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Holiday Inn Express and Suites Independence
Ranked #2 of 18 Hotels in Independence
Certificate of Excellence
Reviewed June 3, 2013

Stayed here the second nite of our trip westward. Was clean, bed comfy, not as large as the nite before H IE but would stay again. Breakfast was standard for H IE. Location is right off the interstate which was easy to find

  • Stayed: May 2013, traveled as a couple
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Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded June 6, 2013

Thanks so much for your loyalty to the HIE brand and nice review of our hotel. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We look forward to serving you here again.

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320 - 326 of 413 reviews

Reviewed May 31, 2013

The holiday inn in Independence has a very hospitable atmosphere. The management, house keeping, and maintenance staff conducted themselves in a very professional mannor. I would not stay anywhere else in Missouri.

  • Stayed: May 2013
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Thank dustinharris11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded June 4, 2013

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

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Reviewed May 31, 2013

My husband and I traveled from California for a wedding and stayed at this hotel. We're frequent travelers and I can honestly say that the employees working at the hotel are the friendliest we've ever encountered.Richard assisted my husband in getting a rental car in Kansas City some 40 miles away from the hotel.We had to get the rental from the airport because of our flight schedule. Every morning Scott, the engineer, makes rounds in the breakfast area to make sure all guest's need are met. Mariah manages the buffet and does all she can to make sure her guests are satisfied. The hotel is one of the cleanest we've ever seen.The staff take care of the hotel grounds like it was their own home. The rooms are very spacious. The indoor pool area is very inviting and clean and the hotel also has a nice sports equipment room. The hotel is easy access to the freeway. When in town. we'll stay here again!

  • Stayed: May 2013, traveled with friends
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded June 1, 2013

Thank you for making the time to write and submit a review of our hotel. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. I'm glad we exceeded your expectations and look forward to serving you again on your next visit.

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Reviewed May 30, 2013

The check in experience was fast and flawless, the room was exactly the accessible room we had requested and was excellent. The breakfasts were some of the best I have ever had at an included breakfast buffet. The staff was friendly and eager to please, especially Scott, Richard and the lady doing the breakfast room whose name I didn't get unfortunately. The location is prime and access to major highways is easy. There are many attractions nearby along with major restaurants galore. It was close to our family and easy to get back and forth for visits. I would highly recommend this hotel for anyone staying in the area.

Room Tip: The first floor is great for those needing an accessible room and easy access to the parking lot and...
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  • Stayed: May 2013, traveled with family
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded June 1, 2013

Thanks for staying with us and sharing your comments. It's always nice to receive positive guest feedback and we really appreciate your recognition of jobs well done by our team. I hope we can serve you here again.

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Reviewed May 28, 2013

I am so very impressed with Mariah. How wonderful yo start my morning being greeted by such a lovely, kind.young lady! Mariah has a sweet smile and such a lovely, helpful spirit...makes me look forward to breakfast tomorrow!!

Room Tip: We had A king suite..very relaxing and comfortable..
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  • Stayed: May 2013, traveled as a couple
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1  Thank GMATraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded May 29, 2013

Thank you very much for sharing your remarks about your stay with us. Mariah is terrific and inspires all of us to do our best, with every guest, every day. I'll ensure she is properly acknowledged for being mentioned here by you. We are happy to be of service and appreciate your business.

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Reviewed May 27, 2013 via mobile

Great location with great customer service. Room was clean and comfortable. Continental Breakfast was your usual for a holiday inn express, however the Breakfast attendant was extremely friendly and helpful. Perfect spot for a quick overnight on our way south.

  • Stayed: May 2013
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded May 29, 2013

Thank you taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we want all our guests to be happy they decided to stay with us. We sincerely appreciate your business and hope we can welcome you back and thank you in person soon.

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Reviewed May 23, 2013

We had a wonderful experience. We arrived at 3:30 p.m. Unfortunately our room wasn't ready. It wasn't a big deal to us, but we were given bonus award points for our wait. That was very nice. We only waited about 20 minutes for our room. The room was spacious. The beds were comfortable. The bathroom was clean. They even had our roll away bed ready when we entered the room. For the first time we didn't have to call back down. I really appreciated that. The hotel was completely filled that evening, but we wouldn't have known because the rooms were very quiet. You couldn't hear anyone in the hallway either. The breakfast was hot and kept up to speed. The wonderful lady at breakfast even told me that freshest coffee pot. Lots of good mornings and have a nice day from everyone. Made it pleasant.

Room Tip: We stayed on the 3rd floor.
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  • Stayed: May 2013, traveled with family
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1  Thank dcsmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this reviewResponded May 25, 2013

Thank you for staying with us and posting your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back soon.

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Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Independence
Price Range: $117 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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