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“They get the big things right, let down by the little things”

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Three Brothers Bungalows
Ranked #49 of 84 Hotels in Legian
Singapore
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“They get the big things right, let down by the little things”
Reviewed May 21, 2012

Three Brothers could be something quite good, but all of the positives of the site are let down by a lack of attention to detail.

Firstly, the positives. The grounds are superb. This must be one of the biggest accommodation sites in Bali. The grounds are enormous and very well maintained. The rooms are spread out sufficiently such that there is a high level of privacy. Rooms (ast least the renovated ones) are well appointed. The outdoor bathrooms in the suites are very welcome in the Bali climate.

The pool area is good, with a largish pool surrounded by plenty of seating space.

But, the service side of things needs some serious work. Arriving at about 8.30PM, I had to treck through the fairly dark grounds to an unsignposted reception. Surely, the security guard at the gate could escort arrivals, or at least point the way.

The restaurant is very poor. Service is awful - the staff spend most of their time chatting to each other, and on most visits I had to go to the counter to order. Several times dishes were unavailable - "no stock yoghurt" etc. Surely one of the chatting staff members could walk across the road and buy whatever has run out?

Having to buy pre-paid wifi cards is ridiculous when there must be 30 cafes within a 10 minute walk that offer free wifi. Also, the wifi does not work in the rooms, only in the underwhelming coffee shop. At one stage, no wifi cards were available - "reception has not sent them down" - again, perhaps the chatting could be interrupted for 10 minutes for one of the staff to walk to reception to get the cards!

Get all of these little things fixed, and the positives of Three Brothers should have this a 4+ star property.

Room Tip: Go for the suite rooms with an outdoor bathroom.
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Matt873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Honolulu, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2012

Room 12A was on the second floor and was a haven for bedbugs which I had no previous experience with so it took me from Thursday night to Tuesday morning to change rooms. By that time I was so sick with a flu and welds on my stomach I thought I was going to die in this place. The second room was in a newer part of the hotel room 2LB and I had no problem with that room except that it was so dark I didn't realize I had red spots all over my fore head from mosquito bites. The management moved me but that's it. I paid more for the second room but, it was worth it. This is my second time at the hotel in the past year. The top stair of the ladder in and out of the swimming pool was missing last year and still missing this year which made it very difficult for me to get in and out of the pool.

Room Tip: air conditioned and newer part of hotel
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  • Stayed April 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Coral P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Legian hotels

Paris, France
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 25, 2012

We were there for 4 nights and definitely will never come back! I was off for breakfast and when came back to the room found out that 100$ was stolen. Same happened with my friends that were with me on breakfast, they lost 150$. When we tried to complain, the administrator started "play an idiot"... Definitely he knows that picking money is normal thing in the hotel, but of course does nothing. In addition: old sheets and towels, trouble with sanitary engineering, tacky and not clean bathrooms... Anyways, i don't recomend this hotel, but if you are there watch your money and dont leave them in rooms!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NNaama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Three B, Front Office Manager at Three Brothers Bungalows, responded to this review, September 18, 2013
Dear NataliaPe,
Firstly we all management three brothers bungalows have to say deeply sorry about your not good condition. we are accepted your comment for improving our security.

Just for information, we have safety box at the front office to keep your money safe.
And we are believe our all staff wouldn't do bad thing to our guest in the room.

And for the another thing old sheets, towels and trouble with sanitary engineering, your comment has been forward to our related departmen to fix it.

we hope to have you stay again in our bungalows and just don't forget keep your money in our safety box to make your money more safely.

Best Regards,
Pradana Wicaksana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 21, 2012

