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“Nice Surprise”

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Quality Inn & Suites Kansas City I-70 East
Ranked #16 of 18 Hotels in Independence
Scottsdale, Arizona
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Surprise”
Reviewed September 24, 2011

We have found that the Choice Hotels are hit and miss. However, we were pleasantly surprised at this Quality Inn. Though it's an older hotel we found it to be nicely updated and very clean. Connie checked us in and couldn't have been nicer or more informative.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjpjlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Any
English first
Seattle
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 30, 2011

Although the room was budget friendly, I would never stay there again. There was an overwhelming smell of mold/mildew, and the room felt very damp. My husband and I were very uncomfortable there and did not sleep well at all.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank seattleite61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Director of Sales at Quality Inn & Suites Kansas City I-70 East, responded to this review, September 22, 2011
As always, we appreciate our guests taking the time to express their opinions about their stay with us. It is unfortunate, but, yes we were experiencing a challenge with a mildew odor in a few of our rooms. I would like you to know we have been working on that issue and have found the cause. Please give us another try in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Missouri
Level 5 Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 29, 2011

Very nice staff at check in. Room was very spacious and nice. Beds were very comfortable. Free breakfast in the morning was very good. Overall, very well pleased with the service, price, quality, and cleaniness. The pool area looked great too, however I didnt use it. The hotel is close to I70, shopping, Harry Truman musuem, Arrowhead & Kauffman stadiums.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank beachinfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2011

My family and I stayed at this hotel/motel for one night. I was a bit disapointed in that I could tell it was and older motel that was refurbished and just couldnt overcome its old bones. Carpet was not that great even thought it was repainted in the rooms it didnt feel fresh. That being said it wasnt that clean, especially the bathroom, which had a slight smell to it. Breakfast was included and it was ok , they had to open up the conference room to accomodate everyone. I wouldnt stay there again , unless it was the only thing left.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank betsy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityindependencek, Webmaster at Quality Inn & Suites Kansas City I-70 East, responded to this review, August 18, 2012
Dear Guest,

Thank you for choosing Quality Inn & Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping was instructed to see to the rooms being properly outfitted before being released for occupancy.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Management were notified of the problem you experienced and situation is being looked into.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn & Suites. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Fort Myers, Florida
Level 6 Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 27, 2011

We chose this hotel based on our vacation route and because it was part of the "Choice Priveleges" program. I rarely write anything negative about facitlites at which we stay since we tend to research every place carefully before making a decision. However, this hotel was not one of the best for us. Our room was certainly clean enough, and the folks at check in were nice enough. The real drawback here was noise. First, the walls were thin so you heard everything. We had two motocyclists pull in right outside our window several times during the evening and the sound from their engines was incredible. To make matters worse, there was a gap under our door. A family with children was directly across the hall from us and they were in and out of the room constantly and we could hear every piece of their conversation. Every time another room door opened or closed, we heard AND felt it. The room itself was clean and the bed was comfortable enough but without proper insulation, that didn't matter much since sleep was hard to come by. A bit on the expensive side compared to other "overnight" hotels and with the noise factor included, not a great value in our estimation.

Room Tip: Make sure your room is well insulated from the noise.
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Docksider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Guest Relations Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, September 22, 2011
Dear Guest, thank you for taking the time to express your concerns about our hotel, I would like to discuss the problems with you. We receive very few complaints about noise, so that matter is of concern to me. I would like to try to make the bad experience up to you in some way. You may contact me directly at the hotel (816-373-8856) or via email at gm.mo122@choichotels.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 11, 2011

Not worth $71.00 we paid. Breakfast was average. Day one of big travel. We will definitively seek out new properties.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJPaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Guest Relations Manager at Quality Inn & Suites Kansas City I-70 East, responded to this review, September 22, 2011
I truely regret that your experience with us was not up to the level we try to give all of our guests, I would lke the opportunity to "make it right" please give us a call or send an email to me at barbharrington75@yahoo.com. Thank you for taking the time to express your frustrations, it does help us become a better hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manhatttan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2011

Hotel in need of repair. Doors repainted so many times need to shove door with body weight to open, room thermostat not accurate and room fluctuated from hot to cold all night. Bathtub faucet dripped all night and exhaust fan did not work. Front desk staff made no attempt to fix other to "let maintenance person know". Breakfast not able to accommodate guests when hotel is full. Not enough seating, food, or waffle makers. Very disappointing stay.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank harleymanhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Kansas City I-70 East

Property: Quality Inn & Suites Kansas City I-70 East
Address: 4200 S Noland Rd, Independence, MO 64055-4739 (Formerly Regency Inn)
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Independence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Kansas City I-70 East 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more   less 
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Also Known As:
Quality Hotel Independence
Quality Inn And Suites
Quality Inn Independence
Independence Quality Inn

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