We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean and safe”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Independence
Ranked #4 of 18 Hotels in Independence
Certificate of Excellence
South Carolina
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Clean and safe”
Reviewed December 30, 2013 via mobile

We stayed here one night on our way back from Denver.
It is an easy exit from the interstate and close to restaurants.
The rooms are large and comfortable and clean. Our bathroom needed maintenance. Mold on the wall, peeling paint and wallpaper, cracked grout and a soap dish fell off the wall into the tub during my shower.
It was reported to the desk clerk, I hope they take steps and check the rest of their rooms as well.
Breakfast was typical fare. Their coffee undrinkable. Perhaps I got the rare bad pot?

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gypsywych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, January 3, 2014
Dear Gypsywych,

Thank you for sharing your comments about your recent stay with us. I am truly sorry for the poor conditions you found, and for the bad coffee and hope you will accept my apologies. We do have a comprehensive preventative in room maintenance program and will make sure your room is next on the list so the necessary repairs can be made immediately. I hope you will give us another chance to earn your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

271 reviews from our community

Traveler rating
    179
    68
    21
    3
    0
See reviews for
107
48
13
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Newport, NC
Level Contributor
135 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 27, 2013

This is a nice, convenient property - very courteous staff, plenty of parking, lots of restaurants nearby. It's a great place to stay while visiting family in town - close to the mall - the room was a great size, the bed comfortable (with lots of pillows) - the A/C & Heat worked really well - it had a great size bathroom - nice towels - all the comforts of home. Some of the housekeeping was a bit spotty - but we know the staff had their hands full all weekend. The breakfast was more than adequate - the coffee good and hot.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moreauak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, December 2, 2013
Dear moreauak,

Thanks for staying with us and posting your review. I'm sorry that our housekeeping team didn't do a better job for you and offer my apologies. I will use your review in discussions and training to so this doesn't continue or recur. We value your business and your feedback will help us make improvements to our operation. I hope you will give us another chance to regain your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoffman Estates, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

I travel frequently for business and leisure to see family. This trip I was with a team of 21 7th and 8th grade boys. They are very disciplined and well behaved but they are teenage boys. Katalina was so nice to us and to our team and made us fell welcome, she even baked us fresh chocolate chip cookies for our drive home. On the amenity side, the pool and work our facility is spotless and the breakfast was tasty, especially the biscuits and gravy! Really everyone was very friendly there. I'd like to mention Eric as well! Love that all rooms have a fridge and a microwave too. Enjoy your stay!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank storm w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, November 20, 2013
Dear storm w,

Thank you very much for sharing your remarks about your stay with us. All our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. Katalina and Eric are terrific and inspire all of us to do our best, with every guest, every day. I'll ensure they are properly acknowledged for being mentioned here by you. We are happy to be of service and appreciate your business. I hope we can welcome you back and serve you again soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Independence, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2013 via mobile

Staff was very friendly. Room was a good size and very clean. Cleaning crew the next morning was slamming doors at 9am, it was very disturbing. Overall good stay. Good price for a nicely located hotek

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShockMe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, November 18, 2013
Dear ShockMe9,

Thanks for staying with us and posting your nice comments. I'm glad you found us to be a good value and that we met your lodging needs. I hope we can serve you here again and you will let us know how we can earn another star or two from you.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 13, 2013

This hotel is surrounded by a variety of restaurants within walking distance. We stayed here one night while visiting family in town. Check in was the smoothest and the fastest I've ever encountered. Our room was very spacious and clean and the bed was comfortable. The breakfast area was large and roomy, even though there was a big crowd on Sunday morning there were plenty of empty tables. The breakfast was average. It's hard to complain when it's free.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iowa_state_fan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee, Oklahoma, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2013

Our first floor room was so convenient to the large breakfast room, and all of the staff were so friendly and helpful. Parking is also close to the front door and there are lots of good restaurants next door and across the street in this travelers niche just south of the Interstate.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska, United States
1 review
Reviewed October 17, 2013

I enjoyed a four day stay at this property and strongly recommend it to friends and family.
The service provided by the front desk staff was prompt, professional and courteous. I instantly felt welcomed and this feeling continued throughout my stay. My room was clean and comfortable. Falling asleep and getting a good night rest was wonderful.
The property grounds were well kept. My kids enjoyed relaxing in the pool. The breakfast service was a fantastic start for our daily activities. It was well run and organized. The breakfast staff always made us feel welcomed. It is a pleasure to see someone who takes pride in her work.
I look forward to my next stay at this facility.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review, October 18, 2013
Dear John A,

Thanks for making your very first TA review about your family's recent stay with us. We value all guest feedback and really appreciate your recognition of jobs well done by our team. We know you have a lot of hotels to choose from and are happy to hear that you'll be staying with us again. We are grateful for your recommendation, and look forward to welcoming you back.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Independence
0.1 mi away
Holiday Inn Express and Suites Independence
1.1 mi away
Stoney Creek Hotel & Conference Center - Kansas City
3.7 mi away
Best Western Truman Inn
Best Western Truman Inn
#5 of 18 in Independence
461 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hilton Garden Inn Independence
Hilton Garden Inn Independence
#6 of 18 in Independence
583 reviews
0.4 mi away
Drury Inn & Suites Kansas City Independence
0.2 mi away
My Place Hotel - Kansas City / Independence, MO
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Independence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Independence

Property: Comfort Suites Independence
Address: 19751 E Valley View Pkwy, Independence, MO 64057-2157
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Independence 2.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Hotels.com, Booking.com, Expedia, TripOnline SA, Travelocity, Hotwire, Cancelon, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Comfort Suites Independence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Independence Hotel Independence
Independence Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing