We decided to stay here because of the hotel's proximity to Kauffman Stadium, it's AAA 3 Diamond rating, and what seemed like a great deal my wife found on the internet. We arrived a little early, so I wasn't surprised we weren't able to check in right away, but I wasn't impressed by the desk clerks lack of...well--personality. When we were finally able to go to our room, I discovered there wasn't a remote for the TV. I called the front desk and asked for one and a couple extra pillows. An hour later I had to call again. A maintenance man showed up with the remote, but still no pillows. I mentioned it to him and he must have let housekeeping know, because we finally got our extra pillows almost 2 hours after I called! In the meantime, I found the remote he brought us didn't work. We took it back up to the front desk on our way out to dinner. The maintenance man was up there and said he would go back to our room and see what needed to be done to get it to work. I didn't feel completely comfortable having someone in our room while we were gone, but we didn't leave anything of value in there, so I said that would be OK and we went to dinner. When we returned the remote was working and I hoped that would be the last little aggravation.
I was wrong.
The next morning we went down to take advantage of the complimentary waffle breakfast, but they had only one very flustered older woman trying to keep the breakfast bar stocked and make waffles for all the guests. We gave up on this lost cause and went out to breakfast, then to a museum in downtown Kansas City. We returned around 2:00 PM only to find our room hadn't been cleaned yet. I called the front desk an hour later when we were leaving for the baseball game and was curtly told by the desk clerk that housekeeping was still cleaning the rooms. We went to the game (a double-header) and returned around 11:00 PM with my son joking that they "probably hadn't cleaned the room yet."
It was no joke.
I called the front desk and was informed that the manager on duty was walking the hotel. I asked that she call us as soon as she returned.
When she finally returned my call it became apparent that she didn't want to rectify things until the morning. I made it clear that wasn't going to be sufficient and she came up with a room they were "holding for someone else." We went to the front desk to exchange room keys and talk to her face-to-face. She knocked $25 off our bill, but it was too little, too late. We checked out a day early the next morning.
Fortunately, we were able to find a hotel that was adequately staffed with friendly people, so we didn't have to cut our trip short. It also restored my faith that the service of every place isn't deteriorating because they can't find good help.
- Official Description (provided by the hotel):
- The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more less
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- Also Known As:
- Quality Inn And Suites
- Quality Hotel Independence
- Quality Inn Independence
- Independence Quality Inn