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“Nice Price - Decent Stay”

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Hilton Garden Inn Independence
Ranked #5 of 18 Hotels in Independence
Reviewed June 20, 2013

Overall, a nice enough stay; especially for the price per night. Room was pretty clean; except the floor was not vacuumed all that well. Pleasant staff. However, the front desk staff seemed at times to focus more on conversing with themselves and did not always acknowlege customers when waling by the counter. A minor thing to some like me, but for other customers who are away from home on business or travel, this can be an important customer service action.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank RUTEX2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded July 2, 2013

Thank you for sharing your experience. I apologize for the not meet your expectations and delivering our normal high level of service. This has been discussed with the relevant associates to ensure the necessary re-training takes place. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.

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598 - 604 of 672 reviews

Reviewed June 20, 2013

Very nice rooms but a little on the noisy side due to the highway that is close by (I-70). Friendly staff and it has a Hereford House attached to it which serves as its bar although it closed at 9:00 P.M.. Close to the local mall if you desire to shop.

Room Tip: Get as far away from the highway as you can!
See more room tips
  • Stayed: February 2013, traveled on business
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Thank DONALDDORAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded July 2, 2013

Thank you for sharing your experience at the Hilton Garden Inn Independence. We appreciate the comments about the highway noise and the Hereford House. We will share these with our staff. We hope if you are in the area again, you will choose us!

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Reviewed June 19, 2013

Nice hotel, very friendly and helpful staff, decent breakfast. Breakfast service staff was extra friendly and accommodating. Great location for Royals/Chiefs games with lots of chain dining options nearby plus a restaurant immediately next door.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded July 2, 2013

Thank You for sharing your experience with us! We truly appreciate the positive comments. We hope to see you again if your travels bring you to Independence!

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Reviewed June 15, 2013

This hotel is nice, clean, and comfortable. The staff provided good service. Very close to shopping and restaurants, great location- close to everything!! Will definitely stay again when coming to the area.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Adriane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded June 18, 2013

Thank you for taking the time to share your experience with the Hilton Garden Inn Independence. We truly appreciate the great comments and we will share with our team members. We hope to see you next time and enjoy your summer.

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Reviewed June 8, 2013

We stopped here after a long drive from Nashville, TN on the way to Thornton CO. Easy to fine. The front desk was very nice. We was nervous about staying here after we noticed that they had lot of teenage softball girls staying there for some games. They was also on our floor, but they behave and was quite. The only bad issue was all the smokers at the entance when we arrived. They had a class reunion going on in the lobby.

  • Stayed: June 2013, traveled as a couple
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Thank firebear1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded June 10, 2013

Thank you for taking the time to complete the Trip Advisor survey which we use to review and improve our guest services and facilities. We are delighted that you enjoyed your overall stay with us and will certainly share your positive comments with our team. Thank you for also mentioning the group of smokers by the front door. We have a designated smoking area so we will make sure to remind our guests next time that occurs. We do look forward to welcoming you back to the Hilton Garden Inn Independence when your travel plans call for you to be in our area.

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Reviewed June 7, 2013

I travel each month to Kansas City, MO. I always check this hotel first. The front desk is always helpful especially Katie Beth. She always remembers my name. The rooms are clean and breakfast is always excellent.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank 75sherrieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded June 10, 2013

Thank you for sharing your positive experience with the Hilton Garden Inn Independence. We will share your comments with Katie Beth and give her some recognition bucks. We sure hope to see you again.

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Reviewed June 6, 2013

The hotel was immaculate without saying! I was traveling to Denver, Co. and decided to stop here as the halfway point. I booked a room for my overnight stay and was asked to join their rewards program. I asked what the "rewards" were. The kind lady behind the counter told me "With enough points you get a free breakfast!" My immediate thought was "You're kidding me!" Obviously I had no desire to give her tons of personal information for a free breakfast. I declined the rewards program with them. She then gave me a 10% discount card for a steak dinner at the restaurant located in the hotel. I declined to use that as well.
On the way back from Denver, 10 days later, we stopped in Independence again only to stay at another hotel that was less expensive and they offered free buffet breakfast and buffet dinner!
I now know not to stay at another Hilton again.......It just seemed to me that she was trying to insult my intelligence.

Room Tip: Rooms away from I-70 are quieter.
See more room tips
  • Stayed: June 2013, traveled with family
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Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded June 10, 2013

I’m so sorry you experienced some negative impressions from our front desk staff. I apologize for the inconvenience regarding the rewards progam. The Hilton Honors program is a great rewards program but definately not presented to you well. We will reintroduce training to the front desk staff to make sure this does not happen again. Please consider staying with us again the next time you are in Independence. We’d love to make your stay with us the best hotel experience ever.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 Hotels in Independence
Price Range: $116 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 201
Official Description (provided by the hotel):
The Hilton Garden Inn Independence hotel in Missouri is the perfect hotel for those visiting for business, a special event, Chiefs game, Royals game, or Midwest vacation. Relax in a spacious guest room or suite equipped with an adjustable bed, a flat-screen television, free WiFi, a microwave and refrigerator. Start your day right with our delicious, cooked-to-order breakfast available at the on-site Great American Grill®. Splash around in our heated indoor pool and whirlpool or unwind in our 24-hour fitness center. Enjoy 11,000 square feet of meeting and event space for up to 1400 guests. For dinner, enjoy a Kansas City dinner classic at Hereford House. ... more   less 
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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