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“Wow what a place!”

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Hanging Gardens of Bali
Ranked #6 of 8 Hotels in Payangan
Certificate of Excellence
London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wow what a place!”
5 of 5 bubbles Reviewed September 5, 2012

We were staying in a villa in Seminyak for a week and so journeyed up to Ubud for just one night and stayed at the Hanging Gardens. Ubud is beautiful and full of interesting sights (and if you go there be sure to eat at the roast pig restaurant Ibu Oka by the way). The Hanging Gardens - - Wow what an amazing place. They really do 'hang' in a lush, jungle valley - the rooms are set into the jungle and reached by funicular railway. Each one had a fantastic, private infinity pool overlooking the jungle where you can see monkeys, various exotic brids and even a tree frog who watched us eating our breakfast. Rooms are fantastic. It's such a special place - would be amazing as a honeymoon destination though we took our two teenaged daughters and they loved the place. The staff are great and clearly love the place too. It's also apparent this hotel is very involved with supporting and working with the local community whch is to be admired. They had some local children come along at afternoon tea time to make kites - so sweet and good to experience a little local culture. There's a temple across the valley - when we were there a very long service was broadcasted via loud speakers which we felt added to the atmosphere though might not be everyone's cup of tea. The food is very good and the bar is nice. The two public infinity pools also extend over the jungle and are absolutely spectacular. The spa is small though special as treatments are outdoors though in a sheltered way - lovely to wake up from a long (and very competent) massage to the sights and sounds of the jungle. We've travelled a lot and been fortunate to stay in some amazing places though this one just about tops the lot if you're looking for luxury in a remote setting.

  • Stayed August 2012, traveled with family
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Helpful?
4 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (218)
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English first
Palo Alto, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 2, 2012

Ubud Hanging Gardens is an absolute must! Each room has its own infinity swimming pool which is stunning. The resoet is built on the side of a steep hotel and you take a series of funiculars to get up and down the various levels. The room is large and two sides have floor to ceiling windows which look out to the pool and jungle. The room and bathroom are very clean and comfortable. The restaurant is excellent. Service is wonderful. As I was traveling alone, the staff could not have been nicer. There is a good mix of lots to do and nothing to do. The hotel has a huge binder with all local activities. You can either relax or stay active. I look forward to going back some day as this property is stunning and should not be missed!

Room Tip: I stayed in the lowest level closest to the river and the jungle. I liked it as it is the most priva...
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  • Stayed July 2012, traveled solo
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Helpful?
4 Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed August 31, 2012

I am a seasoned traveller; please read my profile to put me review into perspective. I lived in South East Asia for a number of years previously and have been to Bali – and heaps of other SEA holiday destinations - many times, hence feel I am in the position to objectively compare.

Note that I did not actually stay at the Hanging Gardens hotel; I just spent ¾ of a day there after a business conference elsewhere in Bali. Hence I can’t comment on the rooms; the little I saw of them from afar seemed fairly average with the exception of the individual pools which came with every bungalow – those seemed to be exceptionally nice, infinity type with fantastic views across the valley but great privacy.

Something to keep in mind is the location; it is a solid 2 hours from Nusa Dua and still 30 minutes from Ubud, which may make for lots of lost time depending what plans you have for your Bali experience. No prob if you plan to stay there for a couple of days but a problem if you plan to explore the island.

The entire place is built on multiple levels into the mountain face, hence the name of the hotel. There are lots of stairs but also two little cable cars – a funky and tremendously useful feature in this scenario, which provides stunning, undisturbed views into the green valley from wherever in the hotel you are, inside and outside. The multi-level theme goes across the entire place, with the pool, the restaurants and everything else cutting over multiple terraces. The overall style is “Tropical – Rustic”, however not necessarily traditionally Balinese – also not modern, just the main pool is a standout in that respect – more later.

I went to the Spa with high expectations; in reality it was certainly nice but – similar to many other elements of the hotel – was missing a certain ''wow" factor. However, the treatment rooms have fantastic open views over the valley and the overall feel is very airy and again “Tropical – Rustic”. The room was spacious with a nice bath, shower etc. I had an extended version of a Balinese massage which was nice but not terribly memorable – personal taste I guess, I prefer western style sports massages. Keep in mind that you’d get exactly the same massage at the beach or in a standalone spa anywhere in Bali or South East Asia for a tenth of the price (albeit not with this view…)

Afterwards I had lunch at the larger of the two restaurants. The restaurant was better kept than the rest of the hotel; letdown was some of the food. The starter was quite nice but the main disappointed with the “fish of the day” clearly not referring to the day it was served to me but some day in the distant past (ie not very fresh). Also, there was a little communication breakdown – I thought I had clearly asked whether this was to be a whole fish and it turned out it was not, despite earlier promises.

The theme of difficult communication repeated itself through the entire place; in addition, staff was– while fairly friendly - not exactly proactive, and later once I was at the (incredibly nice) pool I was left alone for hours with nobody looking after me whatsoever. I had expected a little more service from a high end place like this. In addition, twice during the limited time I was there I observed staff becoming actually quite aggressive very quickly when guests with limited English skills didn’t immediately understand what they were saying (which was in both occasions more the staff’s fault than the guests’). Not a nice feature.