We first stayed here in 1988 then 1989 and always try to stay a few nights there whenever we're in Legian. The gardens have an established luxuriance of tall trees shading the lawns, gardens and paths.
Each time we've stayed we've had a different bungalow and these have also been in different styles. It is not some flashy overpriced overgroomed place like those along the Beach. Far more restrained, some even think it's quite 70's.
Our latest room upstairs in a red brick block at the back, over an arched bridge on a Koi pond in a garden laced with ferns and orchids, was like something out of the Raj.
Very peaceful and isolated.
No mod cons other than a TV and air conditioning. A very large room with a tree top balcony and a large plain bathroom.
Nothing luxurious, some might say "a little tired" but the price was very low to match. So it's wonderful value if you aren't expecting glossy luxury, it's more relaxed.
It was only US$44 for a twin A/C room per night (!!!!)
By comparison my travel agent booked me into one of the expensive garden hotels by the beach and forced me to pay almost 3 time the price that we paid here, for a room I found much less comfortable ! (and a pissy attitude too.)
As there are so many styles you may want to see a few rooms, but we were happy with the first one they gave us.
From other reviews I expected the management to have got bored over time, some say difficult but we found them friendly and helpful.
Now, what keeps bringing me back is "Holland" who is a lovely old monkey who lives alone in a wire aviary in the middle of the gardens. She's been there for years, I assume it's her I met in 1988 (?) She's blind in one eye and starved for company, both human and ape. I find her so sweet and her situation so sad that I bring her treats to ease her boredom. I don't eat wheat so I save my white bread and jam from breakfast for her. The look on her face when she got jam on her fingers (utter disgust) the curiousity, a sniff, a tentatively lick, then another. "YUM" then ever finger slowly, something other than the usual routine. A banana, not another banana! ( I assume she got them all the time) So I picked fresh grass shoots only to find I wasn't a connosieur, she taught me the best ones quite quickly though.
In the Seminjak markets I used to find her fruits to try. A smooth swollen passionfruit confused her as she couldn't find the right angle to bite it, well not immediately, then she succeded and tasted it with her finger tip until she was sure.....so-o-o much unstimulated intelligence. (I try to scatter the food around the wire so she has to find it as a hunt rather than hand it all to her, it increases her interest and enjoyment !)
I made the mistake of showing her a mirror, back when we first met. BIG MISTAKE, please don't try it she saw her reflection and freaked out screaming and snarling. She's lost contact with her kind and is probably quite disturbed. As a grooming animal she must miss the rituals and contact.
I noted she was a little unkempt and assumed this was due to not getting mutual grooming (and/or depression) however over a few days of quiet visits and treats we became close friends and she would sit very close to the wire and raise an arm so I could preen her chest and ribs. (so intimate) I wouldn't attempt this until you know each other or if there are kids around to scare her.
Then she asked to preen me, now I'm not going to stick my finger in a monkey cage in case she grabbed or bit me, but gradually I let her reach out and touch me tentatively with her tiny fingertips she was fascinated with the fine hairs on my arm pinching and testing individual hairs. Not pulling them out just studying them intently.
But it was a darker freckle that most entranced her as she very carefully checked whether a very gentle scratch with her finger nail would remove this unsightly, possibly grimy mark (!) hmmmm, she tried again.....at this point I realised it was a mixture of intelligent investigation of something new yet familiar and mutual grooming. Anybody who knows monkey language please inform me, what does it means when she sitting and deliberately turns away from me and crosses her hind legs,away from me, she did this so often it must be have a specific meaning.
I was just too stupid to understand her repeated attempts to get me to comprehend. ..........
So if you're in Legian and you want a relaxed garden retreat with pool and cafe feel free to stay here, there are two entrances one on 3 Brothers lane from Jn Legian (main road) (cheap tailor here and lovely little jewellery shop on left towards main road) and the back entrance straight off Jn Padma Utara running north from Jn Padma.
You are surrounded by affordable but good cafes (Warung Yogya, best fried noodles for a pittance) wonderful Japanese just across Jn Padma and the beach is a short walk to the right down Padma maybe 5 minutes away.
But even if you aren't staying there please, please pop in to visit Holland and take her a fresh fruit treat to brighten her day. I feel so guilty I haven't written this earlier as it was very sad saying good bye to her but I had a plane to catch and had to go or miss it...enjoy!

Room Tip: Check a few as they vary a lot, having been built in many styles in different decades, but don't...
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cam k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 21, 2012

We selected this place to stay at because it was recommended by the Daily Planet. It was only for one night, and that was long enough. We had requested a queen bed but instead got 2 twins, which turned out to be a good thing because my husband's bed turned out to be bug-infested, and he ended up sharing my twin. Customer service is also poor. I have stayed in many places on Bali and Java; this was by far the worst. Will never go back.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 16, 2012

Ask to see some room, I loved this place because it was a quiet oasis in the midst of busy streets in Legian. The pool was sweet and there are many winding walkways to various cottages. Our room was huge and our bathroom was, too. It's nothing fancy, but it does feel tucked away in pretty gardens and it has a great location. I would stay here again.

Room Tip: I would ask to see 2 or 3 rooms and pick one of those. If you want to be near the pool or cafe, let...
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank camryn l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 22, 2012

I've been staying at Three Brothers for a number of years and have watched it slowly decline. On my most recent visit I had a room where the paint was peeling off the wall, the sheets although clean were faded badly with wear, and ill fitting. The bath towels were also old and no bath mat was supplied or soap etc. For the three nights we were there the room wasn't cleaned. We had the air conditioner set at 16 degrees and were still at times sweating. The place apart from the gardens is just plain tired, the staff and the rooms are dreary and the breakfast which is included borders on stingy (I mean really 'an egg') I think until the owners inject some money and give the place a BIG face lift it should be avoided.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sarah w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Three Brothers Bungalows

Property: Three Brothers Bungalows
Address: Jalan Legian tengah, Kuta, Legian, Indonesia
Location: Indonesia > Bali > Legian
Amenities:
Free Breakfast Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Legian
#33 Spa Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:3 star — Three Brothers Bungalows 3*
Number of rooms: 53
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Also Known As:
3 Brothers Bungalows
Three Brothers Bungalows Hotel Legian
Three Brothers Hotel
Three Brothers Resort
Three Brothers Bungalows Bali/Legian

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