read my profile to put me review into perspective. I lived in South East Asia for a number of years previously and have been to Bali – and heaps of other SEA holiday destinations - many times, hence feel I am in the position to objectively compare.

Note that I did not actually stay at the Hanging Gardens hotel; I just spent ¾ of a day there after a business conference elsewhere in Bali. Hence I can’t comment on the rooms; the little I saw of them from afar seemed fairly average with the exception of the individual pools which came with every bungalow – those seemed to be exceptionally nice, infinity type with fantastic views across the valley but great privacy.

Something to keep in mind is the location; it is a solid 2 hours from Nusa Dua and still 30 minutes from Ubud, which may make for lots of lost time depending what plans you have for your Bali experience. No prob if you plan to stay there for a couple of days but a problem if you plan to explore the island.

The entire place is built on multiple levels into the mountain face, hence the name of the hotel. There are lots of stairs but also two little cable cars – a funky and tremendously useful feature in this scenario, which provides stunning, undisturbed views into the green valley from wherever in the hotel you are, inside and outside. The multi-level theme goes across the entire place, with the pool, the restaurants and everything else cutting over multiple terraces. The overall style is “Tropical – Rustic”, however not necessarily traditionally Balinese – also not modern, just the main pool is a standout in that respect – more later.

I went to the Spa with high expectations; in reality it was certainly nice but – similar to many other elements of the hotel – was missing a certain ''wow" factor. However, the treatment rooms have fantastic open views over the valley and the overall feel is very airy and again “Tropical – Rustic”. The room was spacious with a nice bath, shower etc. I had an extended version of a Balinese massage which was nice but not terribly memorable – personal taste I guess, I prefer western style sports massages. Keep in mind that you’d get exactly the same massage at the beach or in a standalone spa anywhere in Bali or South East Asia for a tenth of the price (albeit not with this view…)

Afterwards I had lunch at the larger of the two restaurants. The restaurant was better kept than the rest of the hotel; letdown was some of the food. The starter was quite nice but the main disappointed with the “fish of the day” clearly not referring to the day it was served to me but some day in the distant past (ie not very fresh). Also, there was a little communication breakdown – I thought I had clearly asked whether this was to be a whole fish and it turned out it was not, despite earlier promises.

The theme of difficult communication repeated itself through the entire place; in addition, staff was– while fairly friendly - not exactly proactive, and later once I was at the (incredibly nice) pool I was left alone for hours with nobody looking after me whatsoever. I had expected a little more service from a high end place like this. In addition, twice during the limited time I was there I observed staff becoming actually quite aggressive very quickly when guests with limited English skills didn’t immediately understand what they were saying (which was in both occasions more the staff’s fault than the guests’). Not a nice feature.

My final experience was the main pool, which is probably the feature for which the hotel is most famous for. It is stunning – a 2-level curved infinity pool with the one feeding into the other from 4 meters above, both overlooking the valley. Truly spectacular. Having said that, I have seen other pools in other Bali hotels that were similarly stunning so make sure you do your homework before getting hooked too quickly. As I mentioned above, service at the pool was fairly non-existing, clearly a let-down and further driving the overall feel of fairly laiz-affaire staff attitude (substantially more so than in other comparable Indonesian places). Critically, the sun was very hard to catch after 3pm so it was actually quite cold (note – the place is 600m above sea level which makes it a couple of degrees colder than the rest of the island)

So in summary the hotel certainly has its highlights and probably appeals to a certain niche segment of travellers. However, the overall feel I got was a little run down, a little empty, a little lack of care, and a little lack of service and lazyness, with food a little below par. Pair that with a distant location and a high price, and I probably would not come back; Bali is very competitive with lots of options and if you are not on top of your game you’ll be left behind and I had the feel that this has already happened to the Hanging Gardens.

Room Tip: its all about the view
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  • Stayed August 2012, traveled solo
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Helpful?
6 Thank Stakkato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanging Gardens of Bali

Property: Hanging Gardens of Bali
Address: Desa Buahan, Payangan 80571, Indonesia
Location: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Payangan
#3 Top resorts Hotel in Payangan
#6 Spa Hotel in Payangan
#6 Luxury Hotel in Payangan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hanging Gardens of Bali 5*
Number of rooms: 44
Official Description (provided by the hotel):
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Hanging Gardens Of Bali Payangan

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