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“Bragging on Your Staff”

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Holiday Inn Express and Suites Independence
Ranked #2 of 18 Hotels in Independence
Certificate of Excellence
Corpus Christi, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Bragging on Your Staff”
Reviewed May 22, 2013

A wonderful experience was had during our stay! Scott was remarkable, friendly, and fun. He is great! He went out of his way for us!
Tiffany at the desk was a real help also. She came to our aid in the night, issues with our TV Mariah had a great breakfast. Our room was clean and cheery. Loved our restful stay and your staff.We definitely will return!

Room Tip: check out the TV. make sure it works well.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 23, 2013
Thank you very much for making your very first TA review about your recent stay with us. It is always our pleasure to receive guest feedback especially when it is as positive as yours. We really appreciate compliments to members of our team, and I'll be sure they receive the positive recognition they deserve for being mentioned here by you. We look forward to and welcome the opportunity to serve you again in the near future.
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384 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
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English first
Woodbury, Minnesota
Level 6 Contributor
120 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 18, 2013

We had three rooms for a family trip. The front desk lady was extremely nice as was the maintenance man. The hotel shows a little age, but was clean. They are still putting money into it as witnessed by a sidewalk repair and landscaping being done.

The rooms were clean and of average size. The amenties were on par with what one can expect from this star level.

One person in our party could hardly sleep due to the pillows. She stated that even their pillow marked as firm was not firm enough. Things like that are subjective though as I found the pillows fine because I like soft pillows. Another in our party lauded the hotel for being extremely quiet.

The breakfast was fine and consisted of the standard fare. If you can get this hotel at a good price, I am guessing you will find it suitable.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank trm684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 20, 2013
Thank you for choosing our hotel for your family and taking the time to share your comments. I'm glad you were happy with the service and accommodations we provide, and appreciate your understanding about the pillows. I hope you will give us another opportunity to serve you here in the future.
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Goodland, Kansas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 16, 2013

Friendly folks here! Scott made me feel especially welcome with his great attitude and smile. The room was immaculate, the bed comfy and, as always, HI Express exceeded my expectations. Lot's of restaurants to choose from all within walking distance.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eurekasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 18, 2013
Thank you very much for your recent visit and for taking the time to post your comments and 5 star rating. It is always nice to receive guest feedback about the wonderful service they've received, and I'll be sure that Scott is recognized for being mentioned here by you. We look forward to and welcome the opportunity to serve you again in the near future.
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O'Fallon, Missouri
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2013

We were headed to Kansas City on May 2 for a college visit and a choir competition, when the snow got so bad that we had to stop in Independence.The Holiday Inn Express & Suites rooms were very spacious and the breakfast was quite good.My husband and oldest child went to the college visit while the younger two swam for a while. We checked out of our room at 11:00 and moved into the breakfast area to work on school work until Dad and Sis returned from their campus tour.They returned at 12:15 and we went on to our original hotel destination for the choir competition.I know... boring review, but I haven't told you about the staff that we got to meet while we were there.Scott,a licensed pool technician, made sure we had a fun and safe visit to the pool.We talked with him about his family's experience with homeschooling and he encouraged us to continue with our homeschooling.We enjoyed talking about about our family's faith in God with Scott.What a blessing! The sweet lady cleaning the breakfast area held off on vacuuming while we did our school work in the corner. When we finished and were packing up to leave, she made sure we had everything and made small talk with my two children which made them feel special.The lady working the front desk as we were leaving asked my 10 year old if he had enjoyed his stay. He said he did and she told him how glad she was and to have a fun weekend.He said it made him feel grown up to have all those adults talk to him like he was a person and not just a little kid. Thank you!

Room Tip: We stayed on the back side of the hotel away from the interstate. Very quiet there.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VanGoMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 13, 2013
Thank you for making the time to write and submit a review of our hotel. Its people like you who make our jobs of assuring guest comfort and satisfaction very rewarding. I'm glad you chose our hotel for your stopover and hope that you will stay with us again.
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Vernon Hills, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

I did not have a reservation and was very tired from driving. Stopped at multiple exits and all hotels were booked. I finally stopped here and the front desk person had one room left and got me in. He was great to work with. The next day in the hallway I passed by Scott in the hallway. I believe he does engineering work for the hotel and he stopped me to ask me how my stay was and how I liked the hotel. Super nice guy. I have never had that happen to me, especially from engineering and I stay at hotels probably 50 nights a year. If you are ever in the area I reccomend staying here.

Room Tip: Double Rooms have two queen beds which is great!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 9, 2013
Thank you very much for taking the time to write and post your very first TA review about your recent experience at our hotel. It’s guests like you who validate our efforts in keeping our hotels at the highest standards of cleanliness, service and facilities. We take a great deal of pride in our people and operations and endeavor to deliver a terrific experience to every guest. We really appreciate your strong recommendation and look forward to serving you again on your next visit.
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Jefferson City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2013

The room next to us had a couple of dogs that began barking while the owner was out. We complained to the fron desk staff. They moved, and upgraded us free of charge. The person in that room was little loud and the staff had to knock on his door to tell him to quiet down(he was talking to someone on the phone). For our troubles they gave us a gift card for gas and 5,000 Priority Club points. Also each morning at breakfast the girl, I think her name was Mariha, was very nice, helpful, and friendly. She worked hard to keep everything clean and stocked, and even picked up trays if you were done so you didn't have to get up. Great experience. This is how a hotel should operate.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, May 8, 2013
Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and we really appreciate your recommendation. Mariah is terrific and inspires the rest of us to do our best with every guest, every day. I'll make sure she receives the positive recognition she deserves for being mentioned here by you. We look forward to welcoming you back on a future visit.
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Independence, Missouri, United States
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 25, 2013

I was here for a bridal shower recently. The hotel staff was very helpful, from the lady at the front desk, and the girl who stocked the coffees, and to the maintenance guy Scott. I would suggest this hotel to anyone looking for a place to have a bridal shower, or any other event. I'm sure the rooms are awesome too! :D

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express and Suites Independence, responded to this review, April 26, 2013
Thanks for posting your comments about your recent experience at our hotel. We want all our guests, regardless of whether they are renting a guest room or meeting room, to be happy they chose our hotel, and I'm glad your group was pleased with our service. Our guest rooms are nice, and I hope we can show you at least one next time you are here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express and Suites Independence

Property: Holiday Inn Express and Suites Independence
Address: 19901 E Valley View Pkwy, Independence, MO 64057
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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