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Quality Inn & Suites Kansas City I-70 East
Ranked #15 of 18 Hotels in Independence
Reviewed October 16, 2004

We stayed here while attending the Billy Graham Crusade at Arrrowhead Stadium. The hotel is located 3 exits from the stadium and is very convenient to restuarants, etc. Service was good, however the morning breakfast was handled by one nice lady who was not only in charge of making waffles but keeping the small buffett stocked. In reading the other review, this seems like an ongoing problem that the hotel needs to address. It isn't the lady's fault, the hotel needs to give her some help. We would stay here again mostly because of price and location.

  • Stayed: October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank lbmollie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 - 209 of 209 reviews

Reviewed July 4, 2003

We decided to stay here because of the hotel's proximity to Kauffman Stadium, it's AAA 3 Diamond rating, and what seemed like a great deal my wife found on the internet. We arrived a little early, so I wasn't surprised we weren't able to check in right away, but I wasn't impressed by the desk clerks lack of...well--personality. When we were finally able to go to our room, I discovered there wasn't a remote for the TV. I called the front desk and asked for one and a couple extra pillows. An hour later I had to call again. A maintenance man showed up with the remote, but still no pillows. I mentioned it to him and he must have let housekeeping know, because we finally got our extra pillows almost 2 hours after I called! In the meantime, I found the remote he brought us didn't work. We took it back up to the front desk on our way out to dinner. The maintenance man was up there and said he would go back to our room and see what needed to be done to get it to work. I didn't feel completely comfortable having someone in our room while we were gone, but we didn't leave anything of value in there, so I said that would be OK and we went to dinner. When we returned the remote was working and I hoped that would be the last little aggravation.

I was wrong.

The next morning we went down to take advantage of the complimentary waffle breakfast, but they had only one very flustered older woman trying to keep the breakfast bar stocked and make waffles for all the guests. We gave up on this lost cause and went out to breakfast, then to a museum in downtown Kansas City. We returned around 2:00 PM only to find our room hadn't been cleaned yet. I called the front desk an hour later when we were leaving for the baseball game and was curtly told by the desk clerk that housekeeping was still cleaning the rooms. We went to the game (a double-header) and returned around 11:00 PM with my son joking that they "probably hadn't cleaned the room yet."

It was no joke.

I called the front desk and was informed that the manager on duty was walking the hotel. I asked that she call us as soon as she returned.
When she finally returned my call it became apparent that she didn't want to rectify things until the morning. I made it clear that wasn't going to be sufficient and she came up with a room they were "holding for someone else." We went to the front desk to exchange room keys and talk to her face-to-face. She knocked $25 off our bill, but it was too little, too late. We checked out a day early the next morning.
Fortunately, we were able to find a hotel that was adequately staffed with friendly people, so we didn't have to cut our trip short. It also restored my faith that the service of every place isn't deteriorating because they can't find good help.

7  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, manager at Quality Inn & Suites Kansas City I-70 East, responded to this reviewResponded October 2, 2009

We opened with a new owner and newly removated hotel in Feb 2009,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013 via mobile
Google Translation

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yves Michel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Kansas City I-70 East

Address: 4200 S Noland Rd, Independence, MO 64055-4739 (Formerly Regency Inn)
Location: United States > Missouri > Independence
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 18 Hotels in Independence
Price Range: $63 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Kansas City I-70 East 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Independence
Quality Inn Independence
Independence Quality Inn

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