My final experience was the main pool, which is probably the feature for which the hotel is most famous for. It is stunning – a 2-level curved infinity pool with the one feeding into the other from 4 meters above, both overlooking the valley. Truly spectacular. Having said that, I have seen other pools in other Bali hotels that were similarly stunning so make sure you do your homework before getting hooked too quickly. As I mentioned above, service at the pool was fairly non-existing, clearly a let-down and further driving the overall feel of fairly laiz-affaire staff attitude (substantially more so than in other comparable Indonesian places). Critically, the sun was very hard to catch after 3pm so it was actually quite cold (note – the place is 600m above sea level which makes it a couple of degrees colder than the rest of the island)

So in summary the hotel certainly has its highlights and probably appeals to a certain niche segment of travellers. However, the overall feel I got was a little run down, a little empty, a little lack of care, and a little lack of service and lazyness, with food a little below par. Pair that with a distant location and a high price, and I probably would not come back; Bali is very competitive with lots of options and if you are not on top of your game you’ll be left behind and I had the feel that this has already happened to the Hanging Gardens.

Room Tip: its all about the view
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  • Stayed August 2012, traveled solo
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Helpful?
6 Thank Stakkato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

The Orient Express group has done it again. Just when I thought I couldn't love them more, I come across another masterpiece in their portfolio.

My husband and I spent a few days at Ubud Hanging Gardens for a bit of R&R and from the moment we arrived, it was obvious that we had made the right decision. We were given a complimentary upgrade to a panoramic pool villa which really set the mood for the whole visit and after checking in, were given a tour of the resort with the wonderful concierge, Wayan. More than anything, it's obvious that all the staff at Hanging Gardens love their jobs and are really interested in the people there. Everytime we got a lift in the funicular, the operator would have a little chat to us about our plans for the day and looked genuinely disappointed when we got in with our luggage to check out. Hopefully he took some consolation from the fact that we were just as disappointed to be leaving.

The villas are beautifully appointed, spacious, clean and serene. The bathroom is massive and the bath itself is big enough to swim in. The beds are comfortable and the best part is that the villas are arranged so that you cannot see your neighbours from where you are - looking out onto the Ayung river valley, it feels like you are in the middle of nowhere, on your own, and it's fantastic.

We ate at the hotel restaurant for all of our meals and cannot recommend it highly enough. Again, the staff are attentive and helpful without being intrusive and take great pride in their work. The selection at the breakfast buffet is immense and if you book a table for the right time, you might be lucky enough to get a table overlooking the valley and the temple opposite.

If hanging out by the beautiful free form pool gets a little dull, the hotel offers possibly the widest variety of activities I have ever come across from the relaxed yoga and spa to something more adventurous like quad biking and elephant safaris, there is certainly not a shortage of things to do and I would strongly recommend you take a pair of trainers along to get involved in some of them.

This hotel is not cheap by any stretch but it is worth every single cent that you pay. It is very unique in the sense that it will be whatever you want it to be - from a relaxed and romantic get away to something more adventurous and educational.

A couple of things to bear in mind, though - you're pretty high up here and right in a river valley - as such it can get a little chilly at night so pack a jumper. And it's a LONG way from the airport - 90min by road - the hotel offers a transfer service for US$50 each way, which is great value for money, particularly if you are a first time visitor to Bali like we were.

Room Tip: If you can, try and get villa 22 - it has a truly exceptional view.
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  • Stayed August 2012, traveled as a couple
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Helpful?
6 Thank Flying_Bunny8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 3, 2012

We stayed for a week. So glad we chose Hanging Gardens!!!! It was a peaceful sanctuary to return to after adventuring out and about on the hectic roads and in the markets etc. The river and the forested valley were gorgeous and very relaxing.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
8 Thank toteera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed August 2, 2012

The hotel location and the villas are beautifuls, breakfeats and dinner are nearly perfect
but when we did arrive we had a poor and pretentious reception, the villa we were given had no view despite our specific request and we had to make a real fuss to be given a proper pool villa with ''temple view'' and a pool.

Room Tip: top villas have the best view, but in some of them the road noise in the morning is fairly high
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  • Stayed September 2011, traveled as a couple
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Helpful?
1 Thank toukan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 1, 2012

My family and I spent three wonderful nights here in late June in a Family Villa and could not have been happier. The setting and resort are physically stunning, the food outrageously good but these are not even the best parts - the staff provide the real highlights. Friendly without being intrusive, knowledgable and always accommodating. We stayed in some other fantastic resorts where the staff were also friendly but I guess the difference must be in the selection and training of the people. By the way, the distance out of Ubud is no disadvantage - its still so easy to get there but Hanging Gardens is a serene escape from the manic town. And if you dare complain about slow wifi as we heard one obnoxious guy then you've missed the point and shouldn't be there. I will be back without a doubt.

By the way the wifi speed is more than acceptable...

Room Tip: We were on the same level as the restaurant - ideal for the view and close proximity to services. Bu...
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
4 Thank Jeremy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanging Gardens of Bali

Property: Hanging Gardens of Bali
Address: Desa Buahan, Payangan 80571, Indonesia
Location: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Payangan
#3 Top resorts Hotel in Payangan
#6 Spa Hotel in Payangan
#6 Luxury Hotel in Payangan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hanging Gardens of Bali 5*
Number of rooms: 44
Official Description (provided by the hotel):
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Hanging Gardens Of Bali Payangan

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