My wife and I booked a room for 7 nights in Sep13, Agoda was offering a special due to them just opening or something so we paid apprx $130 p/n for a Junior suite which was just under a 50% discount and we figured it was a good deal for a luxury boutique hotel. Come the morning of our trip my wife became ill which required a trip to hospital and we were unable to make our trip, so i contacted the hotel to inform them. They wernt interested in why we were cancelling but more interested in telling me they had a no cancellation policy, and told me if i wanted to follow it up i would have to take i to Agoda.So the next day i contacted Agoda who palmed me straight back to the Hotel. When i contacted Sing Ken Ken later that day to try and explain the circumstances i was put onto a Manager who was quite rude about it all, telling me it wasnt their problem, and then went on to tell me that my 'friend' had already checked in under my booking so i couldnt get a refund anyway. Long story short, the hotel had no problems taking our money but wernt willing to offer any compassion when things out of our control stopped us from arriving. Thank god for travel insurance. After returning to Legian finally this month and staying at another villa, im glad to say this attitude isnt the norm in Bali and that we found someone else who dont treat their customers like cash cows..........
- Official Description (provided by the hotel):
- Feel the tropical, Balinese atmosphere and stylish, chic ambience of ‘Sing Ken Ken’. Sing Ken Ken Boutique Hotel offers 78 exclusive rooms, which include 72 Deluxe Rooms, 2 Junior Suites, 3 Executive Suites and 1 Presidential Suite.Whether you choose to stay in a Deluxe room or a Presidential Suite, you will find luxurious bedrooms featuring a comfortable bed, a private balcony (or patio) and a spacious bathroom with both bathtub and rain shower. All rooms are also equipped with modern amenities including air-conditioning, LED TV with satellite channels, refrigerated mini-bar, coffee & tea making facilities, IDD telephone, WiFi access, hair-dryer and safe deposit box. ... more less
- Reservation Options:
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- Also Known As:
- Sing Ken Ken Lifestyle Boutique Hotel Bali/Legian