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“comfort and good price”

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Hilton Garden Inn Independence
Ranked #5 of 18 Hotels in Independence
Reviewed March 14, 2013

I recently stayed at the Hilton Garden Inn and it has been my experience that you cant miss at these hotels. The beds were comfortable and the rooms clean. The maids did a great job and the lobby and staff are nice. parking is particularly good as it is at the end of a mall. It was a little noisy due to the fact that there was a cheer-leading competition the next day. I will stay again at the Garden Inn.

Room Tip: Don't go on the weekend of a cheer-leading competition
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  • Stayed: March 2013, traveled on business
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Thank bigwave11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded March 18, 2013

It was a pleasure to have you stay with us at the Hilton Garden Inn Independence. We appreciate the kind comments you posted about our hotel. We use these reviews to help improve our guest experience. We will look into how we can better address the noise issues with large groups of kids in the hotel. Thank you again and we hope to see you soon.

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628 - 634 of 676 reviews

Reviewed March 6, 2013

I previously wrote a review with one complaint: a miscommunication in the breakfast charge. Well, that was taken care of as soon as it got to the attention of the person in charge of that. The communication that she had with me was excellent and she took care of it promptly. It tells me that Hilton Garden Inn is serious about seeing to it that their guests are taken care of, not only by the obvious, but with the things that might just be a nuisance. This is a wonderful place to stay and we are going to frequent it because of our many trips to this area to visit family. I travel a lot and have stayed in many a hotel. This is the kind of place you hope for! Clean, comfortable and friendly staff besides all the other ammenities.
Thank you so much for putting your guests first.

  • Stayed: February 2013, traveled with family
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1  Thank Andrewlois54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded March 11, 2013

The Hilton Garden Inn wants to take a moment to thank you for taking the time to post about your recent experience with us. We take pride in taking care of our guests and appreciate you for acknowleding that. We sure hope to see you again in your future travels!

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Reviewed February 23, 2013

My experience was not based on a stay at this hotel but an event. Our church planned a Valentine's Day event with another venue in the city. The Tuesday prior to the event taking place, I was notified that we were not going to be allowed to have our event at the previously advertised venue. After scrambling to find us another place, I called the Hereford House Restaurant who referred me to the Hilton Garden Inn. This is how it all began...I've NEVER met a staff that was SO accommodating, professional and friendly. I told them our budget and yes, THEY MADE IT HAPPEN!!! From the GM, Marcy to Jodi, Judith, Katie at the front desk & Audrae all I can say is AWESOME!!! Our church family is still talking about the beautiful venue set-up, the food that was catered by The Hereford House & the servers. Thank you ALL for making this event more than we could of ever imagined. WE WILL BE BACK!!!

  • Stayed: February 2013, traveled on business
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Thank Tressa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded March 3, 2013

Thank you for taking the time to post your experience with our hotel. We were very glad that we could help out your organization. I will make sure to share all your positive comments with our hotel staff. We hope to see you again with future events.

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Reviewed February 16, 2013

The hotel has very friendly staff, a nice pool and jacuzzi and comfortable rooms. It is attached to a great restaurant for lunch and dinner, Herefore House which offers nice steaks as well as salads and sandwiches. The hotel serves breakfast by very efficient and friend ladies and cooks who are accommodating for special orders.

  • Stayed: February 2013, traveled on business
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, Manager at Hilton Garden Inn Independence, responded to this reviewResponded February 18, 2013

Thank you for taking the time to complete our guest survey which we use to review and improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.

Karrie A. Bury
Operations Manager
Hilton Garden Inn Independence

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Reviewed January 21, 2013

Very good Hotel . Room are clean and all the services are good.
The front desk staff is kind and give helpful information.
I recommend this hotel Independence (MO) area for business trip. Several restaurants nearby and very close to Independence Center mall

  • Stayed: January 2013, traveled on business
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Thank Lmeo64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded February 4, 2013

Thank you for taking the time to share your experience about our hotel services and facilities. I am pleased that you enjoyed your stay with us and will certainly share your positive comments with our team. We look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.

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Reviewed December 16, 2012

Everyone here was really friendly and we got checked in in an instant. Because my friend travels a lot to hiltons, we got free breakfast, but even if you would have paid for it, it was EXCELLENT! There was plenty of easy parking and tons of restaurants and stores nearby if you're hungry or need to pick anything up. I would definitely recommend staying here!!

Stayed: November 2012, traveled with friends
Thank auchickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded December 27, 2012

Thank you from the Hilton Garden Inn staff for such nice comments. We know you have many choices of hotels in Independence and we appreciate you choosing us! Wishing you a wonderful Holiday season!

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Reviewed November 25, 2012

Standard Hilton Garden Inn, but has Sleep Number beds! 24 hour fitness center/Pool 5AM - 10PM. The pool looked a little greenish to me. Restaurant 6AM - 10AM $8.95 buffet/Room service 5-9PM/24 hr pantry. Near mall and other shopping.

Room Tip: Fitness Center across from Room 114/Pool across from Room 115. Rooms ending in 17 back up to elevato...
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  • Stayed: November 2012, traveled on business
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1  Thank DeeDee134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this reviewResponded November 27, 2012

Thank you very much for the great review of our hotel. We appreciate you taking the time to share your experience. We know you have many choices when traveling to Independence and we appreciate you staying with us. See you next time!

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Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 Hotels in Independence
Price Range: $115 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 201
Official Description (provided by the hotel):
The Hilton Garden Inn Independence hotel in Missouri is the perfect hotel for those visiting for business, a special event, Chiefs game, Royals game, or Midwest vacation. Relax in a spacious guest room or suite equipped with an adjustable bed, a flat-screen television, free WiFi, a microwave and refrigerator. Start your day right with our delicious, cooked-to-order breakfast available at the on-site Great American Grill®. Splash around in our heated indoor pool and whirlpool or unwind in our 24-hour fitness center. Enjoy 11,000 square feet of meeting and event space for up to 1400 guests. For dinner, enjoy a Kansas City dinner classic at Hereford House. ... more   less 
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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