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“Excellent hotel” 5 of 5 bubbles
Review of Hilton Garden Inn Independence

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Hilton Garden Inn Independence
Ranked #6 of 18 Hotels in Independence
Saint Louis, Missouri
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed May 28, 2013

Clean, quiet and well-located just outside of Kansas City. I would definitely stay here again. The price is affordable, and I always look forward to receiving HiltonHonors points. I used my reward points this time, but still received bonus points. Awesome program!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sparkleali7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, June 10, 2013
Thank you for your loyalty to the Hilton Honors program. We appreciate you and the nice comments you shared about your stay. We hope to see you at the Hilton Garden Inn Independence again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

Traveler rating
    205
    153
    94
    57
    33
See reviews for
157
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chesterfield, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed May 23, 2013

Lobby and other public areas very nice, more impressive than the usual Hilton Garden Inn experience. Room was very nice, fitness center was just so so. Didn't have individual TV screens for treadmills.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, June 10, 2013
Thank you for sharing your guest experience at the Hilton Garden Inn Independence. We truly appreciate the positive comments. We apologize for the treadmill TV's, we are installing individual cable boxes to correct that problem. Hope to see you again in your travels bring you this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton
Level Contributor
152 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed May 21, 2013

We arrived as Independence and the Kansas City area was breaking its record for COLD that day (May 3rd). Having driven ALL day, my daughter and I very much enjoyed this property. Nothing wrong with it and everything right. Being tired and chilly from the cold/rain, we were very happy that the Hereford House restaurant was attached to the hotel. We sat at the bar there and ordered appetizers and a beer. The food was pricey but from the looks of the place and the nice atmosphere, I would definitely eat more than just appetizers there for a special occasion.

MOST importantly, we noticed that the staff at this hotel, as well as the restaurant AND every person we came into contact with the following day in Independence was SO friendly. Nice place!!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Foamergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 22, 2013
We sure appreciate you taking the time to share your positive comments about your stay at the Hilton Garden Inn Independence. That was a very unusual weather weekend In May! Please come stay with us again if in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 20, 2013

I recently chose this hotel when traveling to Independence for a family gathering. I chose the hotel due to location. When I entered the room guest services had cranked up the air conditioner to an absolutely uncomfortable ice cold. All weekend there were souped up cars parked in the lot and I was awoken by loud screaming engines and racing up and down the road located in front of the hotel at all hours of the night. My key cards repeatedly had to be re-programmed to gain access to my room and to pool facilities. The elevators are extremely slow, dark, and damp. The room was clean, room service was prompt. Pool is tiny, whirlpool jets aren't maintained.

  • Stayed May 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ArmyMomPaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 22, 2013
Thank you so much for your review of the hotel. We apologize for the noise this weekend, there was a car Show accross the street and the parking overflowed to our lot. We have addressed the issues you mentioned in your room and hoe the next time you're in the area you would consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, United States
1 review
5 of 5 bubbles Reviewed May 15, 2013

My family and I had an absolutely spectacular experience during our recent stay at Hilton Garden Inn. The staff was very friendly, the breakfast was extremely delicious (I mean extremely), and our room very spacious with a comfortable bed. I would HIGHLY recommend this hotel to anyone visiting the Kansas City area. Strong work!!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jarron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 22, 2013
Thank you for sharing your experience at the Hilton Garden Inn Independence. I will share your comments with the team as we truly appreciate them. If your travels bring you to Independence again, please check-in with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Attica, Indiana, United States
2 reviews
5 of 5 bubbles Reviewed May 7, 2013

This is a beautiful place to stay. The rooms are great. The beds and pillows are so very comfortable! They have the best French fries anywhere. The desk staff was very understanding and friendly. This is close to shopping as well.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 15, 2013
Thank you so much for taking the time to share your experience with us. The Hilton Garden Inn in Independence truly values your business and we make it our mission to provide a great experience. If your travels bring you make to Independence, please come stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapeview, Washington
Level Contributor
555 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

We enjoy staying at Hilton Garden Inns since they are very reliable, comfortable, and clean. This one fits that description. Staff at the front desk was very helpful in suggesting places to eat and at the restaurant very friendly at breakfast. Convenient access off the freeway, in a shopping and business park setting. Many restaurants within walking distance, including Hereford's Steakhouse which is attached to the hotel and gives a 10% discount with your stay here. Really appreciated the walking / bike trail right behind the hotel, which goes both ways along the Blue Trace for about 14 miles. Very convenient to Independence if you are wanting to see all of the Harry Truman attractions. Also only about 15 to 20 minutes to downtown Kansas City.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 15, 2013
Thank you for taking the time to share your experience at the Hilton Garden Inn Independence. I'm very glad to hear that the staff was accomodating with suggestions. We have many restaurants and arttractions around us and we are very glad you had the chance the enjoy them. I will share your comments with the hotel staff and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Independence

Property: Hilton Garden Inn Independence
Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 18 Hotels in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia and Hotels.com so you can book your Hilton Garden Inn Independence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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