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Alila Ubud
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Reviews (2,229)
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All reviewsvalley villaplantation restaurantour honeymoonspice marketdeluxe roominfinity pooltasting menurice fieldsoutdoor bathroomafternoon tealocal monkeysshuttle busa la cartesun loungershotel is beautifulmonkey forestbalinese massage
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Reviewed June 24, 2014 via mobile

We stayed at the Alila for the first week of our honeymoon. I had done a lot of research into the hotels so I knew what to expect when arriving but I didn't expect that reception had no idea that it was our honeymoon until a couple of days into our trip... A bit disappointing!!! Suffice to say we did not get any upgrades as other honeymooners did or the daily baked goods in our room but that was fine by us. We were there to relax and be looked after.

The food in General was very good and we enjoyed the breakfast each morning. We also had a romantic meal for 2 down past the pool in the cabana which was truly magical! Would recommend :) we also loved the afternoon tea treats by the pool which was around the time the monkey came out to play.

The room I have to say was average and we weren't blown away. The view was OK but the doors were quite annoying leading out to the balcony and had annoying latches at he bottom which were hard to open/close. Also, the toilet door wasn't very private!! As a married couple it was ok for us but a little privacy would be better... I think having read the reviews a pool villa would have been better for us. Maybe next time!

As for the staff, they really are an asset to the hotel. We especially liked Putu who took us out on our trips to Ubud and the rice fields. He was so much fun!! The other staff are of course lovely too and made our stay a very pleasurable one. Janice was also very nice.

I would go back to the Alila but I wouldn't stay in the classic room.

  • Stayed: June 2014
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1  Thank Gillymcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

The Alila Ubud is an exceptional property, from the moment you arrive you are treated like a VIP .Nothing is too much trouble, the staff are amazing . We stayed in a deluxe room with amazing views over the valley.The spa is a must do experience and very reasonable for a 5 star hotel. Each Yuni greeted us in the restaurant and made sure every need was catered to. On our final night Dewa the executive sous chef made the most delicious Ristaffel ( a taste of many of the dishes of Indonesia), I recommend you try this. The overall experience should not be missed

Room Tip: The deluxe room are bigger than standard with the luxury of outside bath and shower
  • Stayed: June 2014, traveled with friends
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Thank MelbCaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alasdair D, General Manager at Alila Ubud, responded to this reviewResponded June 29, 2014

Dear MelbCaps,

Greetings from a sunny Alila Ubud and thank you for your recent review.

It's wonderful to read your feedback, I will be printing out your review for the team notice board, it's a pleasure seeing the staff smile at the positive comments of our recent guests.

I'm pleased to read the reviews on Yuni & Dewa, both of these Food & Beverage team members are fantastic ambassadors for Alila, having a genuine warmth and care for their guests. I hope you managed to try the home made ice cream tasting platter for dessert after the Ristaffel, it's a must do and completely decadent!!

Thank you also for your comments on Spa Alila, I agree with you that the treatments are very reasonable and a wonderful way to relax after a hard day of leisurely breakfast and lounging poolside...

The team and I look forward to welcoming you back home to Alila Ubud on your next visit to Bali...

Kind Regards,

Alasdair Davidson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

The architecture of the hotel is interessant. Most of it is made by rounded stones.

The normal room where i have been is not shown on the pictures on tripadvisor. They are showing only the junior and king suite. (++$$$$)

When i look those pictures, i have the impression that i haven't been to the same place...but is it well!

THE WEAK POINT:
The room was very poor:
1) the lock of the door was defect. I had to fix it many time.
2) the opening of the sliding windows in the room is really sh... you have to be on the ground to pull up a piece to unlock it. After a few times, you get really pist off to do that.
3) the shower was almost broken - the pipe was almost hanging out of the wall.
4) The A/C was really noisy. We had the impression to have a generator close by.
5) The tap of the sink in the shower room was leaking all the time. No proper door between shower room and the room. Then you could hear the ..."plick....plick....plick" of the drop during the night.

The service at the restaurant was very poor:
1) Not enough personnel to take care of all the guess.
2) Long waiting time
3) If you are a good eater - don't go there. You will need to order 3 time the main course to be satisfied. But perfect diet for anorexic poeple.
4) Breakfast.... not buffet but "a la carte" - only 3 items at a time. Take a long time to arrive and most of the time very small portion. I have ordered a sandwich...i get a piece of 50mm by 75mm of bread on my plate.
5) The restaurant is in open air. If you want to eat protected from the mosquitos, the best will be to be cover of anti-mosquitos. No sheltered area in this restaurant.

THE GOOD points:
1) Free shuttle service between UBUD and ALILA. Only 4 times a day. Don't miss it!
2) Free "Tea time" around 4-5PM at the pool
3) Monkeys visiting the hotel in the evening
4) The employees are really very friendly and once they have time take good care of you.
5) Nice view on the forest

Room Tip: Do not take a normal room! Put the budget to have a bathroom enclosed or even the private swimming pool as on the pictures shown. In otherwize you will be disappointed.
  • Stayed: June 2014, traveled with family
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1  Thank Philippe-Franco... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alasdair D, General Manager at Alila Ubud, responded to this reviewResponded June 29, 2014

Dear Philippe-Franco... D,

Greetings from Alila Ubud and thank you for taking the time to post your comments.

Having initially read your comments, I was concerned if the review was of the same hotel, especially as the room you had stayed had undergone a full interior & exterior refurbishment in March of this year. The team and I visited the room upon receiving your feedback and whilst I agree that the shower pipe was loose and needed tightened, the condition of the rest of the room was in excellent shape. Upon speaking with both the housekeeping and F&B teams, no one had been intimated of a leaking tap, we would have been only too happy to rectify this concern immediately, occasionally room moving guests if we cannot address the problem completely.

Your concerns with the restaurant have been addressed with the team and we are working to identify guests who wish to have a quick meal rather than the leisurely 'grazing' breakfast that our a la carte menu offers. As one of the key highlights for many guests, the breakfast tasting menu is usually enjoyed 2 - 3 courses at a time allowing for each dish to be freshly prepared by the kitchen.

I am glad to read that you enjoyed the shuttle service, the monkeys and the friendliness of the team. We will most certainly be working on the points you have raised and look forward to welcoming you back to Alila Ubud in the future.

Kind Regards,

Alasdair Davidson

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Reviewed June 23, 2014

We had a pool villa, the food and service was awesome, views and walks in the jungle are very cool. Very much a retreat, quiet with not much going on. Free shuttle bus Ubud where there are some very nice restaurants. The second of two hotels that we stayed in whist in Bali and perfect to finish off our holiday "Super Chilled"

Room Tip: Get a Villa they're awesome, with your own private pool and Apple TV, so take your iPad.
  • Stayed: September 2013, traveled as a couple
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Thank WesEmerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014

This hotel is an oasis among the crowds and noise that is Ubud. The hotel is beautiful and the service is wonderful. We loved our stay and hope to come back another time. We did some spa treatments and they were awesome

  • Stayed: June 2014, traveled as a couple
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Thank Susanbrownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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