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“needs a cleaning”

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Comfort Suites Independence
Ranked #4 of 18 Hotels in Independence
Certificate of Excellence
Reviewed September 1, 2010

I used trip advisor as a resource for our last minute hotels for 10 days and this was the one big disappointment. The reviews were very good, but the carpeting in the public areas and the room need a cleaning, the sofa was stained when checking for bed bugs(none found) it appeared that the box spring cover had not been cleaned for some time. In addition I noticed ants in the dining room where breakfast is served. The room also had a very musty odor.

  • Stayed: August 2010, traveled with friends
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3  Thank marty230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Comfort Suites Independence, responded to this reviewResponded September 19, 2010

Thank you for taking the time to let us know about your stay. The only way we can get better is to get honest and timely feedback, which we use to help us improve our product and services. I am sorry you were disappointed with our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and when for some reason we fail, we are very concerned, as we clearly were not performing up to our normal standards. I hope you will consider giving us another chance to earn your patronage during your next visit to our area.

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Reviews (280)
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257 - 263 of 280 reviews

Reviewed May 23, 2010

I am very impressed with the customer service, the staff is always so willing to help. Great breakfast, many items including hot food, which changes daily. Our room looked and smelled clean. Another review read that this hotel was loud, but we stayed a weekend with girls fast pitch tourneys (the hotel was FULL of teenagers) and did not hear a sound once in our room, no running feet or loud voices. I also liked that there is convenience (Target) and destination shopping (Bass Pro) close by. Near Bass Pro was also a nice park where are son as able to burn off some energy before hitting the road.

  • Stayed: May 2010, traveled on business
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7  Thank CNCSTORMs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2010

After working for several years at various hotels, I know what I am looking for when it comes to cleanliness and comfort. The staff at this hotel take a great deal of effort to keep everything clean. The rooms are spacious and comfortable. The staff is very helpful with finding sites to see and accomodating requests.

  • Stayed: August 2009, traveled as a couple
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6  Thank crogers82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2010

For a significantly lower price, this hotel might be ok. With a last minute reservation, we had to book a suite. The smell from the pool is quite strong in the lobby. The room looked and smelled fine, but the bathroom was dirty. We were in a handicap accessible room. The shower head had mold growing behind it and had obviously not been moved for cleaning in some time. Wallpaper was coming off in the bathroom as well. There was also no hot water for morning showers.

The main problem was noise. We could hear people opening and closing their doors all night long, and the people above us sounded like Riverdancers.

  • Stayed: April 2010, traveled as a couple
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2  Thank Jethro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2009

Had a good experience, Enjoyed my stay well. Slept well. It was quiet and centrally located to everything nearby. decent price, could have been better.

  • Stayed: December 2009, traveled on business
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7  Thank ontheroadalways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2009

I took 280 teenagers and adults to a conference the week beforeThanksgiving. The teenagers needed to eat breakfast within a 1 1/2 hours so we could get to the convention. They brought in extra staff for breakfast and room cleaning. They always wanted to know if they could do more for us. They had GREAT attitudes, always wanted to help, breakfast was plentiful and good food. Rooms and hotel were clean even after 280 youth were there for 3 days. As the group leader, I depended on the staff of the hotel and they came through for our group in a big way. GREAT Job, It was wonderful to work the Hotel.

  • Stayed: November 2009, traveled on business
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7  Thank slipforgrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2009

Tons of room, modern, clean, comfortable beds. We reserved room on Hotwire and got this room for 48 bucks/night. Room had small fridge and microwave, TONS of room (we ended up in a handicap accessible room). Everything was very nice. Breakfast was decent too...some hot items.

This worked great for a family of 5. There was a pullout couch in addition to 2 queen beds. If you decide to stay here, look on Hotwire first--it will be listed as a 2.5 star.

Oh, pool was great too, especially for young kids--shallow and small (guess this may not be great for older kids).

  • Stayed: September 2009, traveled with family
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5  Thank COgirl_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Independence

Address: 19751 E Valley View Pkwy, Independence, MO 64057-2157
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Independence
Price Range: $106 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Independence 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Comfort Suites Independence Hotel Independence
Independence Comfort Suites

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